What people say...
We've had some really positive feedback from people who've bought their sofas from us. Some of this feedback has been sent to us directly, and some has been posted on other sites. For ease of reference we have re-produced a cross section of comments in one place, so that we could share what others have said, with you.
Mr Travis, November 2015
Great selection of sofas, friendly staff and a good cup of coffee. This has to be the most pleasant shopping experience I have ever had. Cannot recommend them highly enough.
Mrs Banks, November 2015
We went into the Bishop's Stortford showroom which is lovely. We were able to look around at our own pace. We were offered coffee but had seen a fabulous tea shop next door. We fell in love with the Haresfield sofa and chose a silvery grey material. After receiving quotes for all sizes we chose the midi. The sales and delivery people were lovely and professional. When our sofa arrived it was smaller than we had thought (our fault), we made a quick decision to change the other cuddle chair we had ordered to a large sofa (Alwinton). Fortunately we were able to do so without hassle and the sofa is still due before Christmas. The website doesn't give a true picture of materials or sizes so absolutely advise to go into the showroom. It would be helpful to upload photos of sofas to get an idea of what they look like in other materials.
Mark Foster, November 2015
The sofas that Helen and I received from your company was amazing, the quality the service the communication was fantastic. Helen and I will be recommending people we know when looking for sofas. Dealing with yourselves was a real pleasure.
Mrs Turner, November 2015
A wonderful selection of sofas in a huge show room with no parking worries for those who want to see for themselves. The staff were friendly and helpful; Once we had decided and ordered our sofas we were kept up to date with delivery date and times which were duly adhered to. I recommend Sofas and Stuff most highly.
Heather, November 2015
Jason, Tracy and John at Sofas and Stuff near Alton could not have been more helpful or welcoming. It's a big decision to buy a new sofa and they made it very easy. And the sofas are fabulous. I love my new sofa so much. Thanks to all of you, Heather
Mrs Janet Harwood, November 2015
Experience in store was excellent, great staff, choice of fabrics and plenty of time to chose without feeling harassed. When we bought the sofas it was on the understanding that we didn't want them before a certain date which we were told was absolutely fine. A few weeks later we were contacted by email to say sofas would be ready a month before agreed date. I duly contacted branch and was told it was not a problem and they would sort it as we had agreed a date upon purchase. However, we were then contacted several times by delivery company to say sofas were ready and it we would incur a storage charge, attitude was less than sympathetic. Lots of phoning to and fro, sofas were delivered and are lovely, but a shame about miscommunication and stress it caused.
Libby & Darryl Morgan, November 2015
The sofas and chairs arrived exactly when we were told they were going to, the delivery men were great and everything went really smoothly. The furniture looks absolutely superb and is really comfortable too.
M Niven, November 2105
Very pleased with the service, both at the shop in Edinburgh and also on-line. Delighted to buy a high quality British product too. The suite is nice and firm and comfortable - I have been looking for a long time for a suitable suite and delighted with the look, quality, and value for money. The delivery team were excellent. 5 out of 5 from me!
Mrs Collinge, November 201
Its just spot on, exactly as we had hoped, first class service from start to finish.
Mrs Sheppard, November 2015
Very pleased with the service, especially delivery chaps.Love the look of the sofas but jury still out on the comfort, at the moment not comfortable at all.
Alison & Alan, November 2105
We are absolutely delighted with our sofa from Sofas and Stuff. Buying it has been a very happy experience from the time we entered their showroom until the sofa arrived. At every stage the people we dealt with were helpful and we were kept informed of timing and delivery. The only small problem we had was that the delivery people did not screw the legs on tightly enough so, when we moved the sofa ourselves, one of the legs bent and we had to sort that out. Without that, it would have been five stars!
J & C Ranford, November 2015
My wife and I embarked on the minefield of mattress selection and eventually decided to try an N:rem sleep system. Initially we were told Sofas and Stuff would have the mattress of our choice but having spoken with Tina at the Salford branch we were advised that the exact model could be made available for trying within 7 days. This she arranged and had it on display for a trial. Considering this organisation specialises in Sofas and not beds we were both extremely impressed with the service, courtesy and efficiency. I would have no hesitation in recommending Sofas and Stuff to fellow shoppers.
Mr Baker, November 2015
Our visit to your shop was a really pleasant experience the excellent range of furniture , materials and other goods was matched by the genuine friendliness of the entire staff , who never pushed to sell but were extremely knowledgeable .We also loved the cup of superb coffee . The delivery was made at the time promised by two nice men who even took the packaging away with them . Well done , your standards of performance are brilliant.
Jill, November 2015
Very pleased with new sofa. Good customer service throughout and delivery guys careful and professional. I would certainly buy furniture from this company again.
Mr Hallett, November 2015
A tale of two parts Excellent service at point of sale ruined by poor delivery. All staff, particularly Chris at Stortford, were excellent. Guys that delivered and set up also excellent. Delivery arrangements and timings were poor and let the whole team down.
Mrs Rezos, November 2015
Beds Brilliant quality for the price.
Miss Greenwell, November, 2015
Sofas and stuff is fantastic. The designs and fabric choices are endless and our adviser Nick really took the time to help us get it right with our new home. Quick delivery too.
Lucy, October 2015
Sofas and stuff I love my new sofas - so comfy, love the fabric and design.
Mrs Hardman, October 2015
helpful friendly sensible advise and quick easy ordering etc visit the showrooms, get advise, sit on the sofas/chairs really easy and although you have to pay all up front ie no deposit everything made in UK and kept well informed re delivery etc. Delivery men were great very considerate re shoes etc and came on time!
Ms Milton, October 2015
Excellent furniture I love my new sofa, chair and footstool. From the moment I walked into the showroom I knew I was looking at good quality furniture. I found the staff friendly and helpful in the Bishops Stortford showroom and the chaps delivering the furniture extremely careful and quick at reassembling the furniture. I would highly recommend Sofas & Stuff.
Mr L, October 2015
Get your sofa here! Showroom was a pleasure. Great service and a very handsome sofa at the end of it!
Mr Leaver, October 2015
Excellent Everything about the purchase was top rate
Ms Culleton, October 2015
Amazing From start to finish, my experience with the staff at Sofas & Stuff was fabulous. Not only have I purchased a quality product, but I have been dealt with by a charming and professional team. I cannot recommend this company highly enough, thank you :)
Mrs Crossman, October 2015
Haven't unpacked them yet as builders still in the house But they look great through the plastic!!!! Been very impressed with your company.
Mr Taylor, October 2015
Excellent product and staff let down by delivery. The sofa and chair we bought are magnificent and everything we hoped they would be. Very well made, lovely material and all round quality product. Staff in the retail area are great, friendly, helpful and obliging even going out of their way to delivery to our home something they'd forgotten when we visited the shop. However the delivery people managed to deliver the chair but not the sofa because it was in the wrong warehouse, then they delivered the sofa but not the cushions which had never been dispatched. The company supposedly delivering them claimed we weren't in when we were so in the end we had a twenty mile trip to collect them. Overall I think Sofa n Stuff are excellent and have some fantastic products. Juice up the delivery arm and they'd be perfect!
Of course, it's just as important to us to know if you didn't enjoy the experience, so we can improve. Either way ring us on the freephone number: 0808 1783211 or email us on email@example.com