what people say...

Michael, February 2012

We bought our sofa in the Sofas and Stuff clearance sale and I have to say we are extremely happy with the sofa and the delivery service that bought it to our home. We were however slightly underwhelmed by the service we received in The Parsons Green showroom by the shop staff who seemed quite reluctant to answer questions and made us feel ever so slightly like they were doing us a favour by selling the sofa. This could possibly have been because it was a clearance item, but we were still spending a significant amount of money with them and felt they could have been slightly more helpful on the actual sale.

Dear Michael

Thank you enormously for your feedback; it's the only way we learn and improve. In your case it looks like we have not done the best of jobs of making you feel valued and cared for, and for that I offer a very sincere apology. I will be talking this through with my colleagues in London today, as part of our regular training programme, and hope that, as a result, we never leave anyone feeling "unloved" again.

Many thanks again for your valued feedback,
With very best regards

Andrew

Kate, February 2012

Excellent Barn showroom where the staff took the trouble to find the right sofa for us and didn't mind the children carrying out the bounce test on the sofas. Delivery early but rang 20 mins before, all went to plan and sofa looks great and is very comfortable. Delivery Company forgot the fabric protection box but I am informed that this should arrive soon. Good service throughout. I would definitely recommend.

Stephen, February 2012

customer rating

I would just like to thank you for the excellent customer service we have received throughout the whole process of buying and taking delivery of our sofas. I would like to mention at this point the delivery company that you use were absolutely brilliant, the knocked on the door first to assess the best way to bring the sofa in etc. The removed all the packaging and even screwed the feet on for me, they were brilliant and extremely friendly.

Overall a 10/10 experience.

Alan, February 2012

customer rating

I have visited the showroom in Fittleworth three times now, and each time I have been received with a friendly welcome and the offer of an excellent cup of coffee. Everybody has been at pains to help with our deliberations, but never with a hint of pushy salesmanship. What has helped the sale particularly is the flexibility and obvious willingness to adapt to suit particular needs and preferences. I had no difficulty in deciding on the sofa bed and chair that I ordered in this case, and I came back with a friend who has ordered two sofas and some material. Again, it was the range of models on offer, and your flexibility that helped her make her decisions. It was a real pleasure for me to accompany her back to the showroom, and your organization is now on a very short list of my favourite shops. From my experience on this particular order, I can rate the experience as nothing other than a 5.

Monica, February 2012

customer rating

I did mean to order the larger one, was my mistake, but to be honest this size probably suits the room better. Cushions big and comfortable enough for people to sit on the floor if we have people round. Am very pleased with the actual Sofa though and your service.

Joanna, February 2012

customer rating

We are extremely happy with our chairs and the free set of covers. The delivery guys were very friendly and called when they were 30 minutes away so I knew when they would arrive. We would rate our experience as 5 out of 5 and would definitely recommend you to our friends.

Shena, January 2012

customer rating

Our sofas arrived last Friday and we're very happy with them. The saleswoman who assisted us at the Parson's Green showroom was faultlessly professional, knowledgeable and pleasant. No false promises were made and the sofas were delivered on time as planned. The sofas are comfy, well made and look good. I would recommend Sofas and Stuff to anyone. Five stars!!

Debra, January 2012

customer rating

You were very good all the way through the process. The website was very easy to use and I was kept well informed. I appreciated having a 3 hour window for delivery. The guys who delivered were neat and tidy and did everything as you say below. I would rate you as a 5 and recommend you to all of my friends!

Hazel, January 2012

customer rating

5 out of 5 for website, easy to use, like the fact sofa picture changes colour with fabric selection.

5 out of 5 for showroom, lighter than most, every style possible on display.

5 out of 5 for staff, friendly, helpful but not o.t.t.! most establishments either you cannot find anyone or will not leave you alone which scares me off!

5 out of 5 for delivery, did not have to wait in all day and staff courteous and efficient.

5 out of 5 for customer service, when I had buyers remorse you were very reassuring and helpful!

5 out of 5 for product, looks great, love the quality, competitive prices.

Neesa, January 2012

customer rating

Really helpful unpressurising staff, great coffee, lovely environment to choose your sofa and massive choice of fabrics. Really pleased with the end result - extremely comfortable and I think the fabric will look good for a long time. Delivery was very efficient and the sofas were delivered on time and the packaging taken away - all in all a great service and I would definitely recommend them.

Susan, January 2012

customer rating

Experience 5/5 - your service was exactly as you described, in every aspect from ease of order, help and advice, date of delivery, and then superb delivery arrangement whereby you called me to set a convenient time and date. This was undoubtedly the best service I have ever had from any retailer for any kind of product.

Finally, I had left a cheeky request in a note with my (non-English speaking) cleaning lady, to see if the delivery guys could help me by moving the existing sofa down the stairs into another room, before installing the new sofa in its place in the 1st floor study. Not only was this done, it was done without quibble or suggestion of a charge, or indeed any damage to our bendy stairwell.

By comparison, John Lewis tried to charge me £80 for helping me move the last remaining desk a mere 6ft outside of my study before laying the new study carpet….meanwhile George Smith sofas have proved late, expensive and unhelpful.Your people are experts in both sofas AND service - and I have recommended your company to many people since. Experience 5/5 - your service was exactly as you described, in every aspect from ease of order, help and advice, date of delivery, and then superb delivery arrangement whereby you called me to set a convenient time and date. This was undoubtedly the best service I have ever had from any retailer for any kind of product.

