What people say...
We've had some really positive feedback from people who've bought their sofas from us. Some of this feedback has been sent to us directly, and some has been posted on other sites. For ease of reference we have re-produced a cross section of comments in one place, so that we could share what others have said, with you.
Barbara, June 2015
Our sofas are very comfortable and we are very pleased with them. On reflection I probably would have chosen another fabric, but then that's our fault.
Overall a good experience and I would certainly order from you again.
Mr Maduekeh, June 2015
I drove from East London to Bishop Stortford twice to visit and order my Sofa ... I am happy that I made the journies given the service I received from the sales personnel to the logistics personnel that delivered the sofas - so ever cheerful, enthusiastic and helpful - and I'm equally very happy with the quality of the product ... Kudos to everyone involved. .
Caroline and Roger Hawkins, June 2015
I am very pleased with everything to do with the handling of my order, thrilled with the Kentwell Sofa and chair and going to send photos to the Woodchester branch of how it looks in the room. The staff there were very helpful especially Janet who I mostly had dealings with.
I would give you 100 out of 5 !!!
Erica S, June 2015
Friendly, knowledgable staff, no pressurised selling, lovely stuff, great customer service, gorgeous chair in my lounge now, delivered on time and great communication regarding delivery. Would recommend!
Nicky Hough, June 2015
I couldn't have been better cared for in the advice and the guidance I received from Sofas and Stuff. They really understood my requirements and budget and tried very hard to help me achieve the best sofas for the space. They have arrived and I am delighted with the result of many hours of my considering all the different fabrics available. thanks to S and S for their patience and assistance.
Elaine Banks, June 2015
I love my two new sofas as well as my snuggler! Excellent service and well worth the wait!
Mrs Heathcote, June 2015
High end sofas at High street prices
I love my sofas. I loved them from the first moment that I saw them in the showroom. I was nervous to look at the price ticket but pleasantly surprised once I had done so. The price was no higher than many High street stores and yet the sofas are of a higher quality and certainly look a million dollars now they are in situ. Knowledgeable and friendly staff. Delivery prior to the estimated date. Great.
Mr Davies, June 2015
Great service from sale to delivery
A1 in all departments
Mrs Bylos, June 2015
Good customer service and good quality product.
I recommend this company.
WX, June 2015
Sofa arrived beautifully made, and delivery men were really friendly and helpful. The care information provided on their website re plumping the pillows regularly should be taken seriously though...the pillows looked a bit deflated upon first arrival, but now look really good 2 weeks in.
Mr Harrington, June 2015
Thought the whole process was excellent.
Really helpful staff in shop......slight, bald (sorry) chap with glasses, Martin I think, was great. Got a free bottle of wine for Easter weekend raffle thing which was a nice touch too.
The sofa arrived 1 day inside the deadline, was delivered by very jolly, and efficient and friendly delivery guys.
And ultimately, I love my new sofa.
Literally cannot fault the whole process. Thank you.
Mr Bascombe, June 2015
Great choice of quality products
We were delighted to find the sofa's we were looking for and the flexibility to have our choice of material - all at a reasonable price. There was a slight lack of clarity about lead times but the sofa's arrived within the window and the delivery team were very helpful.
Mrs James, June 2015
Fantastic store and customer service
I went to the Sofas and Stuff store to look at sofas and make a purchase, they were extremely helpful with a wide selection of sofas and fabrics to choose from. It was very easy to place my order with them. They kept me informed in the order process and delivered the sofas on time with no problems. I would definitely recommend.
Dougie Adams, June 2015
Excellent, classy sofas - pity about the delivery
Great sofas, but because the final destination address (on a Scottish island) was not prominent on the packaging despite our request that it should be the sofas disappeared off to another island. The promised phone call from the couriers never happened either and it was only almost by chance that we found out about the dispatch to the wrong destination the day it occurred - otherwise the sofas could have been languishing in a depot somewhere. Fortunately the packaging was very good and there was no damage from the extra handling.
