Mrs Bruce, June 2014
Lots of choice, lots of help and not lots of money
Walked into the showroom and there were lots of really nice
sofas, such a change from most places where you hate about 95% of
what is on offer. Staff were relaxed and knowledgeable. There were
toys for the kids, lots of time to make up our minds and no hard
sell. Sofa arrived on time and the whole delivery went very
smoothly. Sofa was put exactly where I wanted it and it looks great
and is really comfy.
Ms Dingle, June 2014
Very good value for a bespoke sofa with friendly and helpful
It was just luck that I came cross Sofa and Stuff when I
happened to notice an advert in Sussex Life. I visited the barn
near Storrington and it was really helpful to be able to try out
every sofa I the range. Sofa and Stuff were very helpful at
sourcing various fabric samples to help me choose the sofas and
also changing everything from feathers to fibre to accommodate an
allergy issue. The sofa was delivered within the timescale
indicated when I placed the order and the delivery itself went very
Having now used the sofas for a couple of weeks I am very happy
with them - they look good and are very comfortable.
Ms Wendy Frost, May 2014
Choosing sofas in style
Our positive experience of Sofas and Stuff started when we
visited the barn at Woodchester near Stroud. We had to make a
special trip from North Devon so we took a risk in making the trip
but the website promised a good range of sofas to look at and we
were not disappointed. The staff were very friendly and helpful -
coffee and brownies very welcoming too. We were given plenty of
space to browse and think about what we were looking for. We didn't
feel under any pressure to make definite decisions at the time and
took away fabric swatches to ensure that we did make the right
choice. We did take away all the information we needed so that once
we had confirmed our choice of fabric we could ring back and place
an order very smoothly.
If I was to be hyper-critical I would perhaps take away half a
star because we did not hear anything about a delivery date until
nearly the eight weeks was up and we had to make enquiries. We
contacted Woodchester who responded promptly and chased up. Within
hours we had heard from the delivery team and knew when to expect
our sofas. It would perhaps have been nice to have some interim
contact between the order and the final delivery information
although we appreciate that we are paying for custom-made sofas and
it is not always possible to be precise about final delivery.
Nevertheless, the sofas did arrive within the 6-8 weeks
The delivery team were excellent - manoeuvred our doorways
without any fuss and made sure we were happy.
We are now very comfortable with our two Coniston sofas.
Ms Blackwell, April 2014
Sofas and Stuff made it all so easy
Sofas and Stuff were helpful from start to finish. The staff
were friendly but left us to spend as much time looking and
deciding as we wanted with cups of tea to keep us going. Nothing
was too much trouble. So thank you for such a great service. The
delivery was painless and the guys were efficient and cheerful.
The sofas were just as we hoped and we are really pleased with
the quality, comfort and the look.
So a big thank you to all the staff at sofas and stuff..
Mrs Ashwell, March 2013
Friendly, efficient and reliable.
The whole process from start to finish was pleasant. The
showroom ladies were knowledgeable and friendly. After we ordered
our sofas, the time frame was consisely explained by email, and the
delivery team were just as polite and efficient. An all round good
experience, and our sofas look fabulous. Our dog thought so too,
within minutes of delivery we found him curled up asleep on one,
and he is never allowed on the sofa!
Mrs Windle, February 2014
We brought our sofas from the shop in West Sussex. We were
looked after very well and everyone was very helpful at advising us
on which sofas to get. The delivery men were very friendly and
efficient. We were very happy with the service and love our
Mrs Vick, February 2014
From start to finish excellent service.
Good customer service and kept to promoises for delivery. Good
coomunications about progress of order and delivery. Sofa exceeded
Mrs Howard, November 2013
Well made, comfortable sofas
This is the second time we have used Sofas & Stuff. We were
so impressed by the first three sofas we bought that when it came
to replacing one in another room there was no question of which
company we would use. This one is a different style but ideal for
the room, and with so many fabrics to choose from we found one
which fitted the decor perfectly.
Ms Irving, November 2013
Fabulous and stylish sofa
Good service, well made product and beautiful material.
Mrs Cordle, October 2013
Excellent sofas AND CHAIR, highly recommend the service from
start to finish
Smart showroom in Fulham, with a good selection of sofas on
display and a good many options on colour/texture. Helpful staff
Manufacture took a fair while- but it came from within the UK,
and we were kept aware of the rough dates to expect things.
