What people say...
We've had some really positive feedback from people who've bought their sofas from us. Some of this feedback has been sent to us directly, and some has been posted on other sites. For ease of reference we have re-produced a cross section of comments in one place, so that we could share what others have said, with you.
Nick, April 2013
customer rating
Our sofa arrived on time, and the delivery guys unwrapped it and checked we were happy before they cleared up and left us to enjoy it. The sofa did come with the wrong feet but then they sent a new set together with someone to fit them for us.
Daniel, April 2013
customer rating
Really can't rate Sofas and Stuff enough - they were helpful, polite, friendly and efficient from start to finish and the sofas we bought from them are gorgeous! Very comfortable and feel extremely well made. No problems on delivery, kept us informed all the way.
Boothroyds, April 2013
customer rating
Called in to Sofas and Stuff near Harrogate after seeing ads inThe Times, were so impressed that we ended up buying a sofa, chair, double bed and two mattresses. We chose a woolen fabric for the sofa and chair (this was sourced locally) and have just taken delivery of the sofa and chair and are really pleased with the result. I would certainly recommend anyone to go and visit, the staff are really helpful and the coffee is good!!!!!
Isabella, March 2013
"A very successful experience at the Hungerford showroom. Sofas and Stuff were the only people able to supply a small enough sofa to suit our needs, Belinda was extremely helpful as we chose both sofa and bed and incredibly efficient on getting fabric samples delivered by 3rd party suppliers, follow-up and all correspondence. We will definitely use them again. Delivery was within the lead time we'd been given, they rang when they were half an hour away, bed assembled, old one removed and sofa installed without hitch. Delivery chap even explained how the plastic needed to remain on the mattress should we need to return it within the allotted 14 days and encouraged a proper check of everything before taking a signature. All in all, delighted and looking forward to a return visit.
Jane, March 2013
customer rating
we are extremely pleased with the sofa and bed from Sofas and Stuff. Our order was very efficiently dealt with by very helpful staff - I relied on their judgement and your website and was more than pleased with the outcome. Delivery was ahead of schedule. I was away on both occasions but the delivery men were excellent. Everything exceeded expectations.
William, April 2013
customer rating
Visited the barn at Hungerford; really charming and helpful and no hard sell. Full of good ideas and very accommodating; for example, the depth of the sofas would have been too shallow for a 6 footer, so at modest extra cost this was adjusted. Almost too much choice of designs and materials, but the website is brilliant and we could compare all measurements with our old sofas before committing to the new ones.
Sofas arrived on the day we agreed and very friendly and helpful delivery staff, who arrived earlier than planned, but that was fine.
The sofas look terrific, and we are almost too nervous to sit in them! But they are real luxury when we do.
The care kit arrived today - hope we don't have to use it too soon!!
Marly, April 2013
customer rating
This is our second time purchasing from the Hungerford showroom and (yet again) not disappointed.
Staff are great give you lots of time to choose (and a great range to choose from....). Really pleased with our new sofas, very comfortable and the fabrics are lovely.
5 Stars to Sofas & Stuff without hesitation!
Sonya, April 2013
customer rating
We stumbled across the showroom at Tonbridge Wells. It is like a converted barn and had a large range of sofas on display. There was a wide range of choice between fabrics and styles of sofa. We ordered there and then but could have chosen any number them. The communication between us and the firm and the delivery firm was excellent. We are very pleased with the quality and price of the sofa and feel it adds elegance to our livingroom. We have recommended the firm to others.
Jay, April 2013
customer rating
A friend recommended Sofas and Stuff and I managed to get my husband to the showroom near Tunbridge Wells one weekend. We ordered a large corner sofa with contrast piping which made all the difference aesthetically and we are delighted with it. The staff were really helpful and we even sat down and had a cup of tea! The selection was vast, the ordering process painless and the delivery guys were professional, on time and even moved my old sofas into an adjoining room.
Steve, April 2013
customer rating
We found sofasandstuff.com & were delighted with the choice of fabric, design, size & price available. We sent for swatches and when we had decided on what we wanted we went to the Clocktower showroom in Harrogate where the staff were on hand with coffee, advice and lots of fabric catalogues to help us choose our perfect sofa. We are overjoyed with our new sofa and delivery arrangements and rate sofa’s and stuff 5 out of 5 and have recommended to friends and family
Marilyn, April 2013
customer rating
Only additional comment I would make (this is not on the review) is it would be helpful if your team could communicate a bit more on expected delivery date (perhaps mid-way through manufacture) either by email or text e.g.- 'just to let you know your order is being processed and current delivery timescale is an anticipated 6/7 weeks from receipt of signed order. Should this alter in any way we will keep you informed'.
Even if it's a delay (or delivery earlier than anticipated) because of fabric availability etc., it would keep the customer informed - always better to know than not know about delays.
Once again many thanks, this is our second purchase from Sofas & Stuff - enough recommendation in that alone!
Judith, April 2013
customer rating
Mandy in the Fittleworth shop was amazingly helpful and patient in helping us choose fabrics for our sofa!
She arranged numerous fabrics to be sent to us and guided us through the whole process. Sofas the most comfortable we had seen.
Sofa not delivered yet so cant comment on the finished goods, but the bed is very comfortable, was delivered as promised on time.
Jill, April 2013
customer rating
We went to the showroom near Tunbridge Wells and found they had the best selection of sofas we'd ever seen. We were looking to buy one sofa and ended up buying two! The staff were extremely helpful, especially with choosing the fabrics and we felt under no pressure. The sofas look absolutely great and for the quality are very good value for money
Toby, March 2013
customer rating
Excellent experience from start to finish - from walking into the showroom at Parsons Green, all the expertise imparted by the ever patient Dan, to the sofa delivery a few weeks later.
Dan and the team couldn’t do enough for us in terms of all the combinations of the fabrics textures and coverings not to mention the cushions! Sofas were delivered on time and look absolutely fabulous in our front room.
My only grumble would be that the delivery was only Mon to Fri and from 9am to 5pm so was difficult to organise logistically but to be fair to the delivery team they called 30 mins before arrival and were quick and professional!
We are really impressed with the quality of the sofas and the materials used.
I would have no hesitation in highly recommend them.
Eve, April 2013
customer rating
I ordered 3 sofas from Sofas & Stuff for the house I was about to move to in the country. I used the Parsons Green show room where Nadia was extremely helpful. She spent loads of time going through different options with me. The sofas arrived about 4 weeks later and are beautiful. Really pleased with the shape, fabric, colour, and how comfortable they are. Two of them have a slightly musty odour that hasn't gone away after several weeks and febreze, which why I am giving 4 stars rather than 5. Also the delivery chaps were really quite unfriendly and kept leaving the front door open when it was 3 degrees out.
Sofas and Stuff Comments
Thank you for your review and we do hope that the musty odour has gone away now. It can be quite normal for new furniture to have that ‘new’ scent to it but it should go away. I have also passed your comments onto our delivery company and apologise that you did not have such a good experience with the delivery chaps.
Gilian, April 2013
customer rating
We are absolutely delighted with the sofa. It seats two people very comfortably and being quite firm enables older people to get up easily! Your delivery people were charming and very helpfully moved the old sofa into another room for me. I visited your barn as a daughter lives near you and found everyone helpful and efficient. Thank you very much for your trouble
Sienna, April 2013
customer rating
I like the Endellion loose sofa. I have it and its really a comfortable one. The delivery service was ok, I have no complains about it. They placed my new sofa in the living room, close to the computer. I was delighted and happy, because it was a good deal. The bad thing is that I want to buy a new one from there- may be the Wadenhoe fitted corner sofa with these awesome cushions, but it is to expensive, I just can't afford it at the moment. However, when I save enough money I know where to find the perfect piece of furniture for me.
Denny, April 2013
customer rating
We are delighted with the quality of our three new sofas. We received, polite, friendly and professional service when we visited the showroom near Harrogate, and this was followed by a prompt reply to any enquiries that we subsequently made. We had to wait a little longer than we had hoped for delivery but this was because the fabric that we selected was unavailable at the time of ordering. The guys who made the actual delivery arrived on time and unpacked and installed the furniture with extreme courtesy and care.
Alistair, April 2013
customer rating
We have just taken delivery of our new sofa, and feel we have to say how delighted we are with the service from start to finish. We found the new store in Woodchester, Stroud, by recommendation, but the reception and care has been wonderful. All the staff have been so helpful, and could not do enough for us to ensure we chose the sofa that was right for us. The quality and design is great and we have taken 2 yeasr to fine the right one. Well worth going to, as we were in safe hands from the beginning to the end. i would recommend them to any one, and already have done.
Justine, April 2013
customer rating
I ordered a feature chair from sofas & stuff and I found the whole experience pretty darn good. From letting me have as many swatches as I wanted to advice on style the staff were very helpful.
You can find furniture cheaper elsewhere but this is not always the best approach if you want a bespoke design/textile and good quality.
The chair arrived before it was due and the couriers emailed me a time slot allowed and the chair arrived at the start of the period set.
I will use sofas&stuff again and I have recommended them to friends.
Miller, April 2013
customer rating
Excellent quality sofa, beautifully made and stunning fabric called Patchwork. unfortunately our local Woodchester branch made many errors on pricing and delivery and failed to deliver the correct amount of cushions but once they arrive it will be amazing. We used the Hungerford branch for our first sofa and they were outstandingly good in all ways.
Josephine, April 2013
customer rating
Lovely people, great sofa - I love it and so does everybody else! very happy to recommend to anyone ! Clare
Heidi, April 2013
customer rating
It was a pleasure dealing with Sofas and Stuff from start to finish. The staff at Parsons Green were helpful and friendly without being in the slightest bit pushy. They even found lego to amuse my 2 year old. The ordering process was extremely easy and they even split my order so that the bed would arrive before the sofa.
The bed itself is beautiful and the mattress extremely comfortable. The delivery team were great and on-time.
For the sofa, the choice of house fabrics is far better than other comparable stores and prices for other fabrics were much more reasonable than I expected given experiences elsewhere. I can't wait for my sofa to arrive!
The only reason that I haven't given 5 stars is that the website said that my bed could be here within 2 weeks and it actually took a further week and my sofa will be two weeks longer than the "promised" 5 weeks. However those lead times are still an awful lot less than most other retailers so I'm a happy customer.
Brian, April 2013
customer rating
We had spent ages looking for a quality sofa that would fit in, not only with our lifestyle, but also maximise the space of the room. We were giving up hope until i spotted an advert for sofas and stuff. I immediately loved the styles and choice of fabrics and was pleasantly surprised at the prices compared to other sofas we had looked at previously. I phoned and requested some fabric samples, they arrived first post the next day! Having two young boys, I was keen to see how the fabric would cope with them! Sofas and Stuff offer a fabric guard for a small cost on your chosen product. I decided to pour neat blackcurrant over one of the samples and let it dry. Amazingly it left no sign that was good enough for me! The sales team at the head office were so friendly, helping with queries etc. Julia was amazing, taking time to discuss styles and colours and even offered a bespoke service to ensure our sofa fitted perfectly for not much extra cost!
My husband wanted to see the actual products before committing to buy, so whilst in London on business he popped in the barn. He was given VIP treatment and was really impressed with the quality.
The sofa was ordered, confirmations of measurements etc. already received via email. Delivery was exactly on time!. Sofa came packaged brilliantly, wrapped in new blankets and plastic to protect tithe final reveal was beautiful! It is everything i hoped for and more importantly, fits in the room and our life!
We had excellent service in every way from Sofas and Stuff and i wouldn’t hesitate in recommending them.
Anemmeso, April 2013
customer rating
great experience-saw bed on internet then went to see it at Nailsworth store, the guy there was very helpful and put our order through and we had a prompt reply from the company and there after the delivery and putting together went without a hitch. The bed has definetley lived up to my expectations and is beautifully made and very comfortable.
Carole, April 2013
customer rating
After looking without success for a sofa for some time I came across Sofas & Stuff on the I/N & saw several lovely sofas which might suit my requirements. I made a 4-hour round trip to Harrogate to take a look at them, & it was well worth the trip. The shop was beautiful, & so were the sofas. The quality was outstanding, & the prices very reasonable for the style & quality. The sales lady was very helpful without being pushy, & actually made a suggestion on the fabric which hadn't occurred to me, which I selected. I am absolutely delighted with the sofa now it is in place - it is perfect.
The only gripe I have is that delivery took 8 weeks, when I was told it would be 5-6. That wasn't a big problem, but I would have appreciated it if someone had phoned me to let me know that there would be a possible delay, & to apologise. It was left to me to chase it, & there was no apology. A follow-up call would also have been nice to check if all was well.
Nicola, March 2013
customer rating
Took delivery of my new sofa and armchair last week and am thrilled with them. Martin in the Parsons Green showroom was informative and patient. Always so reassuring to buy something from someone who knows what they are talking about. Even the delivery went to plan - on time, only a 2-hour time slot and delivery guys who cared about doing it right. Sofas & Stuff was a recommendation to me from a friend - I'll be passing it on....
kelly, March 2013
customer rating
We loved shopping at Sofas and Stuff (Tunbridge Wells). The staff (especially Nikki) were extremely helpful and couldn't do enough for us. We didn't feel at all rushed and were left to shop at leisure, offered coffee and made to feel very welcome. It was refreshing not to experience the usual wheeler-dealer techniques used by many furniture stores. I can't imagine we will shop anywhere else for furniture going forward and I have already highly recommended Sofas and Stuff to friends and family.
The choice of materials was vast and it was great to have such a good stock of sofas available in store to try out for comfort.
our main concern was access and this is an area where we struggled. The staff in store made efforts to calculate whether our chosen sofas would fit but did seem rather uncertain in their calculations. We eventually paid for Nathanial (who was great) to visit our home and within 5 minutes he had given us the assurances we needed, including confirmation that our first choice of sofa would fit - in store we had been told that it would not.
One area for concern was accuracy when placing the order. At this stage I found myself correcting/clarifying what had been ordered, as there were a number of mistakes, including the wrong sofas being ordered at one stage.
I was told that the sofas would take 7 weeks but they arrived in 4. I accept that Sofas and Stuff erred on the side of caution but early delivery can also be tricky. We were not quite ready for them, which could have caused problems, particularly as the delivery company said they would only keep the sofas for us for up to 2 weeks. The delivery company was unfortunately less than helpful. They made no efforts to fit around our delivery requirements - irritating when one is paying for delivery. However, the guys who delivered the sofas were excellent, calling in advance to give an accurate ETA and keeping us posted.
The sofas are beautiful and everything we hoped for and they fit perfectly, so a very happy ending :)
All in all a very positive experience but not quite 5* for the reasons mentioned.