Finally, I had left a cheeky request in a note with my (non-English speaking) cleaning lady, to see if the delivery guys could help me by moving the existing sofa down the stairs into another room, before installing the new sofa in its place in the 1st floor study. Not only was this done, it was done without quibble or suggestion of a charge, or indeed any damage to our bendy stairwell.

By comparison, John Lewis tried to charge me £80 for helping me move the last remaining desk a mere 6ft outside of my study before laying the new study carpet….meanwhile George Smith sofas have proved late, expensive and unhelpful.Your people are experts in both sofas AND service - and I have recommended your company to many people since.

Clifton, January 2012

customer rating

Very pleased with our sofa and the help we received from the team at the Fittleworth showroom made the selection and ordering process effortless. Sofa delivered on time before Christmas and we were pleased with the quality of the sofa particularly given the price.

Diane, January 2012

customer rating

We bought our sofa by looking at the website and ordering on the phone. The lady I spoke to was extremely helpful and helped me choose the right sofa and fabric for our needs. The sofa arrived 4 weeks later by two really nice delivery guys who wouldn't let me in my living room until it was uncovered and in situ!! It was like a big surprise and very exciting! Thank you so much for our lovely sofa, we will definately buy from you again and will recommend you to everyone!

Jean, January 2012

customer rating

Choosing our sofa with Sofas and Stuff was easy…right from trying all the styles out in the calm surroundings of the Fittleworth show room, to dealing with the staff over the phone. We had the exact size we wanted delivered by really helpful guys. I would only fault this part on the short notice we had of the delivery date, which was only 3 days. However we are very pleased with our sofa and would definitely use this company again.

H P Green, January 2012

customer rating

I cannot praise Sofas & Stuff highly enough.

From my very first telephone contact and at every stage throughout my order, the customer service was second to none. I really didn't think companies like this existed anymore. When we visited the Parsons Green showroom, the help & advice were outstanding and the staff were friendly, knowledgeable & listened to us without being over bearing. All the staff went out of their way to help with fabric choices and advice & when I wished to use my own fabric, they were very helpful at ensuring I understood it met with current Fire Treatment Regulations etc.

The sofa itself is excellent and we are very happy with it. The overall cost was very reasonable and certainly less than a lot of other stores, whilst the quality is superior to many others we looked at.

It was delivered on time & even the delivery service for such a large item was excellent. It's not always easy to deliver in London these days but not only was I contacted in advance regarding my delivery date, but the delivery men phoned me when they were about 20 minutes away. They were very efficient and careful inside my home & all the packaging was taken away and I was given a chance to inspect the sofa before signing for it.

A special mention must be made of Martyn, Dan & Nadia at the Parsons Green branch - all of whom were very, very helpful. We would have no hesitation whatsoever of recommending Sofas & Stuff - they have it all - great sofas, great prices, great staff & great delivery service. We would buy another sofa there in a heartbeat. Outstanding!

Mandy, January 2012

customer rating

I was delighted to see my new sofa which was delivered whilst I was out. The people delivering had to go to quite a bit of trouble to get it into the room as the door was too small but they managed without making any fuss. The sofa looks great - probably better than I had imagined.

Elizabeth, January 2012

I just wanted to thank you so much for the wonderful service you provided. I am thrilled with my new sofa and chair which arrived on the Thursday before Christmas. The delivery men were also efficient, careful and friendly.

Vivian, January 2012

customer rating

We were very pleased with the attentive helpful and knowledgeable staff in our local showroom ; they couldn't have been any better!

The delivery date was bang on time and we are delighted with our purchase. The delivery team were polite friendly and took all the packaging away having placed it where we wanted it. All in all a good shopping experience.

Carol, January 2012

James, January 2012

customer rating

The sofa is fantastic and extremely comfortable. The delivery team were quick and left no trace of themselves, they even managed to get the sofa in through the narrow doorway meaning they did not need to remove and replace windows.

Furthermore they were extremely light hearted and talkative… fantastic! 5/5

Mrs Eales, December 2011

Just want to say a huge thank you for our sofa. Your service from start to finish has been excellent and could not fault it. The sofa was delivered well within promised timescales and I am delighted with the sofa and it's quality. We are going to have a very comfy Xmas. Thank you again and hope you all have a lovely festive season.

Rosie, December 2011

customer rating

Completely wonderful! We LOVE our new sofa, its perfect, as was the whole process. More than helpful staff helping us choose the perfect one for us, getting it to us in time for Christmas, and delivered by a charming driver and assistant who were in contact by phone 3 times to give time of delivery, and even carried the old one to the garage for us. We could not recommend them more highly.

Pat, December 2011

The delivery of the 2 sofas ordered went very smoothly and were delivered at the time confirmed. Both men were very polite and careful with the furniture which was taken into the correct room,unpacked,taking all packaging away. We have been pleased with the service we have received from Sofas and Stuff from the showroom to delivery. The sofas seemed a little hard at first but have now softened a bit and are now very comfortable as well as looking good! I would not hesitate to use your company again or to recommend you in the future.