Delivery was smooth, and the team were helpful. Very pleased with
the end product- and all at a good price.
Diana, August 2013
Dear Sofas and Stuff,
I have just recieved 2 sofas from you. From the moment I walked
into your showroom at Chilton Foliat, I knew that my search for
sofas was over!
The Barn was a joy, beautifully laid out, enough to see, but not
cluttered. The sales woman, knowledgable, friendly and helpful.
Also I was offered a perfect cup of coffee..... I was sold.
I was kept informed of the progress of the order, and the sofas
arrived exactly as expected. This was something of a miracle as I
life in a very isolated spot, and many a delivery van has been
lost in the wilds of Oxfordshire.
All in all, a great experience, a 5 out of 5.
Denny, April 2013
We are delighted with the quality of our three new sofas. We received, polite, friendly and professional service when we visited the showroom near Harrogate, and this was followed by a prompt reply to any enquiries that we subsequently made. We had to wait a little longer than we had hoped for delivery but this was because the fabric that we selected was unavailable at the time of ordering. The guys who made the actual delivery arrived on time and unpacked and installed the furniture with extreme courtesy and care.
Wendy, March 2013
I visited the Yorkshire store. The service was excellent and Claire was very helpful on fabric choices. For one sofa we used the standard fabric and for a chair we selected our own fabric. Communication via email was very efficient and the whole process was very smooth and pleasant. I would definitely recommend Sofas and Stuff and use them again in the future. 5 out of 5!
I was called 48 hours before delivery and given a two hour slot, but as I work five minutes from home they rang me enroute. The only negative was that it was a rainy day and the delivery men walked into the house with their boots on, across the new cream carpet! Ideally, they should have shoe covers or a couple of sheets to cover the carpet. They did assemble the furniture and take away all the packaging
Rutherford, December 2012
I loved everything about Sofas and Stuff - their Sussex showroom is delicious and I wanted one of nearly everything!. Staff very helpful and knowledgeable and my sofa and chair were delivered within the time promised and are gorgeous as well as being of
a very high quality. The best sofa
company I have used.
Carol, July 2012
We visited the West Sussex showroom one wet Sunday in June . The service in the showroom was excellent. Coffee provided and the staff answered all our queries with knowledge. We placed an order for 2 sofas.
The after care was frustrating as our email and home address had been written incorrectly on the invoices and order despite me spelling our surname and address .It took two further attempts to get it right..
I also ordered some extra material which was sent a metre short .I was told that the showroom ordered the material by phone and either someone had written it down wrong or they had said the wrong quantity, neither was my fault..initially said they would order me the extra metre.I pointed out that I needed it in one piece .This was rectified but meant I had to wait for the correct amount and then had to return the first roll back to the show room which was a 30 mile journay
The sofas have arrived , very comfortable, and just what we wanted. The delivery men phoned when they were 30 minutes away and were very friendly and accommodating . I was overall very pleased with my experince with sofas and stuff. Just need to concentrate on small details which can niggle a customer.
Eddie, July 2012
"The Sussex showroom was pressure free and dare I say comfortable. Delivery was delayed for a few weeks due to a batch faulty fabric, well I would rather wait than have a dodgy sofa, but it was delayed. The sofa itself is perfect and I loved it on sight and still do. The delivery guys where polite and kept their word. So apart from the wait the whole thing was a pleasant experience. I would use them again."
Jim, July 2012
A very nice firm to deal with extremely helpful and obliging
Went to Tunbridge wells showroom the staff where very helpful and showed us a wide selection of fabrics and spent plenty of time finding out what we wanted.Good communication and information.A nice shopping experience
Stephanie, June 2012
Absolutely love my new sofas! The whole shopping experience at the Fittleworth Showroom was very enjoyable and the staff were friendly, helpful but most of all they were patient!! The sofas were ready before the 6 week delivery period and the delivery guys were brilliant and let me choose the delivery time 2 weeks in advance. I would recommend Sofas and Stuff to ANYONE to needs a new sofa and doens;t want the cheap rubbish available on the High Street. Thank you!!
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Eleanor, March 2012
Very happy with my comfortable Coniston sofa, service and delivery from Sofas and Stuff. I went to the Parsons Green showroom, close to the tube stop.