Sara, March 2013
customer rating
Our whole experience with Sofas & Stuff has been very positive. They were very helpful in the fulham showroom, even providing toys to distract our little ones while we made decisions. We are so happy with the sofa we have bought which arrived in good time and is just so comfortable I never want to get off it. It is very well made, looks great and will last a long time. the fabric protection guarantee is a great deal as well. The delivery men were helpful and punctual and even helped to move another sofa out the way before bringing the new one in. I would definately recommend Sofas & Stuff and would buy from them again.
Miriam, March 2013
customer rating
Sofas and Stuff were fantastic at helping me choose my perfect bed. We went to see the Domino bed at the Fulham showroom but I had my own ideas about how it should be upholstered. Martyn was very helpful and organized the fabric for me without any issues
Ordering was simple and I was kept informed of the progress of the bed regularly throughout. The end result was a wonderful bed and a very happy customer!
Thank you Sofas & Stuff!
Christine, March 2013
customer rating
Having moved into a 16th century property finding the right sofa and chair to go in the sitting room could have been a challenge. However a visit to the West Sussex showroom soon made us realise that the real problem was the choice of styles, colours and fabrics on offer.
After much testing of sofas including the important one of being able to fall asleep on them, having decided upon the style we then had the task of narrowing down the fabric choice. The selection of fabrics available is daunting, but with the help of the knowledgeable staff we finally made our decision.
Last week the sofas and chair arrived, within the time slot as promised and delivered by a delivery company who's staff actually seemed to care for the furniture rather than want to 'drop and run'.
The Overbury sofa in Andrew martin Cape White and Kennet chair in Moon Huntingtower/Grape are both the most comfortable seating we have ever had and fit it beautifully with the decor and low ceilings of our somerset long house.
The Wadenhoe ordered for the Annexe has received the thumbs up from our 18 year son, who has already been found asleep on it.
The level of customer service throughout the ordering, purchase and after care, a fabric care kit was received the day after I advised the delivery company were out of them so could not deliver it, has been second to none.
I would certainly recommend Sofas & Stuff to all my friends, and once our building works are done will be back for a bed and another chair.
Nicola, March 2013
customer rating
Very pleased with our new sofas. Excellent service at the Woodchester Mill showroom. Friendly and helpful staff. Vast selection of styles and fabrics to choose from. We bought two small Kentwell sofas in a lovely Fennel green colour. Prices are very good for the style and quality of the sofas. Delivery was within the 5-6 weeks. However I've had to give 4 stars due to incompetent delivery company. We managed to have one sofa delivered as expected on the Monday but the other was on it's way up north somewhere! They planned to deliver our other sofa on the Thursday but again brought the wrong sofa! We eventually had it delivered the following day. But despite this mix up we're very happy with our new sofas and have had lots of great comments about them from friends and family.
Maude555, March 2013
customer rating
We have just taken delivery of our new sofa from Sofas & Stuff and at last after years of buying sofas which never seemed to be comfortable, have been delighted with our new sofa which we now sink into each night!
The help we got from the Tunbridge Wells branch , when making our choice was excellent, even with a cup of coffee while we made our minds up.
Once we place our order we were kept informed of delivery dates and received the sofa ahead of time.
We will definitely use Sofas & Stuff again and recommend them to friends.
Kathyt, March 2013
customer rating
Have been looking for sofas for the last two years. So a fussy person. Walked into the Tunbridge Wells showroom after being told about it by a friend. Sara was very professional and helpful, I wasn’t sure on the colour of the sofas, I told Sara the colour paint, and out came a card from the paint manufacturer. You don’t get service like that usually. Quote was received within 24 hours and then came the Blue Monday offer. Back to Tunbridge Wells, ordered the 2 sofas. I waited 7-8 weeks, but worth it. The sofas are fabulous, very comfortable and my daughter and all her friends love spreading out on them. The delivery guys were also excellent. So all in all a very happy customer. These sofas are excellent value for money.
Wendy, March 2013
customer rating
We recently purchased a sofa bed for out spare room as a guest bed and the whole experience from start to finish was fantastic. We visited the new barn showroom in Gloucester and the lady staff member was very helpful and no question was too much for her. We wanted a very comfortable mattress as my mother in law was going to be using it regularly and it is pocket sprung and extremely comfortable - as is the sofa itself - very pleased from start to finish and would highly recommend and use again in future - good price too!
Martin, March 2013
customer rating
Very helpful staff at the Tunbridge Wells showroom. Gave us coffee, no pressure, helpful advice. Kept us informed on the order whilst waiting for the sofa to be manufactured. Subsequently helped us with choosing an armchair fabric by arranging for lots of relevant samples to be sent to our home.
Good choice of stock. Lots of fabrics to chose from. Very flexible on customisation.
Nick and Melissa
customer rating
It was refreshing to talk to someone well informed , willing to provide advice and answer those difficult questions on fabrics, style , colour etc. the choice of fabrics was limitless but made all the much easier by the understanding of Susan and her colleagues at the Fittleworth Showroom. Delivery was on time and undertaken with care. Very pleased.
Sophie, March 2013
customer rating
I have just bought two gorgeous sofas and a beautiful armchair from Sofas and Stuff and I am completely THRILLED with them. I chose them from the Hungerford shop where Belinda was incredibly helpful. I took my curtain fabric with me and she was brilliant at coming up with suggestions both from the in-house fabric choices as well as endless ideas from the huge choice of designer fabrics - You can have anything. The result is fantastic and not only do they look wonderful but they are unbelievably comfortable too. The delivery guys were excellent and were very patient when I changed my mind a few times about the positioning of the sofas! The whole choosing/ordering/delivery process has been every bit as good as when I bought a few pieces about 18 months ago and I would never go anywhere else now.
Marion, March 2013
customer rating
"Beautiful Alwinton sofa and so comfortable! We visited the Ripley barn to view and were given good advice by Claire. I was nervous about choosing the fabric from a small swatch but all is well and we are very happy with our choice. Wouldn't hesitate to recommend the company"
Elizabeth, March 2013
customer rating
Very impressed with everything about Sofas and Stuff. The show room was a pleasure to visit and the selection of designs inspiring - not just neutrals! We wanted something a little different and the staff were very helpful and knowledgeable and able to advise on co-ordinating colours. They arranged larger swatches to be sent to our home so we could choose with confidence. The quality of the sofa and chair is very good and certainly justifies the price.
Josie, March 2013
customer rating
After viewing some sofas via the Internet we sent an email and received a prompt reply answering our questions. As a result my husband and I visited the shop in Parsons Green where we received a very warm welcome and were offered coffee and biscuits.
After sitting on a number of sofas we decided to buy the ones we had seen on the Internet. There was a significant range of fabrics and legs so it did not take long to find something suitable.
Placing the order was straightforward and we were advised the sofas would take 5 weeks for delivery. We received an email just before the 5 weeks were up advising the sofas were ready for delivery and delivery was then arranged for the following week.
The sofas turned up on the day as planned and were set up by two very friendly delivery guys. The sofas look excellent in our living room and as an added bonus came with 4 scatter cushions which we had not expected.
I would definitely recommend sofas & stuff and give the team a rating of 5 out of 5.
Robert, March 2013
customer rating
From start to finish the whole experience of buying sofas and a bed from Sofas & Stuff was very easy.
We visited the Fulham showroom and there was a good selection and a massive choice of fabrics.
Staff were friendly and helpful.
We went away and then placed an order a week later. We were told it would be six weeks before delivery which we expected. This turned out to be eight but was not their fault as there was a delay in the fabric we chose.
Delivery was on time with good communications from the drivers who were very polite and helpful. They assembled everything with no problems.
I would highly recommend Sofas & Stuff for good quality, price and service.
Wendy, March 2013
customer rating
I visited the Yorkshire store. The service was excellent and Claire was very helpful on fabric choices. For one sofa we used the standard fabric and for a chair we selected our own fabric. Communication via email was very efficient and the whole process was very smooth and pleasant. I would definitely recommend Sofas and Stuff and use them again in the future. 5 out of 5!
I was called 48 hours before delivery and given a two hour slot, but as I work five minutes from home they rang me enroute. The only negative was that it was a rainy day and the delivery men walked into the house with their boots on, across the new cream carpet! Ideally, they should have shoe covers or a couple of sheets to cover the carpet. They did assemble the furniture and take away all the packaging
Chris, March 2013
customer rating
We visited the Tunbridge Wells showroom as this is closest to us. We were able to ask questions with absolutely no sales pressure or hassle.
Loads of styles and materials to choose from and plenty of swatches available to take back and consider at home. We visited the shoproom twice over a period so made sure we had the right final choice. Also looked in lots of other stores, in magazines and and online but nothing came close. Service throughout was exemplary - great communication and friendly support.
We ordered the Arlington extra big sofa in pale blue stripe - it is amazing and is exactly what we wanted!! We get compliments all the time and it exactly suits our new home. We have now purchased 2 matching armchairs.
Can't recommend Sofas and Stuff more highly - only wish we had more money and spare rooms to buy more!
Nikki, March 2013
customer rating
We visited the Parsons Green showroom and had narrowed down our sofa choices to one from Sofa and Stuff and one from another similar retailer. Our experience at Sofa and Stuff was a positive one and although their systems were down at the time, the staff were very helpful and tried to ring around to find out the various prices and options for us.
In the end, we opted for an online only purchase but in a different fabric to that advertised (hence no discount). I had to order it over the phone and the lady I dealt with was very polite and professional. The sofas arrived in the time promised and the delivery men were very efficient and helpful. Loved the fact that they assemble the furniture and take away all the packaging.
Our sofa and armchair look great - I just hope that they last a very very long time. Only time will tell.
Steve, March 2013
customer rating
My wife and I visited the Parsons Green showroom on a number of occasions and each time Nadia was very friendly and helpful, offering practical advice. There was an excellent range of fabrics to choose from and we ordered a sofa for delivery before Christmas. Although it was a busy period Sofas & Stuff kept to the delivery date they gave us so we had the pleasure of a new piece of furniture over the holiday period. We were so pleased with our purchase that we followed up in early January with an order for a pair of non matching armchairs.
We have just taken delivery and we are even more pleased with these two pieces than we were with the sofa.
Sofas & Stuff supply quality furniture and all the staff we dealt with (Parsons Green showroom, head office and delivery men) were polite, efficient and a pleasure to deal with. We recommend the company to our friends who admire our new furniture and would do not hesitate to to do the same to anyone reading this review.
The Tunbridge Wells Hotel, March 2013
customer rating
excellent sofa with a rather classy design. generally all good. on time and delivered with no fuss.
Gail, March 2013
customer rating
From start to finish the service was excellent, not pushy, very helpful with a lovely coffee much appreciated on the day.
Return visit to the showroom was exactly the same, leaving me to try the mattresses numerous times until I was happy with my choice.
The delivery people were great.
I am 100% delighted with my new bed. Brilliant !!
Regards,
Patricia, March 2013
customer rating
I love my sofa - I needed a small sofa for a little cottage and chose the alwinton compact - it fits perfectly and whilst not large it comfortably seats 2, unlike some of the other shops I looked at before I found sofas and stuff.
The service at the barn was excellent - I wanted to use fabric of my own that I already had, which was no problem - again unlike other shops - and at a reasonable price. Suzanne was very patient and helped me find my fabric in one of the fabric books, to check its suitabiity, as I couldnt remember its name.
The delivery team were very good - I live in a small lane but they happy to wheel my sofa down to the house and didnt mind the slightly awkward entry to the house (narrow access) - all without any grumbles.
Overall an excellent experience shopping with sofas and stuff - definitely a 5 out of 5 and would definitley recommend and buy again if the need arises. Thank you!
Tim, March 2013
customer rating
‘We looked and looked for the right sofa for us, trying a lot of the usual high street places, from the lower mid-range to almost the very top. But it was only when we found Sofas and Stuff that we felt we had found everything we wanted in the one place. We did our initial research online and then visited the Hungerford showroom (3 times!). The staff couldn't have been more helpful (or patient). The experience was great and the sofas (we bought two in the end - and not the two we set out to buy!) are both great.
‘The whole Sofas and Stuff experience helped make the sofas feel immediately special when they arrived. We have already recommended S&S to everyone we know...’
Kathryn, March 2013
Having visited our local Sofa and Stuff in July I knew exactly what I wanted for our new extension but had to wait for this to be completed before placing an order. The staff in the shop were extremely helpful, not too pushy, giving us plenty of time to view and try out all sofas on display. I ordered some sample fabrics which, I must admit, didn't come initially and I had to re-order them a few weeks later but then received them promptly.
In January I was able to place our order by phone for a large Flatford sofa in grey and a single chair in Marmelade. This went very smoothly and again the sales woman was excellent.
We received our order 10 days ago, earlier than expected, and we love the chairs, although the side cushions on the sofa are a little disappointing, they are easily deformed and need constant pumping up! The padding is not of the same quality as the rest of the chair and sounds like crinkled cellophane when leaning on them.
At the time of ordering we decided not to have buttons on the back cushions, which we now regret - in retrospect it would look good to have orange buttons on the sofa and grey on the chair.
The delivery men were very pleasant and helpful taking all packaging with them.
Overall I would give a 4.5 rating - the quality of the side cushions on the sofa being the downfall. The chairs are extremely comfortable and not oversized, fitting easily into contemporary surroundings.
I would definitely recommend Sofa and Stuff to others and, in fact, have already done so.
Tanya, March 2013
customer rating
We are delighted with our new sofa from Sofas and Stuff, which arrived on schedule and was delivered by helpful and polite deliverymen.
The ordering process (by telephone) was easy, and we used the website to play around with colour schemes and see how the sofa would look.
The sofa itself is beautiful, cheerful and fits perfectly in the living area of our kitchen – it is not easy to find a sofa that suits a kitchen. My only problem is keeping the children and dogs off it, but with the additional insurance cover I bought on purchase, I have peace of mind that the cover would be replaced should there be any accidents.
I would highly recommend Sofas and Stuff for their service and quality of product, and am even more delighted by the fact that it is a British company. Well done!
Louise, March 2013
customer rating
We are really pleased with our Sofa's, they look great and were delivered ahead of schedule. All the staff from the sales team to the delivery drivers have been very friendly and helpful.
My only criticism is that I feel the seating cushions on the extra large Clavering sofa are perhaps under-stuffed as it is all too easy to be sitting on a very thin layer of cushion between you and the base of the sofa. For this reason I would mark the sofas down to a 4 out of 5.
I would and indeed have already, recommended Sofas & Stuff to friends.
Carole, March 2013
customer rating
A very positive experience from start to finish. We visited the Petworth showroom on a cold wet January day and were given a warm welcome, efficient service and a delicious mug of coffee!
All sofas were on display and we were able to spend as much time as we liked deciding. The range of materials was marvellous.
The only reason for four stars rather than five was the fact that 100% of the purchase price was required up front, not normal for purchases of this type.
