What people say...
We've had some really positive feedback from people who've bought their sofas from us. Some of this feedback has been sent to us directly, and some has been posted on other sites. For ease of reference we have re-produced a cross section of comments in one place, so that we could share what others have said, with you.
Mr Camerson, March 2015
Mr Adams, March 2015
Very many thanks - we are delighted with the chairs - everything we hoped they would be. Service was great and friendly - no we didn't visit a barn -we went to a piano factory instead! Our second order from you via Pamela Miri - so now we have 2 sofas and 3 chairs from you!
Mrs Wilford, March 2015
We are delighted with our two sofas that were delivered recently. The delivery men called us beforehand to tell us the time they would be with us. They were polite and respectful of our house. They took away our old sofa for us.
Our two sofas fit perfectly into our cottage and your advice on size and colour of fabric were spot on when we visited your barn in January. Staff were cheerful and very helpful 5/5.
I will highly recommend your company to friends and family.
Ms Hammond, March 2015
The chair we ordered arrived last week exactly within the time promised; exactly as ordered and the delivery arrangements worked impressively efficiently. The gentlemen who delivered installed the feet and placed it as we wished. Our second purchase from the Harrogate Barn and we will use you again when the time comes.
Mrs Spurling, March 2015
We are delighted with the chair and my husband finds it very comfortable
Mrs Smith, March 2015
Excellent all round
Being close to the Basingstoke show room, it was easy to visit. We were made to feel like friends of the family, and browsing was very pleasant. We returned a couple of months later after moving into a new home, and made a final choice of 2 sofas and the material to cover them. Ordering was easy. We made a mistake by forgetting to order the arm caps, but that was easily corrected online. The sofas were delivered on time and are well made and look wonderful. The only slight negative comment - and this is our fault, not Sofas and Stuff's - is that we did not realise just how big the sofas are. We should have measured not just the overall width, but the height and depth as well. My imagined position for both sofas in our sitting room is not possible, but by rearranging the furniture the sofas fit into the room and we are very pleased with them.
Mrs Westcott, March 2015
How shopping should be - endlessly helpful staff and great coffee!
Ms Robinson, March 2015
I needed a double sofabed and fell in love with the velvets. Whilst it was expensive-the velvet, upgrade to pocket-sprung, cushions-I love it and think it will be a piece of furniture to last several decades. The olive velvet is so plush and catches the light beautifully; as a sofabed and my only sofa (1bed flat) it is extremely practical.I was concerned that there may be a compromise in comfort but I am quite happy with that. I would thoroughly recommend. As a bonus, the delivery chaps were fast efficient and helpful.
Mrs Elliot-Jones, March 2015
Delighted with our 2 new sofas. The fabric swatches enabled us to make a perfect colour choice.
Mrs Paterson, February 2015
In store and delivery service was great. Product is fabulous quality and although quite expensive, value for money. Lead time from order to delivery delivered quite long but I knew this in advance and it was well worth the wait.
Mrs Sadler, February 2015
New sofa from Sofas & Stuff
Very pleased at all stages. Assistants were very helpful. Went to Bishops Stortford and there was a vast array of styles to sit upon. They gave us a reasonable price on the fabric we brought to them. Timetable to complete was even shorter than expected. Finished article was superb!
Mrs Gibbons, February 2015
Love Sofas & Stuff!
No better service..anywhere! No pressure, just helpful advice. Lovely coffee. Products and fabrics are contemporary and not over-priced.
Mr Adams, February 2015
We visited the showroom near Stroud. There was a vast range of sofas and materials to look at in a smart comfortable atmosphere. The staff were excellent and nothing was too much trouble for them. We duly placed an order hoping that it would arrive in six weeks time which it did. The delivery company were also very polite and helpful on the phone and the sofa arrived just as they predicted. The delivery men were also very good. Overall the service could not be much better. I omitted the final star as the cleaning kit did not come with the sofa as promised but it arrived by post shortly afterwards.
Mr Newham, February 2015
Excellent service and a great sofa
We found the showroom staff to be really friendly and knowledgeable, without trying to persuade us to purchase. The sofa is excellent and was delivered as agreed. We will recommend the company to our family and friends when they need to buy a new sofa.
Mrs Whit, February 2015
Personalised service understanding
They considered our delivery limitations very carefully and provided an outstanding delivery service
Ms Morgan, February 2015
I have to say that from start to finish your service has been excellent and the quality of your sofas better than any I have looked at in this price range. I spent many weekends trying to find good quality, but with an affordable price tag, and I was recommended by a work colleague who had used another one of your branches.
The service before I bought the sofa was excellent, well trained and presented staff and a very good experience. The delivery service is excellent. I am out of the country for long periods and my sofa was ready for delivery in November. But, due to my travel arrangements I could not take delivery until February! I was not charged storage and your department was very patient.
My daughter was at my home to finally let your delivery men. I live on the 2nd floor in an apartment and she said the delivery men were fantastic.
There were no complaints about having to bring the sofas up the stairs and she said they were very mindful of new carpets and paintwork. She was so impressed that she said she will definitely use them when she needs to replace her sofas.
So all round a fantastic experience, I've already been telling all of my friends about you and thank you for making my home complete!
Ms Evans, February 2015
Our purchase from Sofas and Stuff in Fittleworth was trouble free and we are delighted with the quality of the sofa. The local showroom ( with easy parking) and personal attention meant that I could consider the options in a relaxed way. The sofa was ready for delivery well within the estimated time and the delivery people were polite and efficient.
Mrs Sheard, February 2015
PERFECT IN EVERY WAY - THANKYOU
Mr Johnson, January 2015
Great new sofa
Good service, nice quality sofa. Delivered on the exact date & time specified.
Miss Shirley, January 2015
Great customer service
Placed my order over the phone where the staff were polite and helpful. My sofas were delivered as expected by friendly delivery people. The sofas are great and I am very happy with them
Ms Warren, January 2015
We are absolutely delighted with it and it’s exactly what we wanted and expected!
Mr Hazell, Janaury 2015
We are very happy with the sofa. The service from the team at Parsons Green was excellent
Mrs Wilson, January 2015
Mrs Agnew, January 2015
Good quality corner sofa and headboard.
Showroom staff were extremely helpful, and thorough, as I chose a striped fabric for a corner sofa, which could have proved troublesome! Deliverymen were polite, prompt and helpful - they waited with me until we had spoken to the company as I had expected a sofa with 2 arms, not 1 arm and one chaise! It was a misunderstanding between me and the company as the standard sofa would never had had 2 arms, it could have been made individually at a greater cost. The headboard is great, covered in my own fabric - only slight quibble would be the regularity of the studs, but it is for a super king bed, and I love it anyway.
Mr Ahmed, January 2015
Exceptional Company Service
From the moment we walked into the sales room to the exciting day our new bed arrived the customer serviced received from this company was fantastic. The sales staff helped us with the fabric and style of bed, and mattress type whilst at the same time entertaining our two young children with drinks and toys. Professional and slick service which is very rare these days, we have spent months looking for our perfect bed as soon as I walked into the shop I knew I was going to find it! Would highly recommend this company, and will be going back for a new sofa soon!
Of course, it's just as important to us to know if you didn't enjoy the experience, so we can improve. Either way ring us on the freephone number: 0808 1783211 or email us on firstname.lastname@example.org