What people say...
We've had some really positive feedback from people who've bought their sofas from us. Some of this feedback has been sent to us directly, and some has been posted on other sites. For ease of reference we have re-produced a cross section of comments in one place, so that we could share what others have said, with you.
Mr Draper, April 2015
The purchase of two sofas and cushions.
The product l purchased was perfect for me and the staff could not have done more to assist.
Mrs. Lavercombe, April 2015
Excellent quality, delivered when promised. Very easy.
Mrs. Anderson, April 2015
Double sofa order
I recently purchased two sofas from Sofas & Stuff. The staff were very helpful when making a decision which one to buy and very quickly sent out new fabric samples when I changed my colour scheme. Delivery was on time and it all fits perfectly. Thank you so much.
Mrs. Holme, April 2015
Fantastic service from start to finish
We ordered our sofa from the showroom near Ripley. Claire was very helpful from the start and gave us some great advice. The sofa arrived when expected and the delivery men did a really good job getting it up the stairs . Can't fault the service and the sofa itself is fabulous !
Mrs. Perse-white, April 2015
Excellent service without any pressure
We are delighted with our two new sofas. This was a big investment for us and we were not put under any pressure by Tracey. She gave us a lot of support in deciding which sofas/ fabrics would be right for us and was as excited as we were to see the final result.
Mrs. Alexander, April 2015
great service and fab sofs
Great store at bishops stortford with fab cafe next door Helpful staff who were supportive without being pushy Delivery arrangements were easy Delivery men let us know there was delay and kept us informed Sofa and chair great quality - delighted.
Mrs. Chester, April 2015
Friendly service , sofa arrived within allotted time scale . A beautifully made sofa . Very happy with purchase.
Mrs Smith, April 2015
An excellent company to do business with.
This company has a customer friendly web site from where you can identify product you might like to see in one of the company's spacious show rooms. These are staffed with well-informed staff who will let you browse unhindered or offer advice on the wide product range displayed. Samples of fabric are available for checking against your home environment. The delivery date was honoured and the staff very careful in unpacking the furniture.
Mrs B, April 2015
A very pleasant experience, from our visit to the Herriard showroom to delivery and getting ourselves very comfortably seated on our new purchase. Gorgeous sofa and probably the most comfortable one I've ever sat on.
Very good customer experience
Sofas & Stuff products, showroom and staff were all very good. We wanted armchairs and sofas, and having looked around all the major retailers, found what suited our specific needs here. We found the staff polite, helpful and friendly, and not overbearing. We tried out products in our nearest showroom, took home fabric samples and had a think, and then were able to order what we wanted, with adaptations, over the phone. Delivery was on time, neat and efficient.
Mr Briddon, April,2015
Very happy with the service and product.
From the initial visit to the Stroud showroom to final delivery, our Sofas & Stuff experience has been excellent. The show room staff in both Stroud and Manchester could not have been friendlier and more helpful or patient. The delivery was on time and completely painless and we are delighted by the sofas and chair now we have them. We are not good at picking fabrics or making matches and the staff devoted a lot of time and coffee helping and advising, without us feeling pressured into making any form of purchase.
Ms Bruce, April 2015
Very comfortable sofas in great fabrics. Good all round service. Wouldn't hesitate to recommend Sofas & Stuff.
Mrs. Williams, April 2015
great showroom with very helpful staff.
Show room was very well laid out with lots of sofas and chairs to try out. We were not rushed and friendly staff offered advice on request. Individual staff were most helpful when it came to choosing fabric swatches and provided lots of choice. We were able to take some swatches home to see in different lights. Delivery was slightly longer than was initially advised but once a date was agreed upon delivery team were excellent, arriving at the time they said they would.
Mr Atkins, April, 2015
Great service very helpful
From the moment we entered the showroom to the moment our order was placed (four visits later!) we couldn't fault the warm, welcoming knowledgeable and friendly service provided by all members of staff. They were very accommodating in allowing us endless amounts of time to browse their entire range of pattern books and kept us advised of expected delivery timings without giving us over optimistic dates. The sofas, when they arrived, are beautiful and just what we wanted. Thank you.
Ms James, April, 2015
Every aspect of our experience was excellent. The staff at the Stroud store were extremely friendly and very helpful, without being intrusive. The furniture that has been delivered so far is beautiful and has been much admired. The quality is wonderful and we are looking forward to the delivery of our new sofa. I have recommended Sofas and Stuff to colleagues and friends.
Mr Hutchings, April 2015
Very Good Service
Very good service from showroom to delivery. Very helpful in showroom, allowing us to take fabric samples, and ordering extra ones for us. Kept informed on delivery times, from week to day and then the two hour slot for delivery. Drivers very friendly and helpful. Final sofa perfect for what we wanted, great choice of style and fabrics/finish. Thoroughly enjoying sitting on it!
Mrs Longworth, April 2015
Great service, great sofa
Our visit to the store in Eridge couldn't have been better - we took masses of time looking at sofas, choosing fabrics, trying out different options - everyone was helpful, nobody tried to rush us into buying. When the sofa arrived it was just right.
Mrs Sparks, 2015
Great sofa exactly what we wanted, Suzanne at Fittleworth was very patient helping us decide on what material etc... we wanted, excellent service. Only negative is the limited delivery service - no weekend or evening delivery only specific days depending on where you live in the area
Mrs North, April 2015
Excellent Service and Quality product
We Ordered a Sofa and Armchair in January after several visits to the Fittleworth Showrooms. The Staff were fantastic very helpful but not at all pushy. Nothing was to much trouble. We were quoted 8 - 10 weeks delivery and and it was delivered on time by two very helpful men who managed to get it in through a very tight and awkward space. We are Very very pleased with our new furniture and would happily recommend Sofas and Stuff to anyone. There is only one very minor point It came with a large number of 2 - 4 cm threads hanging where seams or piping had been finished, it would have been nice if they had been trimmed before delivery rather than us having to do so.
Mrs Mannings, April 2015
Excellent service from start to finish
The sales team were very helpful and patient and the delivery was quick and reliable.
Ms Triance, April 2015
Good customer service
Communication from this company is very good and staff in the Gloucestershire/Stroud store were very pleasant and helpful. Delivery times were well handled. The settee (Ashdown) is well made and the fabric good. It is, however, a much harder seat than we expected, despite our having sat on the store model on two occasions. Because of this, the sofa would not suit people with shorter legs (they might not touch the ground!) and also the lack of 'give' in the seat means that the back cushions do not give as high a back support as expected. In store I was able to sit on the model in fair comfort with my painful tailbone condition, but I can't sit on ours at all, which is disappointing. I can only assume that the store model was already well worn in, as it was firm and supportive, but nowhere near as hard as the one we have received.
Mr Adkins, April 2015
Sofas and Stuff delivered the product they had promised
Our sitting room is on the first floor which is where the sofa was delivered without problem.
Katie, April 2015
Great sofa and service
A well made sofa, which was delivered by a very helpful and charming delivery team. Just a shame it took so long to arrive and was quite as expensive!
Chris and Elisabeth, April 2015
Ten out of ten!
Good experience from start to finish. Lovely sofa!
Mrs Lee, April 2015
I only visited the showroom once, placed the order on the phone. Remember when the corner units are described you they are facing from the front. The delivery went well came on time. The unit was unpacked and all the packaging removed. Left with a corner unit in its correct position.
Of course, it's just as important to us to know if you didn't enjoy the experience, so we can improve. Either way ring us on the freephone number: 0808 1783211 or email us on email@example.com