The sofas were delivered within the promised timescale and the two men who delivered were conscientious and careful. We were given a two hour delivery window and this was Ahmet.
All in all highly recommended.
Caryl, March 2013
customer rating
We've had a great experience with Sofas and Stuff. Love our gorgeous now sofa. Really enjoyed visiting the Yorkshire showroom. They were friendly and professional and made our twin daughters very happy with toys and a drink! Lots of choice and good advice. I would recommend them to anyone, thank you!
Katy, March 2013
Dream sofa
So deliciously comfy and elegant and excellent no hassle service
What a relief in the world of house renovation!
Shaun and Anne Marie
customer rating
Hi , Andy and the Sofas and stuff team , we are really pleased with the sofas, the delivery and of course the staff that dealt with us at Fittleworth. I don`t want to go onto Qype but please pass on our thanks to all.
Dena, March 2013
customer rating
Great service from start to finish, very helpful staff in the showroom and the delivery was on time and done with care. Really pleased with the sofa that we received.
Jackie, March 2013
customer rating
Just received new sofa; soooo impressed!
This is our second sofa; purchase one 18 months ago when we moved into new house and were so pleased with quality and comfort we saved up for another. Now need bigger house to accommodate!
Excellent quality, great choice of fabrics and delivery to suit our busy schedule. Purchased from Tunbridge Wells where staff were friendly and most helpful. Would definitely recommend. 5 stars
Cherub02, March 2013
customer rating
From the moment i came across sofas and stuff to the delivery of my sofa the whole experience has been brilliant. The barn setting in Sussex was divine. The level of customer service was excellent. Although there is so much choice, with materials, sofa types as well as the more bespoke items the staff are so helpful in ensuring you get the right thing.
Ordering was easy and the delivery was prompt and again like others views the delivery service gave a 2 hour slot and were perfectly in time with this.
My sofa is very comfortable and of high quality.
I highly recommend sofas and stuff, they provide quality products which can be as bespoke as you want them to be, at a reasonable price and with a superior level of service, why would you go any where else.
In fact i think this is the only place i will come to for sofas in the future
Amanda, March 2013
customer rating
Very pleased with our Merryvale sofa & sofa bed. Belinda at the Barn in Leverton, Hungerford was extremely helpful and knowledgeable. The delivery team were great and took care when bringing the sofas in and getting them in situ. Even going so far as to re-demonstrate the sofa bed mechanism to make sure I could operate it. Great service overall and have recommended Sofas & Stuff to everyone I know!
Finella, March 2013
customer rating
I've been looking for and at sofas for some time and each time have decided to use the money for a nice holiday instead. By the end of last year I decide it was finally enough and walked the streets to find sofas that would not only fit the small room I have, but also be reasonably priced. The stores range between expensive sofas where it seems you're also paying for the high street store to those online, where you have no idea of quality. Sofas and Stuff is a happy balance of having a warehouse style showroom, where they have excellent service. I'd still say they're on the pricey side, but I'm happy with the quality. On our second visit we ordered the sofas and are thrilled with the result. The only comment from the family are the cushions are a bit "crunchy", which I'm guessing is the newness of the fabric and fibre. I'm only sorry I never asked the delivery guys to remove the old sofa from the room - that was a battle for us and I'm sure they'd have done it with ease.
Now to relax into the comfortable new sofas and enjoy them.
S.Mawhinney, March 2013
customer rating
First impressions were excellent, friendly and not overbearing service. Good advice on design and fabrics.
Quick turnaround time and delivered when they said it would.
Delivery guys were expert at getting the sofa's through the door.
Highly recomended, high quality goods at very reasonable prices.
Louise, March 2013
customer rating
Our lovely new Wadenhoe sofa arrived c 2 weeks ago from the Harrogate branch. The staff were really helpful in deciphering the variety of fabric choices available and we eventually narrowed the choices down (after lots of umming and ahhring). The sofa not only looks good but it is also really comfortable and cosy to sit on . Its is definitely the best quality and value sofa we found.
Ariege, February 2013
customer rating
We chose our sofa and chairs from SOFAS &STUFF in Eridge. The staff were friendly, helpful and above all knowledgeable. The choice of styles, colors, materials and prices was amazing. We particularly liked the possibility to "mix and match" sofas and chairs. Delivery on time by competent staff. Very satisfactory all round.
Martin, March 2013
customer rating
Good service and good product.
We travelled a bit to see these sofas but when we saw them we were convinced. Have now had them a month and are really enjoying them.
Jayne, March 2013
customer rating
Great service, rubbish delivery!
Enjoyed buying the sofas, great people in the showroom. Kept up to date whilst waiting for the sofas online. Disappointed by the delivery guys. Unfriendly, in a rush, made me feel uncomfortable and instead of turning around in my cul de sac, decided to mount the pavement. At no time did these guys ask me if I was happy with sofas
Swampwitch, February 2013
customer rating
Just ordered a sofa in Jan & took delivery last week in Germany. Despite the distance, everything worked out fine, the sofa was well packed for transport & we are thrilled with the result. We'll be ordering another one as soon as the budget allows to complete our lounge.
D Bird, February 2013
customer rating
We had an excellent customer experience with Sofas and Stuff. The staff in the showroom were very friendly and helpful when we went to visit, and the online ordering process was simple and easy. Sofas were delivered on time and look absolutely fabulous in our sitting room. We are really impressed with the quality of the sofas and the materials used. I would highly recommend!
Jonathon, February 2013
customer rating
Our experience with Sofas & Stuff has been no less than a pleasure. All the staff in the Parsons Green showroom are extremely helpful and were very patient with us while we shopped and took time to ensure we were choosing the perfect sofa - something we could not have done without their assistance. The sofa arrived in a very quick 3 - 4 weeks of us choosing it and with no issues at all. We could not be happier with our selection and would definitely recommend Sofas & Stuff to all of our friends.
Susan, February 2013
customer rating
As our purchasing experience with Sofas & Stuff in the past had been excellent, we had no hesitation in ordering from them again, although this time by phone. Belinda and the team at Hungerford were helpful and friendly, and the chair duly arrived, as promised, without any hitches. The delivery man was polite, friendly and took great care bringing the chair into the house and unwrapping it. We would unreservedly recommend Sofas & Stuff to anyone considering buying from them.
Ceres, February 2013
customer rating
Staff were very attentive and informative. We bought the Domino it was delivered within 4 weeks and love our bed!
Tim, February 2013
customer rating
Good range of quality Sofas and good service
We'd been struggling to find a suitable Sofa-bed with a cover in the right colour and material. Having come across Sofas and Stuff on the internet we thought we'd found what we wanted and visited one of their 'barns'. The staff were helpful and they had a good range on display, and the ordering process was pretty painless. Delivery was good too, the delivery date was within the range originally proposed and they even gave a 2 hour window rather than the normal 'sometime in the morning/afternoon'. Overall we are very happy with the sofa bed which is of very good quality.
Would definitely recommend them.
Sharmayne, February 2013
customer rating
I fell in love with the Pentlow bed the moment I saw it in the showroom. The bed itself is very well made and beautifully designed. I'd previously spent quite a lot of time looking for a bed on the high st and for the cost and the quality, it is well worth the investment.
The staff in the showroom were really helpful and left me to browse at my leisure - no hard sell just very helpful. I loved the fact that I could have the bed in such a variety of colours and fabrics. I was a bit overwhelmed with the choice so went with the standard colour.
Delivery was really quick seamless. I had a pleasant surprise when the delivery guys informed me that they also made the bed up for me and took away the packaging. I was delighted! I was given plenty of time to check the bed over to make sure I was happy. And, if I wasn't, they would have been happy to take it away. The delivery guys explained this all upfront and were really accommodating when I requested that they ring me in advance so that I could leave work and meet them rather than wait at home all day. If I had one suggestion it would be that the delivery drivers wear a uniform and covers for their shoes. They didn't make a mess but would be the 'cherry on the cake'.
I would definitely buy from Sofas and Stuff again and would recommend to my family and friends. The high street is so over-rated!
Lucy, February 2013
customer rating
Visited Hungerford showroom where we sat for ages on the sofa we liked. Then I came back a few weeks later with a good friend and chose colours. Easy parking and good service at barn. Love the sofa. It's just what I wanted and I couldn't find anything to touch it elsewhere. Delivery men great as well.
Mike, February 2013
customer rating
Very happy with our sofas in the end
We were unhappy with our bed settee which was not made well. After contacting sofa and stuff they replaced it without any fuss. Our sofas are so comfy we find it hard to leave them and get on with anything.
Joanna, February 2013
customer rating
Very Happy of Liverpool
Very pleased with the sofas. Big, soft and comfortable!
The guys who delivered were great - chatty and courteous. in and out very quick with minimum of fuss.
Thank You .............
Coxy123, February 2013
customer rating
On visiting the Tonbridge showroom, my children were kept entertained with the resident dog and the toy box which is a major bonus whilst trying to choose a bed.
The selection of fabrics was overwhelming but a very helpful member of staff helped me to narrow this down and subsequently ordered me a selection of samples.
On ordering my bed I was constantly kept informed of the progress and finally, and on time, was given a two hour slot, during which my bed was delivered. It's everything I had hoped for and have recommended Sofas n Stuff to a number of friends already.
Eleanoer, February 2013
customer rating
DELIGHTED WITH SOFA AND WOULD RECOMMEND TO FRIENDS AND FAMILY
As above--meet my expectations , looks great , good delivery arrangements and ability to contact the company with any queries post ordering very important
Mccolbourn, February 2013
customer rating
We were delighted with the excellent service and the choice of sofas and chairs in the Yorkshire showroom. Our daughters were made to feel welcome while we took our time. The friendly dog and free coffee made the whole experience stress-free.
The quality of the sofas we ordered is superb; we would recommend Sofas & Stuff to anyone.
Joshua, February 2013
customer rating
We recently renovated our villa and purchased furniture from Sofas & Stuff. Everything went very smoothly, a beige sofa in our living room is my favourite. Great quality of the materials and also - flawless service. Everything was how we talked from the beginning and always on time.
Tokerone, February 2013
customer rating
We are very pleased with our new corner sofa - it has had the thumbs up from the kids too and they are very hard to please. The service at the showroom in Berkshire was really helpful and we are really pleased with the fabrics and look of what we have chosen. It has completely transformed our lounge. Delivery was excellent - on time and with very careful service. My only complaint is that we ordered our sofa only one day after the deadline for Christmas but had to wait until the middle of February for delivery.
Emily, February 2013
customer rating
Really helpful, knowledgeable and friendly staff.
Sofas arrived much quicker than anticipated and we are very pleased with the final result. Staff very helpful. One thing I would say, borrowing the fabric books isn't really possible which is understandable if there is only one book. Sometimes however, you have to see a decent sized sample in situ rather than the minuscule piece that they send you...
Despite this little gripe, really pleased with service and product and wouldn't hesitate in recommending.
Max, February 2013
customer rating
After looking online initially I was pleased to find a local showroom north of Harrogate. I visited once and the whole experience was fantastic. The selection of sofas and fabrics was great, and the quiet and relaxed atmosphere made for an enjoyable experience. The lady in the shop was also very helpful and guided me through the process perfectly. Why would anybody want the high street brawl after visiting S&S. I placed an order 2 days later and I now have taken delivery. I am very pleased with the sofa and the time it has taken to build. My only problem was the carelessness of the delivery guys (as is probably normal for delivery drivers). There was a lack of care bringing the sofa into the house and I now have some permanent marks on my freshly painted walls, although they were friendly.
DLITTLE1, February 2013
customer rating
We have just bought 2 sofas from sofas and stuff through the Fittleworth Showrooms. We visited there twice and found staff to be really helpful and friendly offering us tea or coffee whilst we looked around. We originally had our eyes on a fabric which was unfortunately out of our price range but the staff at Fittleworth suggested we had our cushions in the material which we did and that has proved to be a nice compromise.
The delivery was at the time stated and the delivery men were very good --assembling our sofas and making sure we were happy with them. The sofas look great in our living room and are very comfortable so we are very pleased with our purchase and the service from sofas and stuff
Gareth, February 2013
customer rating
Visited the Fittleworth showroom at the start of January with our 4 kids (it was important that the whole family got to make the decision on a new sofa!) - we were really well looked after, lovely staff, very fine (proper) coffee, and no objections to us taking as long as we wanted. The team there gave us help when we needed, but were not pushy, had some good suggestions on fabric (go for something affordable and hard-wearing given the environment it's going into!). We settled on ordering a large 4 seater Overbury sofa for our living room.
It was delivered last Wednesday (on time, as communicated a couple of weeks ago and confirmed 2 days in advance). It has transformed the living room and is a big hit - it managed to accommodate all 6 of us for family film night at the weekend, and Dad has already managed to fall asleep on it...
Couldn't recommend Sofas and Stuff highly enough!
Amelia, February 2013
customer rating
We are so pleased with the furniture we ordered from Sofas & Stuff - we have a Footstool and a Snuggler and both look great in the house. The staff at the Parsons Green showroom were knowledgeable and helped with everything from fabric to measuring to ensure the furniture would fit through the door. The delivery company were extremely efficient too and gave us a 2 hour window on the day we asked for. It was probably the easiest delivery we have experienced with a very helpful driver. Will definitely be shopping here again.
Tim and Kerry, February 2013
Ordered 2 Lindisfarne sofas from sofas and stuff and I am delighted. They look fantastic and are so comfortable. Moreover, they were excellent value. I highly recommend this company.
James and Louisa, February 2013
customer rating
We are really pleased with our new sofa. It's very comfortable and looks great in our kitchen. We have been very impressed by Sofas and Stuff - all the staff we dealt with were very helpful, as were the delivery guys.
Toby, February 2013
customer rating
Excellent service. I am very impressed with the quality and comfort of the mattress I ordered. I will be purchasing goods from this company again
Anne, February 2013
customer rating
Stumbled across Sofas and Stuff online and delighted to see the Hungerford showroom was only a 20 min drive away. So rather the weary trawl around city centre stores and dreary retail parks, a relaxing trip to your lovely barn was all that was needed. Comfort was our number one priority and immediately settled (almost literally) on our ideal sofa. Fortunately one of the cheapest in your range, so with one of your 'house' fabrics (available in a formidable range of fabrics and colours) we were well on our way to a very fairly priced solution.
Philippa and her colleagues couldn't have been more helpful and professional throughout the whole process, always available with wise advice but never 'pushy' - a real pleasure to deal with. From beginning to end a 5 star experience - seamless service from first viewing to delivery. Thank you for our lovely sofas.
Vanessa, December 2012
customer rating
While we were deciding on style of sofa and material, the sales team could not have been more helpful. Once ordered, we were kept updated and they delivered as promised, 2 days before Christmas, installed in the right room with all packaging removed. The sofa is not only beautiful and well-made but also very comfy! We are delighted. We need an armchair next and Sofas and Stuff will be our first port of call! Thank you.