Mr Grant, 2015
The whole buying experience was great and I do love my new sofa, chair and foot stool. But the chair has a wonky leg and when I pointed it out to the delivery man he just sort of dismissed it. Sofas and Stuff have sent out a contractor to fix the problem (Homeserve) and he is coming for a second visit to fix the problem soon, however this has meant two separate occasions off work at my expense, which has soured the who purchasing experience. I find it hard to understand how the wonky leg got through the factory quality control.
Elaine Alderton, June 2015
Excellent all round!
The friendly, helpful but non-pressurised approach in the showroom in Herriard was a great start. The wide range of style, fabrics and colour is impressive. Ordering and paying was a simple process. Delivery was exactly as promised; the delivery men were courteous and helpful. A smooth, efficient, friendly service that I do not hesitate to recommend. 10 out of 10 Sofas and Stuff. Thank you.
Mrs Lawford, June 2015
Quality bespoke sofas combined with a friendly, experienced sales team in a charming relaxing location.
What a fantastic experience! We really appreciated the expert and efficient guidance we received in order to be able to make the right choice quickly. We have young kids and the showroom at Basingstoke was perfect for us. Spacious and calming with lots of sofas to try. A lovely environment to make decisions whilst the kids played in an idyllic setting. Our sofas are beautiful quality and will last for years to come.Thank you for your care and advice!
Miss Hutton, June 2015
Ten weeks seemed a long time to wait but sofas ready as agreed, delivery easy to arrange and the result is good looking, good quality furniture which has completed our room.
Ms Zwiercan, June 2015
Excellent quality !
The sofa is really good quality,very well made.Looks great in our living room!The whole process couldnt be easier ,after receiving the fabric samples we ordered the sofa.Customer serviece very professional and helpfull.On delivery day all went down smoothly. Highly recomend to buy from Sofas and Stuff.
Miss Hoole, June 2015
High quality all-round
Our sofa has just been delivered; we absolutely love it, totally worth the wait! The fabric is wonderful and it is clear that great care has been taken to line up the print throughout the whole piece of furniture. We’re extremely happy and will not hesitate to shop with you again; we’ve already recommended you to a number of our friends and will continue to do so. Whilst we expected the sofa to be awesome, we just wanted to highlight that we really appreciated the level of service you gave us on the numerous occasions when we came into the store. You balanced being hands-on and helpful alongside giving us the necessary breathing space to look at (what felt like) every single fabric you had available. Thank you again for top notch customer service, and a beautiful piece of furniture for our new home.
Amanda Hosie,June 2015
I am delighted with the 2 sofas I have bought from your Herriard branch.
They are so comfortable, especially compared with the 1971 sofas they have replaced! The fabric blends in beautifully with my room. It all looks very Homes & Garden!
Delivery was excellent & I was phoned to confirm delivery earlier in the day, even though I was given a 2 hr slot in the afternoon.
I shall certainly recommend Sofas & Stuff if anyone is wanting a sofa.
Judith Emerick, June 2015
Finally found it!
Having tried what felt like every sofa in the York area we finally found one on which we can sit in comfort ...and stand up again with grace and elegance. And it's the colour we wanted! The process was simple and pleasant from ordering to delivery.
Mrs Patterson, June 2015
Excellent Service; Excellent Sofa
From enquiry to delivery; we could not have been happier with every step. John could not have helped us more; he even managed to get our sofa faster than normal as we we were sitting on deck chairs having been let down by a UK wide company. Both John and Tracey made us feel very spoiled by providing us with great advice when choosing and constant updates on progress. And finally delivery was an absolute breeze, a 2 hours window, delivered on time by nice guys, fully unwrapped, assembled, checked and positioned exactly where I wanted it. I have already recommended this company to my friends.
Mrs Hatch, June 2015
Perfect again. Lovely helpful staff. 5/5 will come back for more.
Jane Van Ammel, June 2015
A great experience
Excellent service, very good quality product. Only slight frustration was that arm caps did not get added to the order when requested and hence they have yet to arrive.
Of course, it's just as important to us to know if you didn't enjoy the experience, so we can improve. Either way ring us on the freephone number: 0808 1783211 or email us on email@example.com