Evie, January 2013
customer rating
Ordered a zip and link bed after visiting the Wiltshire shop. Staff very helpful and knowledgeable about material etc. The bed looks very smart and well made. Delivery company very efficient and even managed to deliver in the snow! They carried the bed upstairs and assembled it which seemed to be quite involved but was all part of the service. Very happy with the product.
James and Vic, January 2013
customer rating
We have recently taken delivery of an L-shaped Wahenhoe Sofa and are delighted at both the look and comfort. Being able to alter the dimensions to suit the room has made all the difference and we were very impressed by the personal customer service which sets Sofas and Stuff apart from other mainstream retailers.
We would definitely use S&S again and will be recommending to friends and family
Haydonpark, January 2013
customer rating
We've just received a 3 seater Eskdale that we chose for the comfort value and are not disappointed! We tried a number of stores and found S&S to be the comfiest. The delivery was a little earlier than expected which was an added bonus.
Overall, we're very pleased with our purchase, the Fulham shop assistants were patient and knowledgeable and helped us through each step.
The only criticism is that the care kit was not included with the delivery however support staff rectified this immediately so it's still a 5/5 rating.
Will definitely go back in the future.
Wendy, January 2013
customer rating
I am so pleased with our new sofa - it looks fantastic and is very comfortable. Definitely looks more expensive than it is! The delivery men were great - they battled through the snow to reach us at the end of country lane and were so polite and helpful. When we purchased the sofa the staff in the Fittleworth show room spent a lot of time giving us the benefit of their eye for interiors and fabrics, and could not have been more helpful. I wholeheartedly recommend sofas and stuff to anyone looking for reasonably priced sofas in a huge variety of styles and fabrics. Thank you!
Clare, January 2013
customer rating
We've just received a 3 seater Eskdale that we chose for the comfort value and are not disappointed! We tried a number of stores and found S&S to be the comfiest. The delivery was a little earlier than expected which was an added bonus.
Overall, we're very pleased with our purchase, the Fulham shop assistants were patient and knowledgeable and helped us through each step.
The only criticism is that the care kit was not included with the delivery however support staff rectified this immediately so it's still a 5/5 rating.
Will definitely go back in the future.
Zoe, January 2013
customer rating
I purchased one of the Sofas & Stuff Marais beds a few months ago, having visited your showroom (and even met the designer!) and have only just had a chance to experience it. It's wonderful, Paul and I are very pleased, so pleased we'd like to buy our sofa from you now!
Mavis, January 2013
customer rating
Excellent style, quality and service.
I bought two sofas from Sofas and stuff online. Any questions I had were answered fully and they were really helpful. Communication regarding delivery was good as well. They told me the day and time to expect my sofas and I waited in anticipation, The sofas were delivered on time and the delivery chaps were polite, friendly and very efficient. They put the sofas where I asked, unwrapped them and screwed on the legs for me. Then they put all the cushions and arm caps in place. I was a bit nervous of buying such a major purchase on line but I needn't have worried. I gave the sofas a really good inspection and was delighted with them. I am impressed with the quality and style of the sofas, and the fabric is absolutely BEAUTIFUL. Everyone I have shown is of the same opinion. I have another room to furnish soon and I will definitely go back to Sofas And Stuff for another sofa.
Lola, January 2013
customer rating
Excellent service from sale to delivery. I cannot praise the staff or product highly enough. !!
Louise, January 2013
customer rating
Purple heaven
I am absolutely in heaven my sofa is comfortable ,practical and looks stunning . I have during the snow had lots of neighbours around they stayed fo hours ... Which was a delight . I know It is a really welcoming room and the focal point is the sofa .... Anyone is welcome to see a picture . Happy days
Samantha, January 2013
customer rating
We have just taken delivery of 2 sofas and are absolutely delighted with them. We dealt with the Hungerford show room, and all the girls were lovely and knew their products inside and out. We visited twice as we found it difficult to choose but in the end chose 2 Clarendon sofas and the quality is superb and they look fantastic - could not be happier. ;)))) Also must not forget the delivery men who were great, punctual and friendly.
Pam, January 2013
customer rating
After a difficult time with a well-known department store regarding a poor quality piece of furniture, I found Sofa & Stuff situated just up the road from us. Suzanne was a delight to deal with, nothing was too much trouble. I was very pleased with the ordering process and took receipt of my lovely Snuggler chair last week. I was very pleased with the quality & style.
I enjoyed visiting the Barn showroom and it was easy to park. I also found if you chose the house fabrics the prices were very good value compared with other retailers.
The only criticism I have is about the very unhelpful people who make the delivery appointments on the phones at the delivery company.
Once the delivery was sorted the delivery guys were very friendly, polite & helpful & phoned me when they were 20 minutes away to say they would be with me soon.
Dawn, January 2013
customer rating
Comfy sofa - great service
I'm delighted with the sofa which we received towards the end of last year, the sofa is extremely comfortable and is exactly what pictured. The service was great and the showroom in Hungerford is a lovely place to go and make your decision over which sofa suits you and your family. The only slight downside would be for larger scatter cushions however is minor in the scheme of things....
Jo, January 2013
customer rating
I found Sofas and Stuff on line after looking for ages for a more comfortable sofa than our 10 year old one. We saw that they had a new showroom near Stroud which was close enough for us to go and try out the goods. It was quite nice to be able to sit on all of the different styles and chose the type we wanted from a comfort level. We were very nicely greeted by Bret, offered coffee and, and got answers to all of the questions we had. we were lucky on the day as they had the sofa and chair we were looking at online and had it at the discounted rate advertised from the website! Bonus. After a bit of trouble with the banking system and some calls back and forth to another store we now owned a new 3 seater sofa and matching arm chair. It was delivered a week later by some very helpful and friendly delivery men who arrived exactly on time and who helped us get our old sofa out of the front window ( only way to move big pieces of furniture in a terraced house it seems ). We were very pleased with the whole experience except for the miss advertised size of the sofa on sale ( we thought we were getting a large, 220 cm, sofa as advertised and instead got the next size down as the wrong information was put in the advertisement - Bret called and explained all of this ahead of time. We're slightly disappointed but were at the " just get it done stage " so took the one they had ). Unfortunately after signing that all was fine with chair and sofa and delivery men had left, our son dropped something on the floor under the sofa and noticed that the back leg was bending the wrong way. On further inspection - having unstapled the bottom covering - we found that the piece of wood that holds the leg in place had split down the middle and my husband had to glue and screw it with three big screws back together to hold it all in place. I didn't contact the company as it states on the sign off sheet that nothing can be done after you sign off, and I didn't feel that our repair wasn't going to make it good. But I'm lucky that I have a handy husband! It is a very very comfy sofa though, so all’s well that ends well, I hope!!
Sarah, January 2013
customer rating
i spent quite a few months unable to decide if i even wanted to change my sofas, but can to the conclusion that to have the ones i had recovered worked out as expensive as getting 2 new ones from Sofas and Stuff. so after many visits to your showrooms (and other firms showrooms) i decided on the 2 i now have! after a failed attempt at delivering before Christmas (only i time and day offered), you then tried to redeliver in the New Year...this also failed as the room was being painted! but they eventually touched base in the second week of January! the delivery men were good and even managed to deliver me the cleaning kit for leather sofas (i have 2 fabric covered ones!!)...hopefully this is being sorted as we speak!
the sofas are very smart, but need a lot of bouncing on them as the cushions are rather too "puffed up”. In time i am sure these will improve and look more lived in!
otherwise i am extremely happy with the goods...
Sarah
Andrew, January 2013
customer rating
5 starts out of 5. Great buy and the best advice ever from superbly helpful and patient staff who could not do enough. The stores are packed with beautiful sofas so plenty of choice. We spoke to people at 2 sofas and stuff locations (London and Gloucestershire) and they were both exceptionally knowledgeable. A really good buying expirience. Delivery team were really good and helpfully removed the old sofa to the garage
Steve, January 2013
customer rating
After visiting the Parsons Green showroom and getting great service (I asked lots of questions!) I ordered two sofas. Both arrived before Christmas as promised. They were delivered on time and quickly put in place/put together by the two delivery men. Also arrived with a small box of care products which I didn't expect. They look fantastic and when we do our other lounge I'll be going back.
Yvonne, January 2013
customer rating
We visited the showroom in Harrogate several times over about a year. The staff were very knowledgeable and helpful. Although delivery was a couple of days late it met our deadline. The drivers were extremely helpful even on Christmas Eve. The sofas are beautiful, all our visitors have commented on them. Would highly recommend the company.
Saehwan, January 2013
customer rating
great service!
the customer service team are superb!
Sarah, February 2013
customer rating
We ordered the Flatford 4-seater sofa from the Harrogate store. The staff were very welcoming, friendly and helpful but what made us order from Sofas & Stuff over any other shop were the amazing choice of fabrics. We fell in love with the vibrant Yorkshire wool Moon range and ordered a great, bright sofa which is very us! Not only is it a very personal sofa because of the fabric, it is the most comfy sofa I've ever sat on. The quality is fantastic and we really are pleased (which is a good job as we spent twice our budget on this one piece!) It was delivered within the lead time, as promised. We were given quite a precise delivery time slot, which would have been great had they not arrived an hour early - we had to rush home! They were polite and helpful, carrying it into the house (we had to go right around the house to the back through the garden). Unfortunately, they did seem very hurried. One almost slipped in his haste and they slightly ripped the fabric covering the bottom of the sofa on a narrow door frame. I haven't complained about this, as it is minor and cannot be seen. That's the only reason for the 4 stars instead of 5. I'd still definitely recommend Sofas & Stuff!
Sims, January 2013
customer rating
GREAT
Good service, you actually kept and did as arranged. Friends who have visited since delivery, think it is good buy and fits into the space well.
Sarah, January 2013
customer rating
Very high quality product and great service.
Ordered a Kentwell sofa which we love.
It is very very comfortable and looks good too! I dropped by the showroom to have a look and got great service there. Was emailed information quickly and was given lots of fabric samples to help me choose the fabric colour in the right light.
Overall very pleased and when I have the budget will order more!
Lianne, January 2013
customer rating
High quality sofa and very helpful staff, kept informed throughout!
We really wanted to buy a British made sofa and we weren't disappointed here. The showroom was lovely and relaxing, no hard sell and a great cup of tea! After purchasing the delivery was organised well, arrived within the timescales suggested at time of sale and the delivery guys were really great.
Niki, January 2013
customer rating
The Bishop Thornton branch gave us by far the best shopping experience in our sofa search - friendly, helpful, informative (and great showroom) and we knew straight away we were going for one of the sofas - just had to choose the final style from a shortlist of 3!! We did have a bit of a problem with delivery, first the wrong footstool was delivered, then it wasn't put on the van the next day as scheduled but then someone got up early to personally deliver it in time for Xmas - anyway it was rectified quickly and satisfactorily! We have had THE most comfortable Xmas on our lovely new sofas!
CVG, Janaury 2013
customer rating
Lovely showroom with loads of fabrics to look through. The staff who work there really know what they are doing and are very helpful. Very flexible in terms of what you want with fabrics/piping, cushions etc. Feels more like a bespoke sofa company.
Ordered 3 sofas. All are beautiful and very comfortable and arrived on time before Christmas. Would definitely use again not only for value but for the quality of the product. Have recommended to several friends who also seem very happy with the service.
1SB, Janaury 2013
customer rating
We purchased a sofa bed from Sofas & Stuff and were apprehensive about ordering a product that we had only seen on the internet. We also had concerns as to whether it would fit up the stairs as it was for an upstairs room. The sales staff were extremely helpful and told us that as we had ordered one of their standard fabrics, should there be a problem, they would take it back and refund our money. Our sofa bed arrived and the delivery men were excellent - they took it upstairs very carefully and efficiently and once it was unwrapped, we were not disappointed. The quality and fabric are beautiful and we are delighted with our purchase - they are not cheap, but the old adage "you get what you pay for" is definitely relevant here! I would thoroughly recommend Sofas & Stuff and we will certainly be contacting them again in the future. Thankyou!
Neil, January 2013
customer rating
I couldn't fault the staff in the showroom, Very polite and well spoken and no hard sales pitch - a far better experience than DFS and the other national chains. Arranging delivery was a bit of a pain but that is done through a separate company but if you keep chasing them, you get there in the end. The actual delivery guys were very good though.
Julia, January 2013
customer rating
Great product and service
Really comfy bed, looks fab too...v pleased!
Daniel, January 2013
customer rating
Shopping and sofas and stuff was an absolute pleasure. We went to our local branch in Fittleworth, Sussex and the staff there could not have been more helpful or knowledgeable. There was no sales patter at all, just helpful advice. Nothing was too much trouble... And the coffee was excellent! For someone allergic to salesman this was very important. The price of the furniture may seem expensive, but it really isn't as the quality is excellent... It will last for a very, very long time. The sofa was delivered exactly when they said it would be and we were kept informed throughout. The delivery guys were excellent and found our remote Welsh farmhouse without difficulty. Sorry to wax on, but firms like these are really rare these days. Shopping the way it is supposed to be.
Margaret, January 2013
customer rating
”Full marks to Sofas and Stuff. The sofa bed is gorgeous, comfortable and well made. Used as a bed over Christmas, my guests didn't want to get up!
The delivery guys were great and made light of the 96 stairs getting it up to me and taking two old sofas down. They assembled it and were polite and helpful.
Great company.”
Liz, January 2013
customer rating
WE LOVE THE BED!
”We got a button double sized bed for my 4yo boy in a beautiful mid grey fabric with 7 colourful buttons across. He loves it. I cannot spot any fault with the bed and it has surpassed expectations. The mattress is super comfortable. All made in the UK too.
Sofas & Stuff had excellent communication along the way and pin pointed the delivery time. The installers were very careful in positioning the bed upstairs and took away all packing materials.
10/10”
Ben, January 2013
customer rating
Quality product, great service!
”Sofas & Stuff offered us great sales advise to ensure we got the right sofas & chairs in great matching fabrics. The in store collection of fabrics was so extensive, my wife spent many hours choosing the right fabrics for us, in a comfortable un-pressurised environment.....with the added bonus of endless Nespresso coffee. All in all, a great shopping experience, a wide range of sofas, fantastic fabrics & good coffee. We would recommend to family & friends.”
Jenny, January 2013
customer rating
Very good product, excellent service and delivered on time
We were very impressed with the help we were given on visiting the showroom near Petworth and the efficiency of processing our order. The choice of fabrics is particularly good and delivery, just before Christmas, was on time. Overall extremely satisfied and we will be using Sofas and Stuff again shortly for a new sofa.
Sonia, January 2013
customer rating
We visited the Yorkshire branch of Sofas and Stuff and were warmly welcomed. We were offered refreshments whilst we were there and we were given one to one treatment whilst trying out the sofas. There was a good choice to choose from and the service we got was efficient and professional. Although there was a wait for the sofas to be delivered we were regularly kept informed of when they would arrive. The sofas are great and we really are pleased with our purchases. I would highly recommend Sofas and Stuff to anyone.
Alison, January 2013
customer rating
Sofa So Good!
Very pleased with my sofa and armchair which are exactly what I wanted and arrived well in time for Christmas. Our house was flooded on 23rd December but, as I had decided on a sofa with legs, the water did not damage the furniture and Having its legs in water has not made any difference
Ben, January 2013
customer rating
”I am grateful for the excellent service.
However I am disappointed with the comfort. I went for the upgrade option of an additional £50 for feather cushions. I took this option on a previous sofa and was prepared to pay the price of puffing up the cushions in return for the added comfort.
Yet I sense that despite the factt that I did not compromise on cost, the company have compromised on the quality of the feathers provided. I was told that this is not a common option and belatedly I understand why. For a £3,000 ish sofa I find that there is hardly any give when I sit on the sofa. I would like to think that the sofa can be worn in but I sense and fear that a compromise has been made over the quality and that there will continue to be a rather too firm. The flipside is that there is so little give, the cushions rarely need to be puffed up....”
Barbara, January 2013
customer rating
The whole experience was a very pleasant one, from the moment that I arrived in Harrogate showrooms I felt that nothing was too much trouble, but at the same time I was given space to wonder as I hate to be followed around shops.
Once I had questions they gave me their full attention and steered me through the do's and don'ts of choosing the right sofa and material.
I needed to come back foe a second look before I bought and they kindly opened up on a Sunday. I did buy 2 sofas ( and even gave me a great place to have Sunday lunch)
They were duly delivered around the date promised and again the carriers were very helpful as I had to change the date twice due to the new carpet being laid.
The delivery men were curious and on time.
All in all I would highly recommend this company and I am highly delighted with the whole experience a good 5 out of 5.
Michelle, January 2013
customer rating
We purchased a large Woolsthorpe sofa in Atlantic linen with a Special Pentlow Buttoned Stool. The Sofa was delivered on time and the quality was excellent. We are very happy with the products and will be ordering a further 2 matching sofas in the coming months. The only hiccup we encountered was the incorrect legs were supplied with the sofa, but this was rectified within a week when the correct legs were sent direct from the factory. We visited the showroom in West Sussex prior to our purchase and found the staff very friendly and knowledgeable of their products. We would highly recommend Sofas and Stuff if you are looking for a good looking well-made sofa at a reasonable price.
Kirsty, January 2013
customer rating
Expensive but looks it and is ultimate luxury
Lydia, January 2013
customer rating
We are delighted with our new sofa! Arrived just in time for Christmas and the delivery men were helpful, friendly and polite - and gave us some very useful advice.
Libby, January 2013
customer rating
After a long search for our perfect bed we found a lovely and unique design at Sofas and Stuff - we visited the showroom in London and were really impressed with the fabric selection available and the customer service there.
Our bed arrived in time for Christmas and we are delighted with it.
Thanks!
Vincent and Amanda, January 2013
customer rating
We have just taken delivery of a fabulous sofa and a sofa bed to match from Sofas and Stuff and could not be happier with them. We were at our wits end trying to find a sofa bed and sofa to match that looked good, was comfortable and was the right size. Sofas and Stuff were so welcoming and friendly when we first met with them and followed this up all the way through. They put themselves out to get the sofas to us for Christmas, which was a feat in itself as they were being delivered to a different address in a village too small to take large delivery lorries!! They made alternative arrangements with the nicest delivery drivers possible and even delivered the order ahead of the footstool (to follow in a few weeks) to ensure we had them for Christmas. I have honestly not had such good service along with perfect products for such a long time and would recommend them to everyone and anyone.
Kate, December 2012
customer rating
We were recommended Sofas and Stuff and were very impressed with the whole service when buying our new sofa. We visited the barn at Fittleworth and were able to try out all the sofas with a cup of coffee without feeling rushed. The staff at the barn were really helpful and it was also great to be able to look through all the fabric options. When our sofa was delivered the delivery guys were very friendly and incredibly quick and efficient. We are thrilled with our new sofa and we have already recommended you to our friends, many thanks!
Peter, December 2012
customer rating
We required a slightly different construction for our corner sofa which meant it needed to be custom built. After choosing our desired fabric we were told that it would be tight to get our sofa before Christmas because of the extra work needed to make the sofa right for the space it was intended for. With no prompting from us we did get it before Christmas which we were extremely pleased about. The customer service we have received has been excellent and we are delighted with our sofa. We would definitely recommend to others in the future. Thank you, Sofas & Stuff!
Carmel, December 2012
customer rating
Gorgeous sofa and an all-round pleasurable buying experience. Went to the lovely barn showroom in Sussex and were given superb friendly professional help by the staff who had a great interior designer's colour sense. We chose a fabric outside of the 'house' selection at no extra cost and were helped to choose completely different fabrics for the scatter cushions. So the sofa feels bespoke and is fabulously well-built and soft and comfy. We ordered late Nov and they managed to deliver before Christmas. Fab!
Lazycow1, December 2012
customer rating
Good service, wide range of fabrics and choices.
Dawn, December 2012
customer rating
An fantastic sofa with service to match.
The sofa was all that we'd hoped it to be. It fits in the room as if it was made to measure. The service by staff and delivery were amazing , thank you so much.
Natalie, December 2012
From the moment we set foot in the amazing barn full of beautiful sofas we knew this was going to be the place we would find what we were looking for. All the staff were lovely. It was Mandy whom dealt with our order she was in particular charming attentive and extremely knowledgeable she went above and beyond to source what we were after. The sofas arrive after only 6 weeks and were even more stunning than i imagined. we are over the moon with them. The quality and the service cannot be compared to this company.............simply amazing.
Denise, December 2012
customer rating
Great choice, great service!
Love our new sofa - good quality. Excellent, genuine customer care. Even the delivery men were friendly - they took care and time to bring in and position the sofa, remove the packaging.
MEFPenrith, December 2012
customer rating
Sofas and Stuff have made an excellent job of providing a plain sofa plus one chair in sofa colour with contrasting caravan stripe cushions all very comfortable. We had been looking for over a year for a new sofa and most were just not what we had in mind. Whilst looking on the net I came across Sofas and Stuff and realised we could select a shape and have them covered in a fabric of our liking. We called at the show room near Ripley and you could say the rest is history, predicted time scale from order to delivery good. I like someone else has written would have liked any left over fabric sending with the suite as I am handy with a sewing machine.
Delivery men were fine and careful but I had to chase the company for a time and date as S&S had advised me the order was with the carrier and still no contact after a couple of days. We did like that the delivery company gave a two hour time slot. Stain Guard info and box missing so yet another Email. All was resolved quickly.
Philippa, December 2012
customer rating
Very helpful staff, slightly expensive but good quality stock.
I had great advice on the phone and the free samples of fabric were sent very promptly. There was some hassle when I arranged the delivery but the men arrived within the 2 hour time slot and were very polite and efficient.
I would recommend Sofas and Stuff but I do think their prices are quite high.
!
Carol, December 2012
customer rating
A pleasure visiting Sofas and stuff in Fittleworth west sussex - a problem free experience - after six months of searching for sofas for our new home we found just what we wanted. The choice of fabrics was amazing.
Good news travels fast. well done!
M Johns, December 2012
customer rating
Just received our two new sofas -love love them! Great service in Parsons Green showroom, kept informed all along of delivery times, delivered on the exact day in the 2 hour slot. Would definitely recommend this Company. Merry Christmas
Karen, December 2012
customer rating
Great service, great sofas
Much better than those stores that advertise on TV. Much more choice and helpful staff, would definitely buy from them again.
Richard, December 2013
customer rating
Yes sofas are fine and your delivery guys were on time, fast, careful and all went well.Thank you.Rated 5 out of 5.
Bubbles, December 2012
Very happy with the sofabed but not had a chance to use it yet. Staff at Fittleworth very helpful on our 2 visits and thought the set up there was lovely and very conducive to buying! Everything has worked like clockwork - all very efficient from being kept informed about progress to the delivery in the time slot given and lads very cheerful and willing. Would certainly recommend your company to anyone. Not sure how I heard about you - most likely from a magazine ? Red belonging to my daughter-in-law!
Dawnd, December 2012
customer rating
Wow what a beautiful sofa!! It was just perfect for our room and looked like it was made to fit. The service was second to none from ordering to delivery. We will definitely be back for more.
Shesalwaysright, December 2012
customer rating
The staff in the shop were very helpful and we were confident enough in what we had seen to order our sofa and chair on the first visit. The furniture was delivered on time, despite being in the run up to Christmas, and it was well wrapped in blankets and other packing to avoid damage. We are very pleased with the fabric, style and quality of the sofa and chair and could not have been happier with the service we have received.
DecorDiva, December 2012
customer rating
Superb product found on the web has lived up to expectations. A visit to the Hungerford barn confirmed my impressions and the knowledgeable and charming saleswoman made intelligent comments on our queries which resulted in making better choices about style, size and fabrics. Later additions to the order were made accurately and arrived perfect in every detail. I appreciated being kept up-to-date on progress. I have been purchasing a variety items for a new house and the customer service I received from Sofas and Stuff is head and shoulders above most of the companies with which I have been dealing. Reliable delivery information
and careful and friendly deliverymen completed a class act.
Tina, December 2012
customer rating
We ordered our bed after seeing it advertised in a home magazine. It took nearly 2 months to receive it, but we are very happy with it so was worth the wait.
No problems with the delivery service, bed was assembled and looks lovely!
Karen and Mike, December 2012
customer rating
Saw an advert and thought a showroom would be miles away (we live in the country in Sussex) but were pleased to find it was not far from us in an amazing converted barn, loads of sofas on display and loads of fabric samples to choose from. Spent ages making a decision but never once felt rushed. The sales team were helpful and informative. It was quite a long wait before the sofas were delivered but well worth knowing our sofas were made especially for us and not just picked from some big company warehouse that always has a sale on that "must end" .............you know who I mean!!
Also the delivery guys were punctual and took their shoes off (new carpet!) Would highly recommend Sofas and Stuff and would use again.
Sara, December 2012
customer rating
We visited the showroom near Tunbridge Wells twice before deciding upon our sofa - and the fabric and size we wanted it in. The staff were very helpful - and didn't mind our 3 noisy kids in the showroom whilst we made our choices! We are delighted with our sofa, it's really comfortable and looks great in our sitting room. We waited about 8 or 9 weeks for it to be made and delivered, but it was worth waiting for.
Shopperfreak, December 2012
customer rating
I bought this cool curtain and sofas for my drawing room and it has sure livened up the room. The store has a very impressive collection of home decor items.
Susie, December 2012
customer rating
We were originally planning to order our new sofa through another bespoke company that we'd ordered from about 8 years ago. But boy, had their prices gone up! And they really had a "could care less" attitude about us wanting to place another order with them -- even though 8 years ago when we were decorating our new house we bought 3 sofas and two large armchairs from them!
I saw a promotion for Sofas & Stuff in the Times and took a look at their website. I didn't find exactly the style and shape we wanted, but thought it was worth going to the showroom. Initially, I felt the showroom (Parsons Green) was more warehouse-looking than I expected. But the sales staff were inviting, and ended up spending lots of time with us. The sales woman found a picture of the type of sofa we were after, which wasn't on their website. There was also a sample of it in the showroom, so that certainly made the difference--to actually sit in it! We were also pleased to be told that we could order it in a larger size.
We found the quality of fibre seat cushions and feather-filled back cushions to be of the same quality as the other company, for almost half the cost. The sales woman then spent hours with us going through fabric sample books and was very patient, as we had quite a picky idea of what exactly we were after. Samples were ordered, as she insisted we really need to see the fabric at home in daylight.
We are very happy with our new sofa. We received an email about when to expect delivery, and the only negative I can report is I had to phone the delivery company as I had not heard from them by the date specified on the email. They then told me they'd be delivering 3 days later, and that I could not choose any other date or it would be weeks before we'd see the sofa. This was most annoying as I then had to cancel everything I had set for that day. I was given a 2-hour window the day before, and a phone call 20 minutes before the men arrived. The delivery men also moved my old sofa into our garage.
Jennifer W, December 2012
customer rating
Dear Sofas & Stuff,
Thankyou so much for our beautiful sofa, we are absolutely delighted with it and will be in touch soon to order a chair to match. Excellent service all round!
Caroline, December 2012
customer rating
Excellent all round. We visited the Ripley Barn and the staff there could not have been more helpful. A welcoming cup of coffee after the long drive and then endless patience with our questions and request for extra swatches. I liked the fact that we came and looked, went home, and then decided to buy - all with no pressure. I also like the fact that we could choose exactly what we wanted, colour size and style. We have now taken delivery and they are wonderful! I would recommend Sofas and Stuff to anyone.
Shelley, December 2012
customer rating
Great sofa
Great sofa, really comfy, friendly delivery staff who unpacked and assembled it. Perfect!
Chloe, December 2012
customer rating
We have now purchased one sofa and one sofa-bed from Sofa's and stuff and we love them both.
They're really well put together and very comfortable. The cushions don't slide forward like they did on our previous sofa.
The supports for the sofa bed are really strong so it's really robust when folded out.
They have a clever trick to make the sofa-beds more comfortable when used as a sofa (which it is
most of the time). Would highly recommend these guys.
Clive, December 2012
customer rating
Quality, Service and Value for money
We can upon Sofas and Stuff through a magazine. We had not heard of them before, but on finding their location, was like uncovering a well-kept secret.
If this sounds too good to be true, well, they exceeded our expectations.
The staff are charming and really knowledgeable and our lovely sofa-bed looks magnificent and is also very comfortable.
Tasha, December 2012
Fantastic service from start to finish
We spent over an hour in the showroom, trying out almost every sofa. The staff were patient and only too happy to help. We were told our sofas would take around 10 weeks to be made and delivered, but it was just over 8 weeks in the end. The delivery guys had their job down to a fine art, skilfully navigating the irregular angles of our hallway and asking if they could take down a picture from the wall so they didn't knock it. And finally, our sofas look great and are super comfortable. Would definitely recommend.
Jennifer, December 2012
customer rating
We found Sofas & Stuff on the internet, then decided to visit the Fittleworth showroom after receiving some free fabric samples. The ladies were very helpful without the sales push. We decided to order a 3 seater sofa a few months later. It was ready faster than expected, I think in 4 weeks. The delivery guys were great as we were unsure whether the sofa would fit through our flat's front door... not a problem for the experts. The sofa is lovely, perfect colour and comfortable. Highly recommended.
Rutherford, December 2012
customer rating
I loved everything about Sofas and Stuff - their Sussex showroom is delicious and I wanted one of nearly everything!. Staff very helpful and knowledgeable and my sofa and chair were delivered within the time promised and are gorgeous as well as being of
a very high quality. The best sofa
company I have used.
Katherine, December 2012
customer rating
Ordered the sofa by phone after seeing it on-line and after receiving fabric samples (very promptly). Delivery was excellent, we were give a 2 hour time gap 2 days before the delivery day and then the driver rang when he was 20 mins away. Sofa unpacked and positioned and we are very pleased with it. The lady on the phone when we ordered was very helpful, the only issue I would say is that we couldn't see the arm covers to order on the website which is why we ended up phoing up to order.
Would definitley recommend to friends a family and would order again ourselves.
David, December 2012
customer rating
Yesterday we took delivery of a beautiful sofa from Sofas & Stuff. It's always tricky to think how it will all turn out when its made for you from scratch, but we'd been to the Harrogate showroom and got a sterling service there. The website is superb but we decided to pop up to Harrogate for the day and to see the craftsmanship first hand really puts your mind at rest.
Delivery was perfectly on time and the deliverymen friendly and skilled at getting what is a huge sofa into a tight doorway. They took all the wrapping with them and made sure I was happy before they left, setting it perfectly in the room all plumped up and ready to sit on.
One problem: one of the legs came out of the wrapping with a small chip out of it. I've been told a new one is on its way and will be here within 3 weeks. That's fine by me.
Polite and classy, they are a great company to shop with. Blimey, this is a comfy sofa. Worth every penny, and that's not to say it's expensive, because you can spend an awful lot of money on tat in bigger stores.
Excellent.
Loretta, December 2012
customer rating
An excellent product, well made and mostly all in the UK. Right from the choosing of the bed in the shop i had a friendly and personal service. I had a choice of beautiful fabrics and opted for a turquoise plush velvet. The bed is a real design piece but it also is the most comfortable bed I have ever slept in. My last bed was from And So to Bed so this is a favourable comparison. The delivery of the bed was convenient. No waiting in all day just a window of 3 hours. The men who built the bed worked quickly and efficiently. A cup of tea and biscuit at the end. It only took them 30 minutes. I would go to this shop for sofas and chairs also in future. A real quality company that has a personal touch. The price was fair for such a quality item.
Antonia, December 2012
customer rating
Love Love Love my new sofa! The dimensions are what they said on the tin, the colour is perfect, and the customer service was flawless. Thank you!
Karen, December 2012
customer rating
I was delighted to find a Sofas & Stuff shop near Hungerford that had a good selection of furniture and fabrics to test out. Despite the wide range of fabrics, I had a Colefax & Fowler fabric in mind and the ladies were more than happy to arrange my chosen chair in this. The chair arrived quickly and we are very pleased with it - very comfy and stylish. My only suggestion to improve the customer experience would be to send me any of my fabric that was left over.
Joy, November 2012
customer rating
Chose our new sofa from the barn at Chilton Foliat and spent a considerable time choosing the material in a very relaxed atmosphere with excellent help from the ladies there. Received swatches within a couple of days and some extra material to have an old poufee recovered to match. The sofa was ready within 5 weeks. My only criticism was that because we could not accept the sofa on the day offered because of a hospital apointment we had to wait a further 3 weeks for delivery until they were in our area again. Sofa is lovely and delivery men were excellent and courteous and took away all packaging.
Zoe, November 2012
customer rating
I am very happy with my beautiful new bed. The service from point of purchase to delivery has been excellent.
Natasha, November 2012
customer rating
There was a good range of sofa styles in a well presented show room. Everyone we met was helpful and patient as we tried to find a corner sofa that would fit into our house which has severely restricted access. When we finally made our decision we were given plenty of help with our choice of fabric. All our queries were dealt with quickly and clearly and we when it came to delivery there were no hitches. We have had plenty of complements on the sofa we bought and we would be happy to recommend Sofa and Stuff to others of our friends
Sally, November 2012
We found Sofas & Stuff on the internet and decided to give it a try after we saw some good reviews. We went to the Fulham showroom. It was easy to find and there was parking. There were also quite a lot of sofas, chairs and beds in there and a lot of fabric books. The chap in there was very helpful indeed and we chose one of their two seater sofas. We are very happy with it - really comfortable and made from good fabric. The covers are removable, so we can wash them easily, but it still looks neat and tidy. My only complaint is that the sofa was a few weeks late and the customer service was not as helpful as it could have been, but maybe we caught them on a bad day... Overall would recommend.
Gordon, November 2012
customer rating
Our experience with Sofas and Stuff has been first class from start to finish and we love our sofas! Nikki in the showroom in Tunbridge Wells was extremely knowledgeable and helpful, the ordering process was simple and the delivery arrived on the day promised and, although just 15 minutes outside the allotted time, the driver had phoned well in advance to warn us. We thoroughly recommend Sofas & Stuff
Alison, November 2012
customer rating
After trawling stores and the internet for months on end, I was starting to lose faith in ever finding my "dream" sofas. Then, quite by chance, I stumbled upon your website. You know when you are onto something when you suddenly perk up and take notice. The website is clear, informative and very user friendly with some quirky touches. I had a browse and felt quite excited when I found the style I wanted in the right size , plus they had the exact colour fabric I was looking for. There is such a great selection to suit all tatses. Long story short, we took a ride out to our nearest barn which was in North Yorkshire. We were warmly welcomed by people who appeared genuinely interested in what we wanted. Very knowledgeable on the products, no pressure selling and also make lovely coffee ! Smooth, hassle-free ordering, delivered on time, friendly and polite delivery guys. Most importantly, the sofas are beautiful, I love them, couldn't be happier with the look or the quality. Top notch. Well done !
Rachel, November 2012
customer rating
Beautiful sofas, competitively priced, lovely showroom
We visited the barn in Fittleworth, West Sussex. Fabulous selection of sofas, helpful but unobtrusive sales people. They gave great advice. I ended up ordering an armchair I didn't even know I wanted as it was so comfortable. We were really impressed with the value too. We waited just over six weeks for delivery, as advised. The delivery people were polite and efficient, even when they had to remove the doorframe to get our new armchair in. We absolutely adore our new furniture.
Emma, November 2012
customer rating
Beautiful sofas, competitively priced, lovely showroom
We visited the barn in Fittleworth, West Sussex. Fabulous selection of sofas, helpful but unobtrusive sales people. They gave great advice. I ended up ordering an armchair I didn't even know I wanted as it was so comfortable. We were really impressed with the value too. We waited just over six weeks for delivery, as advised. The delivery people were polite and efficient, even when they had to remove the doorframe to get our new armchair in. We absolutely adore our new furniture.
Tasha, November 2012
customer rating
We absolutely love our new sofas. They are so comfortable we keep falling asleep on them. Our whole Sofas & Stuff experience has been flawless. We visited the barn, spent over an hour trying out every sofa and asking lots of questions while you were only too happy to help. Delivery was ten days earlier than we'd expected which was great and the delivery guys took great care getting our sofas around our awkward-angled hallway. Five stars without a doubt. Thank you.
Virginia, November 2012
customer rating
I really like the sofa I bought from Sofas and Stuff, but it's really the customer service that has impressed me. They have been extremely helpful from beginning to end and kept me informed at all stages - a great experience. Thank you.
Luella, November 2012
customer rating
Great Sofas
Chris and Libby, November 2012
customer rating
"We ADORE our sofa! Positively glowing comments have included the words 'exquisite' and 'beautiful' and 'divinely comfortable'. Our visit to your Eridge showroom, near Tunbridge Wells, was an enjoyable experience with help but no hassle and plenty of time to choose a spectacular fabric. Delivery was trouble-free and we have nothing but praise for the service provided by all at Sofas & Stuff."
Sarah, November 2012
customer rating
"We visited the showroom in Eridge in Sept, and were impressed with the range of sofa styles and the fabrics available. Ali was very helpful - we changed our minds about fabric after a couple of days and had to return to amend the order - but it was no problem at all. Our large Woolsthorpe sofa arrived a couple of weeks ago on schedule. It is elegant and very comfortable, and looks a lot more expensive than it was. I can recommend the house Humber fabric. It has a soft, velvety feel and a slight sheen. I am very pleased with our purchase. Thankyou Sofas and Stuff"
Natalie, November 2012
customer rating
I just want to say that we had incredible service from Sofasandstuff. It was delivered on time and is beautiful!!! The staff on the phone, in the shop and on delivery were all excellent. Will definitely use you again if I ever need another sofa/chair etc.
Thank you.
Kerry, November 2012
customer rating
We had our new clavering sofa delivered last week and I absolutely adore it! Sofa's and stuff in tunbridge wells were fantastic, really helpful and great customer service. I had an enquiry about delivery and they got back to me so quickly and on top of that my sofa was delivered much earlier than I expected. The delivery men were very professional, you could tell that they do a lot of sofa manoeuvring, they made it look so easy. If you're looking for a new sofa that has that little something extra, then I would highly recommend Sofa's and stuff.
Jill, November 2012
customer rating
Simply SMART
Staff very helpful and courteous. Nothing too much trouble no matter how many times one called them. Good section and showroom well set out.
Julian, November 2012
customer rating
Service in the shop was exceptionally good, friendly, helpful and knowledgable staff who were not overbearing. The range of styles, sized and fabrics, and the flexibility and choice were amazing. It took around 2 months to deliver the sofa and chair we ordered but it was well worth the wait as they are beautiful and the quality is very high, so much so that we have ordered another identical chair. At £49 the delivery charge seems very high, on the other hand the goods were very well wrapped in protective coverings and the delivery men did all the unwrapping and took away all the waste, as well as attaching the legs to the sofa and chair. They also arranged a 2 hour delivery slot and phoned 45 mins before arrival.
Taranjit, November 2012
customer rating
I ordered a large dunwich sofa and what a fab sofa it is! This was all ordered onine so I never even got a chance to physically see the sofa. I went with my gut instinct and my gut instinct was indeed correct! Comfortable, modern, chic and made to a very high standard. The fabric is lush. Very efficient service. I ordered a couple of fabric samples which i received within a couple of days! Also delivered earlier than expected. Would highly reccommend sofas and stuff to you all. I now have my eye on one of their beds!!!
Allison, November 2012
customer rating
Great showrooms, giving the opportunity to "try before you buy". We went there with a sofa in mind, and left having bought something completely different! The delivery did seem to take an age though, coinciding with the factory's annual holiday shutdown, and the fabric being out of stock. However, we're very pleased with our sofa. It's well made and is of excellent quality. Great value.
Lisa, November 2012
I bought a Kentwell sofa and Alwinton armchair from you earlier this summer which we were absolutely delighted with, and needed some cushion inspiration for the finishing touches. We wanted a seaside theme – but something classy not twee. Claire at Harrogate clearly knows her fabrics and pointed us in the right direction in our search for a coastal theme – something classy, and not too twee. We are delighted with the results – and again really impressed with the complete end-to-end customer service you provide.
Anna, November 2012
customer rating
When it comes to furniture you really need some tradition and experts to design it, I am positive that this is the right company if you share my opinion!
Franca, November 2012
customer rating
Dear Claire Sutcliffe & Team
Just a little note to say thank you!
Yesterday we received with great delight our sofa. Very beautiful and very comfortable.
The two gentlemen who delivered the furniture took care of all the aspects of the delivery and were most helpful and courteous.
We are please with everything and (apologies if I was a bit annoyed for the delay) it was one of those things that nobody could avoid..
Thank you again
Sally, November 2012
customer rating
I conducted the whole sale by phone and internet as I couldn't get to the shop - great customer service from the lady advising me on best fabric for my lifestyle to the gents delivering, and I'm chuffed to bits with the sofa which is obviously great quality, smart looking and super comfy for a great price. A substantial upgrade from the old DFS! I will be recommending to friends and family, and I'm saving for a matching armchair!
Tracey, November 2012
customer rating
We received our lovely corner sofa right on time and in a very short order period as we were only in UK for a short time and could only give 5 weeks notice to have it made and delivered.
The sofa is wonderful and we chose it after visiting the barn in Fittleworth. The staff were great and we bought a ready-made lockton sofa which we fell in love with whilst looking for a suitable sofa for our living room.
The delivery men were polite, extremely efficient and careful about walking in the house with their muddy boots.
We would recommend the company 100%, the finish on the sofa is lovely and everyone has commented how beautiful it looks and you cannot find a sofa like this on one of those commercial sofa sites - plus they have a very long delivery time, even though they advertise sofas ready within 3 weeks. Their prices always seem cheaper when you first look at the sites, but they are usually poor quality, high prices and have terrible customer services.
Thank you for all your help and now we have a lovely sofa in our cottage.
Laura, November 2012
customer rating
Forgive me, I am an old dinosaur when it comes to IT so would prefer to give you my feedback on your quality of product and service via this email. Our recent chair delivery was a bespoke order and the outcome is a fabulous chair that is receiving many compliments – thank you! It both looks fantastic and more importantly is the most comfortable chair in the house so we are all fighting to use it.
Last year we purchased a sofa from yourselves which continues to please us all, gets lots of use and still manages to look great. I cannot rave more highly about your company, its products and the service you provide. The person that has impressed me most is Nadia at your Fulham showroom, she has been helpful, efficient and a delight to deal with.
Congratulations and good luck in these challenging times.
Julia, November 2012
customer rating
Really thrilled with our gorgeous new sofa. Spotted the showroom on a failed trip into Tunbridge Wells to try to find a sofa we both liked!! The showroom was shut as it was a Sunday but the staff very kindly arranged to open especially for us on a subsequent Sunday as we were struggling to find a free Saturday. Service was ideal - not at all pushy - we were able to choose our sofa and fabric in a very relaxed environment.
Delivery guys were extremely nice and professional.
Sofa itself is so comfy, looks beautiful and appears to be very well made. It was an expensive purchase for us, but worth it - and price was on a par or perhaps a little cheaper than other sofas we had seen but which came no where close for quality of design/ range of fabrics.
Only one criticism is that there was no option to have it scotch guarded.
Kirsty, October 2012
customer rating
Look more expensive than they are.
They look beautiful and fit our room perfectly. It is a bit early to comment on wear and tear but we are delighted
Ann, October 2012
customer rating
We had recently moved and decided to treat ourselves to a new set of sofas and chairs. I wanted to find a company that sold British made sofas and that was reasonably local to our new home. We went to the Tunbridge Wells branch which has a really good selection of sofas and chairs on show and a veritable treasure trove of materials. We met Nikki, who was so helpful and skilled. I had a vague idea of what I wanted and Nikki helped me develop those into a beautiful selection of sofas and chairs. Nikki has a great deal of experience in textiles, patterns and colours and, with her expert eye, gave me the confidence to chose a variety of patterns which go together so well. If you need inspiration there is a really useful ideas book with pictures, colour combinations and materials to browse.
Nikki and her colleagues were very helpful, whether in person or over the telephone, and provided good old fashioned service, which is so rare these days. The delivery men were polite, prompt and tidied up after themselves. They managed to get a very large sofa up two flights of very narrow staircases without damaging the sofa or the wallpaper!
Since I've had the new furniture in place I have had loads of compliments on the comfort, style and material used. We are delighted with our sofas and chairs and would definitely recommend Sofas and Stuff.
Eileen, October 2012
customer rating
Both sofas feel at home already
Excellent service from start to finish. Hungerford show room staff knew what they were talking about, choice was wide, quality of finshed product as promised and delivery service efficient. Levels of communication were excellent throughout.
Thanks
Heather, October 2012
customer rating
We are now in receipt of our wonderful Haresfield Sofa in Sole Linen. It looks simply beautiful. Thank you for the excellent service we received from the knowledgeable team at Leverton. The shop opened especially for us on a Sunday, in order for us to place our order. We lost count of how many sofas we tested before visiting Sofa and Stuff, however, as soon as we saw and sat in the Haresfield, we knew it was spot on. The style is traditional, yet has a modern feel too and we feel it will stand the test of time. It’s very rare these days that you can find sofa’s that are comfortable, stylish but most of all are made to a high standard and yet are still affordable. Thanks again for all your assistance and excellent customer service from placing the order to delivery. You definitely deserve at 5 rating.
Sarah, October 2012
customer rating
Lovely sofa, happy with delivery and purchase process
Eileen and Graham, October 2012
customer rating
Hi, All aspects of our dealings with Sofas and Stuff have been most satisfactory. From the initial contact made during visit to Hungerford showroom to delivery service it has been a pleasure to deal with your company. As for our two sofas , we again have been delighted with their quality and levels of comfort. We would expect them to both be very happy in their new home.
The delivery team were also most efficient and professional in their dealings with us.
Many thanks
Frances, October 2012
customer rating
Read about Sofas and Stuff in a magazine and saw the sofa we liked the look of. We were checking out all sorts of sites but like the look and feel of the website and the fact that the products were all British made. After taking a very long drive out to the Tunbridge Wells branch, all our thoughts were confirmed. The lovely Lady who ran the barn was so friendly and more than helpful with time, energy and advice, without being at all pushy. Just interested and keen to help us find a solution. She gave us a good quote, didn't look down on us when we talked of a limited budget but rather helped us get what we want within our limited budget. The next few days saw a myriad of samples arrive through the post. We took a long time to order as we had just moved and life was hectic and when we did, even the fact that the factory closed for two weeks for summer was not a problem. It was worth the wait. The sofa was delivered without any fuss or sucking of teeth by some really helpful guys and our sofa is now firmly ensconced, part of the family, looks and feels wonderful.
We are so very happy with it and with dealing with Sofas & Stuff.
I can't rate this company high enough and feel more people should know about them, so do trust the good reviews and buy your sofa from them.
I put my priceometer at average because they are not a budget, cheap company but not a snooty over priced company either. I think their prices are competitive and yes, if expensive for some, well you get what you pay for and the expense is really worth it.
So average means, I find their prices sit well in the marketplace.
Rob, October 2012
customer rating
We are very happy with our purchase from sofas and stuff. It is extremely comfy and exactly what we wanted. We needed quite an unusual set up to fit the corner sofa in our small living room but the staff at Hungerford were really helpful when we were trying to figure out what we needed and what colours etc to go for. There was a slight delay on our order due to an issue with our chosen fabric but sofas and stuff kept us well informed and even gave us a small refund by way of apology. More expensive than we had originally planned for our sofa, but well worth it for the comfort we are now living in! Highly recommended.
Amie, October 2012
customer rating
We are very happy with our Lindisfarne sofa, although our 5 month old daughter is keeping us busy so we haven't had the chance to sit on it as much as we would like. We visited the Parsons Green store and tried the Alwinton which we were told is the same as the Lindisfarne apart from the aesthetic appearance of the back cushions. The staff were very helpful once we sought out their assistance and explained the rather confusing system of fabric samples (the names online are different to the ones they had in store). We ordered our sofa online since it is an Internet offer sofa and the customer service team on the phone were helpful and polite. We had to reschedule our delivery on the Friday before it was due on the Monday. It was a little frustrating playing piggy in the middle between the delivery company and sofas and stuff staff but perhaps if I had pushed harder sofas and stuff would have dealt with the delivery company on my behalf from the outset. There is a £75 charge (in addition to the £50 standard charge) to rearrange delivery if, like us, you have work commitments which make working at home impossible at the last minute.
David, October 2012
customer rating
Stumbled across their website having searched for ages for a decent hard wearing sofa.
I ordered it in September and it was confirmed for delivery 1 week ahead of schedule - unbelievable :)
Sofa looks fantastic and is a delight to sit on. £2K well spent in my book.
Laura, October 2012
customer rating
Delivery was fantastic –
I visited the barn in Fittleworth...
Not the first sofa I’ve bought from you and not the last
Sara, October 2012
customer rating
Great service, fair pricing and amazing products
Paul, October 2012
customer rating
Sofa's and Stuff provide a truly excellent service. We saw the sofa that we wanted online and visited the barn near Hungerford to see it. The staff there were incredibly helpful and knowledgable. With their expert advice we were convinced to make an order and have had no regrets.
Our sofa arrived last week (delivered by good humoured and helpful delivery men) and we are delighted with it. Along the way, Sofas and Stuff kept us fully informed and provided an excellent service - customer service of a standard that I thought no longer existed. Thank you!
Best regards,
Paul
Christine, October 2012
customer rating
We saw the style we liked in John Lewis but the squish looking sofa was uncomfortable with too deep a seat and sloped back. I found a similar style (Alwinton) on the Sofas and Stuff and the seat depth was slightly less so we headed off to Hungerford. There were plenty of display models so we could try the even narrower seat depth (we decided against this) and we could see a wide range of fabric on other models. After helpful advice we ordered two large Alwinton sofas. They arrived yesterday during the 2 hour window we were promised.
The experience at the showroom led me to recommend Sofas and Stuff to my elderly parents who are downsizing and find shopping on the modern high street a trial. They do not have internet access but I printed off the page with the selection of small sofas and showed them my fabric samples. They recently visited the Harrogate showroom and ordered a Petworth snuggler and I hope they are as pleased as we are when their order arrives.
Rosemary, October 2012
customer rating
Thank you. I am very pleased with my sofa, the delivery men were excellent and iwthin their time slot and Martin in your Parsons Green Showroom was very knowledeable and helpful.
Belinda, October 2012
customer rating
I love my Kentwell sofa. Swift delivery from 2 very helpful delivery men who took away my old sofa.
Wold definitely buy from here again
Ben, October 2012
customer rating
Excellent sofa - really pleased with it so far - delivered as per instructions. The show room in Harrogate is fantastic and the team there really knowledgeable - a pleasure to shop there!!
Can't fault it!
Bean, October 2012
customer rating
Got there in the end...
We now have a sofa that we wanted. The staff were helpful and knowledgable, but not given the autonomy to "sell" - too many guidelines and "I'll have to speak to the manager and come back to you" comments.
Are they good quality? - yes.
Is it a good service? - yes.
Do you feel you are paying a premium for it? - yes.
Was it hard work to get the sofa we wanted - yes.
Which considering they are found out of town and their USP is they are better value because of it questions their proposition.
Overall I would recommend them, just a couple of small niggles that could / should have been overcome very early on due to "following process" took the shine off it.
Susie, October 2012
customer rating
London style showroom without having to travel from West Sussex.
Great selection of furniture without having to go to London, shorter lead times than some other companies, friendly service, great coffee in the showroom, really helpful, patient and knowledgeable team. Very 'can do' refreshing approach.
Thanks for our sofa, we will be back to buy more. Also like the recommend a friend discount too, it's not often that you get something back.
Colin, October 2012
customer rating
We saw an advertisement for Sofas & Stuff in The Lady magazine and thought we'd like to see their products as we were at the time actively looking for replacement lounge seating. Our nearest Sofas & Stuff showroom was in Laverton (Hungerford) which was quite a distance to travel but in the end well worth the effort. On our first visit to the showroom we were delighted with the choice and there and then chose a shop floor 3 seater Kentwell sofa. We also ordered a two seater Kentwell which would be made and delivered in due course. On a further visit we ordered a sofa bed. In all we made three visits to the showroom because having been generously given swatches we needed to make sure the colours were right for our setting. On our visits we had, on separate occasions, met all three of the staff, Mary, Belinda and Philippa, all of whom were totally professional, very patient and brimming with product knowledge. The delivery of the shop floor sofa was undertaken by Barry, a company local to Hungerford and he was absolutely first class, arriving on time and setting up the sofa legs and placing it in the lounge.
The two seater Kentwell sofa was delivered by two guys from London, again first class service with nothing too much trouble. The sofa bed was delivered from Exeter and once again very efficient and nothing too much trouble. We are very pleased with all three products and would highly recommend Sofas & Stuff.
Patrick, October 2012
customer rating
Better than DFS but a way to go
Excellent good quality product very pleased indeed, poor delivery times though we had to wait 10 weeks having been quoted 6-8, I do not know of any other businesses that shut down for a summer holiday?!
Barry, October 2012
customer rating
The sofa and stuff team.
We visited the showroom at Fittleworth and received excellent and helpful advice all done in a very friendly way. As result have got a sofa which is perfect for my needs.
The delivery was timely and the delivery guys friendly and helpful.
Marks of 5 out of 5!
Please use this as you wish
Barry Budibent
Joanne, October 2012
customer rating
Sofas and Stuff proved to be really helpful and extremely competant and pleasant to deal with. The guys who delivered our sofa were fantastic - and we're also really pleased with our sofa! - lovely quality and a good price.
Catherine, October 2012
customer rating
Love the bed!
Looks good, feels good and gives a good night's sleep. What more good one want in a bed?
Sue, October 2012
customer rating
Just taken delivery of two lovely new sofas after a ten week wait !!!!!!! Should have been six to eight weeks but it was over the summer hol period so.............. Anyway, delighted with them and the service from all involved has been great. Would have no hesitation recommending Sofas and Stuff and in fact have already done so. Altogether a very positive experience.
Isabelle, September 2012
customer rating
I'm a fussy shopper, I know that, but felt thoroughly disheartened at ever finding a sofa that I liked, to fit in the very precise, small space that I had available.
I accidentally came across the Sofas and Stuff website and was delighted to find they had a showroom in Hungerford. What a wonderful experience! Was almost like a day out - beautiful barn in a lovely countryside location. Incredibly helpful staff who really knew their products, knew instantly what would fit, and spent time with me to find the correct fabric. And then they sent me away without placing an order - to put newspaper templates on the floor of my living room to give me the confidence that it would fit, and it would be right!
I went back the following weekend and placed the order, and was slightly upset that I would have to wait over 6 weeks to receive my lovely new sofa.... only I didn't. Less than 5 weeks passed and I received a phone call to arrange delivery.
The delivery guys were an hour early, which wasn't a problem, as I had to be home anyway. The were friendly and careful, and put the sofa exactly where I wanted it.
If only all shopping experiences were like this!!
Barbara, September 2012
customer rating
My lovely Clavering sofa was delivered the other day 2 weeks earlier than initially expected. I am delighted with it - so comfortable that I immediately fell asleep on it for 2 hours! The delivery men were great , especially as they had to traipse round the back of our house in the pouring rain to fit it through the door.
The buying experience at Bishop Thornton was also very good. Welcoming staff who were not pushy, just informative and patient. Very much a 5 star experience.
Debs, September 2012
customer rating
Over all, I am very pleased with my experience with sofas and stuff. The sales process was excellent as Martyn was very friendly both over email and in person at the show room. He answered all of my questions and provided me with several quotes to help me make up my mind about which material to go for and was patient and not at all pushy. The only slight pain point was the delivery which arrived later than expected, although it was on the expected day. As it was out of office hours, we couldn't contact anyone to find out what was going on with it, but the delivery guys did call us in the end to let us know they were running late and when they did arrive, they were very friendly - they set it all up for us and took away the packaging, which was great. Now it's arrived, we really love our new sofa and footstool - its extremely comfortable and well-made and feels like it’s built to last. I would recommend that you think about placing your order in good time, as it did take about 10 or 11 weeks for our sofa to be made up, although we did have some special requirement.
Jane, September 2012
customer rating
Great customer service and attention to detail!
Many thanks for a great service from beginning to end. I enjoyed discussing the options for choice of sofa and chair and especially looking at matching and working with fabrics.
The advice given was informative and provided in a professional
non biased manner.
Hospitality great, thanks for the many cups of builders tea!!
Susannah, September 2012
customer rating
We are thrilled with our new sofa. The staff at Fittleworth were helpful and endlessly patient while we played with every permutation of fabrics.
Delivery date was exactly as planned. The delivery staff arrived just ahead of the 2 hour slot and were very efficient.
We are waiting on one cushion as the fabric wasn't available, but have been kept informed of it's progress.
Gillian, August 2012
customer rating
Having taken delivery of my Ashdown sofa and Wadenhoe chairs a couple of weeks ago, I thought I would contact you to let you know how pleased I am. The modification that was made to the sofa to allow four feet with wheels seems to have worked a treat and the sofa is now easily mobile and wonderfully comfortable - thank you for suggesting that and making all the necessary enquiries to get that particular ball rolling. The chairs are also very comfortable and the 'house'
berry fabric looks great in my room. All in all, a very satisfied customer.
Douglas, September 2012
customer rating
Compfy furniture.
Michele, August 2012
customer rating
"After much deliberation I ordered the Haresfield sofa in Lundy Linen. As I live in the midlands (weirdly not far from your factory), there aren't any showrooms to visit within a reasonable driving distance - I think this is a bit unfair on everyone in the midlands, and is something you should look at.
However, Suzanne Musumeci was wonderful on the telephone, we had a couple of conversations and she tried very hard to send me samples of fabric in neutral colours that weren't too light, nor too dark, and that wouldn't show dog hairs etc for me to consider. I do a lot of internet shopping, even so, its quite a leap of faith to order a settee you've never seen in the flesh.
The delivery company and men were great, manipulating it into the living room with care (and having met my 2 greyhounds I may have persuaded one of the chaps to adopt a greyhound as his next dog - certainly he went away with the details of his local re-homing charity after fussing my two).
The sofa looks great and feels great to sit on, providing good support. Its also a very well designed sofa, in that the sides are perfectly straight, there's no wasted room with the arms, and its classical without being dated. The linen is a little rough to the touch, but I was expecting that from the swatches, the softer fabrics just weren't the right shade, whereas this was. Its early days of ownership yet, but at the moment I'm very definitely still in love with my Haresfield.
Angelina, August 2012
customer rating
Just happened to see an ad for Sofas and Stuff in a magazine so thought we would give them a try. Went to Parsons Green showroom and about an hour later had ordered our sofa. It couldn't have been a better experience. We mooched around and were offered assistance when we wanted it - absolutely no pressure. Everything was very friendly and efficient even down to the delivery which was as agreed. Liked the cafe style refreshments. Highly recommended! In fact, have already recommended..
Stephen and Gillian, August 2012
customer rating
We're delighted with our comfy Helford sofa and chairs - purchased from the Eridge showroom. Once we found a stripey fabric by our longstanding favourite - Designer's Guild - we knew it would make a great combination. There was a huge range of other fabrics for comparison! The people (and dogs) were friendly and the delivery service excellent. The sofa and chairs look wonderful in our lounge. Would happily buy more from Sofas + Stuff in the future.
Stephen + Gillian
Hayley, August 2012
customer rating
great range of products, helpful staff and a prompt delivery. We love our new sofas and coffee table!
A nice touch giving us a chilled beer each whilst we browsed.
We'd buy from here again
Michele, August 2012
customer rating
Having previously purchased an Allwinton sofa from Sofas & Stuff earlier this year, we revisited their Fiittleworth showroom looking for another sofa to replace an older one. We had no hesitation in going back there as the staff are so helpful and there is a large choice of sofas to view and sit on, all of which are of the highest quality.
This time we purchased a large Houghton sofa and are delighted with it. It looks lovely and is so comfortable and large enough to fully lie down on! Delivery was prompt and without problem.
We would thoroughly recommend Sofas & Stuff to anyone looking for a new sofa.
Jane, August 2012
customer rating
Well, I can only praise the whole experience! nothing like going to one of the large chain outfits. I have been looking at sofa's for years and to be greeted with coffee and allowed to browse and sit on every sofa without feeling awkward was superb. I wanted to buy something made in the UK and had no difficulty at all.
I am a nightmare customer, hugely indecisive and talk too much. Mandy was patient, knowledgeable and very welcoming. I even went home to fetch a spare piece of carpet to check if the colour would go, and spent hours looking at samples for the cushions. Email and phone contact were both excellent., with the sofa ready in six weeks from the order being made.
Sophie was extremely helpful with regard to delivery dates as I was away with work, the delivery company text 2 days before with a time slot and arrived perfectly on time. It took less then half an hour to remove one and install the new Stourhead...amazing. Great guys.
Perfect timing, as working from home for a couple of weeks........in fact, it's very difficult to get off it as it is so comfortable!!
Will definately purchase from them again and would thoroughly recommend them. Pain-free, quality product and quality experience.
Clare, August 2012
customer rating
Really helpful staff in the shop. Fantastic range of sofa styles with both fitted and loose covers. Really efficient delivery with the shortest lead time I could find after a lot of research! Really pleased with the sofas - thank you.
Julia, August 2012
customer rating
Wonderful showroom in converted stables (I think) in Fittleworth, great staff - friendly and helpful without being at all pushy. they just left you to browse but were there to answer any questions and make useful suggestions. Their sofas are just beautiful and quality like no other. They really are good value for the quality. My sofa is GORGEOUS and so happy with it - cushions in the different fabrics and patterns look amazing - couldn't be happier! Sofa was also ready and delivered about 3 weeks before it was due which was great too! Will definitely be returning to Sofas & stuff when I'm wanting any more sofas, chairs or beds - great little find!
Helen, August 2012
customer rating
We visited the Eridge showroom: the staff were very helpful and polite (understanding of three lively children) despite our procrastination and revisiting of the quotes. Our sofa arrived when promised and the delivery men were very efficient and tidy (despite the torrential rain). The sofa is wonderful and was much admired by friends. Very pleased we bought our (Hambledon) sofa
Helen, August 2012
customer rating
We visited the Eridge showroom: the staff were very helpful and polite (understanding of three lively children) despite our procrastination and revisiting of the quotes. Our sofa arrived when promised and the delivery men were very efficient and tidy (despite the torrential rain). The sofa is wonderful and was much admired by friends. Very pleased we bought our (Hambledon) sofa.
Jane and David, August 2012
customer rating
We've been looking for the right sofa for a tricky space in our kitchen for ages and saw the Clavering on a chance visit to the Fittleworth (Sussex) showroom in May. Mandy was very helpful and patient with our order and I can't thank Livvy enough for sorting out the delivery. Now it has arrived, I can see it was the perfect choice - it has only been here for a few days and someone seems to have been stretched out on it almost the whole time! Thank you - and especially for the excellent customer service.
Julia, July 2012
customer rating
Wonderful showroom in converted stables (I think) in Fittleworth, great staff - friendly and helpful without being at all pushy. they just left you to browse but were there to answer any questions and make useful suggestions. Their sofas are just beautiful and quality like no other. They really are good value for the quality. My sofa is GORGEOUS and so happy with it - cushions in the different fabrics and patterns look amazing - couldn't be happier! Sofa was also ready and delivered about 3 weeks before it was due which was great too! Will definitely be returning to Sofas & stuff when I'm wanting any more sofas, chairs or beds - great little find!
Tamsyn, July 2012
customer rating
We recieved our sofa last week and its much better than expected! It looks amazing and the quality is like nothing else that i have seen in a sofa (we have been looking for a long time!). Sofa is very comfortable and very pleased with our fabric choices! Belinda was extremley helpful - we can't reccommend them enough! Thank you Sofas & Stuff!
Paris, July 2012
customer rating
After having been very uninspired after visiting the large High Street sofa chains we visited the Sofas and Stuff barn showroom in Fittleworth in June.
We had a good idea of which style of sofas we wanted and as soon as we walked through the door we had spotted the one, however on looking around the showroom there were several styles which really jumped out.
We were greeted by Mandy who was fantastic, she seemed to have all the time in the world for us, no pressure and very knowledgable. She talked us through the two types of sofas in which we were interested and the options available to us and then helped us with the huge range of fabrics on offer.
We went away to think about the options and returned the following weekend when we ordered a sofa and an armchair which were completely different to the style which we had first imagined. Again Mandy had so much time for us and have to say she is a fantastic asset to Sofas and Stuff (her colleague, although we did not deal with her, seemed equally friendly and knowledgable too).
We were told that the delivery date was in five weeks and exactly five weeks later the sofa and armchair arrived here at the cottage. The delivery men gave a slot of between 0930 - 1130 and at 1030 they arrived, unwrapped the items, placed them where I asked, set both the sofa and armchair up beautifully and cleared the small amount of mess.
The sofa and armchair have been here for a week and we are so pleased! They are exactly what we asked for, so well made, comfortable and look just perfect next to the open fire.
I would have absolutely no hesitation about using Sofas & Stuff again, I would recommend them wholeheartedly to any of my friends or family who are looking for gorgeous, quality items from a very professionally run company.
Nicola, July 2012
customer rating
Hungerford showroom exceptional
I bought a wonderful sofa from Leverton. The service was superb and the staff brilliant. I also bought one online and the service again was swift and simple. I highly recommend this company.
Mrs Howard, July 2012
customer rating
Excellent service from beginning to end. Very good choice and helpful staff. Expert delivery. No problems!
Maggie, July 2012
customer rating
Love it!
Never expected to to walk out of the beautiful Harrogate showroom having ordered a bright red sofa, but after a chat and a think I am so glad I did! Could not be more happy with my Lindisfarne -- brightens up the room no end, accommodates my long legs and is wonderfully comfy.
The delivery company were also pleasant and helpful, rearranging the day and time slot so I wouldn't miss too much work, and removing my old sofa.
Great experience, would recommend to anyone.
David, July 2012
The delivery of our new sofa and two chairs were delivered just 20 mins late, but the delivery people had the courtesy to phone to let me know. They were very helpful and even removed our old suite into our garage. The new suite is lovely, fits perfectly in our little cottage. Its well made and so comfortable. Also just to say I was not comfortable with ordering on line so we visited a barn showroom in Fittleworth where the staff were very friendly and helpful, making the experience a pleasure, especially for my husband, who has a dislike to sofa shopping
Carol, July 2012
customer rating
We visited the West Sussex showroom one wet Sunday in June . The service in the showroom was excellent. Coffee provided and the staff answered all our queries with knowledge. We placed an order for 2 sofas.
The after care was frustrating as our email and home address had been written incorrectly on the invoices and order despite me spelling our surname and address .It took two further attempts to get it right..
I also ordered some extra material which was sent a metre short .I was told that the showroom ordered the material by phone and either someone had written it down wrong or they had said the wrong quantity, neither was my fault..initially said they would order me the extra metre.I pointed out that I needed it in one piece .This was rectified but meant I had to wait for the correct amount and then had to return the first roll back to the show room which was a 30 mile journay
The sofas have arrived , very comfortable, and just what we wanted. The delivery men phoned when they were 30 minutes away and were very friendly and accommodating . I was overall very pleased with my experince with sofas and stuff. Just need to concentrate on small details which can niggle a customer.
Fiona, July 2012
customer rating
The whole experience was a pleasure - helpful, friendly staff, wonderful products and fantastic communication - recommend highly!
The whole experience from start to finish was great. Belinda in Hungerford was brilliant - really helpful but not in the least pushy - she seemed genuinely keen to make sure we were happy with our choice. She ordered swatches of fabric for me, answered all my queries promptly and even nursed my husband (who loathes shopping) through the process so that even he enjoyed it!
Once the order was placed communication as to the progress of our sofas and chair was timely and welcome - we were amazed that the delivery was way ahead of our expectations. The delivery men were bang on time, delightful, covering their shoes to protect the carpet, unwrapping the sofas carefully and checking we were happy with everything.
I wholeheartedly recommend Sofas and Stuff - we are thrilled with our new furniture - even our normally disinterested kids have remarked on how comfy the sofas are!!
Julie, July 2012
customer rating
An excellent company, an excellent service.
I was really impressed by the high standard of service that I received from Sofas and Stuff. The staff were brilliant - they were extremely helpful, and even when I made a mistake with the sofa that I ordered I was able to change my mind and get a sofa that I am completely happy with. The delivery company was also excellent, giving a two-hour delivery time, so no waiting in for the whole day. I would recommend anyone wanting a new sofa to go to Sofas and Stuff first - they provide a much better service than any other high street store that I went to, a really extensive range of fabrics to choose from (including cheaper ones if you're on a tight budget), and a quick delivery time for a made-to-order piece of furniture.
Linda, July 2012
customer rating
very pleased with sofa
Samantha, July 2012
customer rating
A professional - first class service.
I had been looking for a sofa for some time. I felt that the quality fell significantly short of the price! However, then I found Sofas and Stuff on the website and decided to visit their Hungerford show rooms.
I couldn't have asked for a better experience. The lady who served us was incredibly patient with me and gave me some sound advice.
I placed my order within 48 hours and was told that my sofa would be delivered in six weeks - it was and even the courier service and delivery men were first class.
I will definitely buy from Sofas and Stuff again and thoroughly recommend them to anyone who is looking for quality at a good price. Thank you!
Anna, July 2012
customer rating
Beautiful buttoned beds, had two of them made and they are stunning. They have completely transformed the rooms and the large sofa in our bedroom just finishes off the look.
All the staff were helpful and efficient and I would recommend them to anyone out there who wants good service, quality and competitive prices.
Thanks again Sofas and stuff,
Anna
Dorothy, July 2012
customer rating
Great product and great service.
Impressed by the range and the fabrics they offered on site. Staff were incredibly helpful and had some really good suggestions when it came to fabrics. I had been looking at various sofa manufacturers and I think Sofas and Stuff offer really good value for money. Another plus was they are all made in the UK - important point for us. 6 week delivery was also very impressive and we were kept up to date with the progress of our order throughout the process. Would certainly recommend Sofas & Stuff to my friends.
Jo, July
customer rating
I was recommended Sofas & Stuff by a friend and visited the Parsons Green store. The staff were really helpful and there was a great range available to choose from. We actually ended up ordering online which was very straightforward. The sofa did take longer than anticipated to makes there was a fault in the batch of fabric which delayed the process. Delivery was very efficient though with a 2 hour window slot. Would definitely recommend the company and will use in the future
Olwynne, July 2012
customer rating
We have had the most wonderful experience with Sofas & Stuff. We could have bought any of their sofas and been happy, from visiting their showroom in Berkshire to choosing our sofa with their really helpful staff, to selecting fabric, it was a brilliant process. Sofa is in and looks stunning. The most comfy sofa we have ever had. Luxury product for a lot less than you would expect. My only reservation was the delivery, I was given a time of 2.30-4.30 and they eventually arrived at 7.30, although very apologetic and quick to bring it in, so this was not really a problem in the end.
Yvonne, July 2012
customer rating
I love my new sofa. Its so comfortable and well made.The company kept me regularly updated on its progress and delivery was acurate to within 2 hours.
Chris, July 2012
customer rating
Highly recommended, a felt that we were purchasing from a company that cared and wanted to help us. After our first purchase, 3 months later we bought more!
Tracy, July 2012
customer rating
I was extremely pleased with the excellent customer service provided by the staff at the Tunbridge Wells showroom. They provided clear and accurate advice and were only too happy to accommodate when I had a query or question.
Andrea N, July 2012
customer rating
My sofas are gorgeous!!
Ordered a small and a compact Lindisfarne sofa in cardinal red fabric. They are absolutely lovely and look far more expensive than they were. Staff at Sofas and Stuff in Hungerford were very helpful and knowledgable. They advised us on fabrics and very quickly sent us revised quotes each time we changed our minds! When we (finally!) decided what we wanted, ordering was quick and easy. Delivery men were also great - punctual and polite and they took our old sofas away for an agreed price. I would definitely recommend this company to others.
Mary, July 2012
customer rating
I love my new chairs! I chose them during a visit to the showroom, where staff were extremely helpful. Ordering by phone was simple and the predicted manufacturing time was accurate. The delivery process was good too.
Thank you.
Andrea, July 2012
customer rating
Excellent staff and quality of sofa
So helpful staff throughout order process have no hesitation in recommending them to friends.
The sofas are very comfortable and look as thought they will last forever.
I really don't want to get up from sofa - sooooooooooo comfortable and can't wait to show all my friends.
Annabel, July 2012
customer rating
The staff were very helpful and I ended up with a great sofa and a second set of covers and as the frame is hardwood I expect it to see me out the rest of my days.
The swatches arrived promptly and the sofa arrived when they said it would. Staff followed everything up extremely well.
The only thing I had to do was ring up to check what the spare plastic rods were for.
Lisa, July 2012
First class service and beautiful product delivered on time
Polite helpful staff, allowed me to use my own fabric and design a slightly bespoke size and given a 2 hour delivery window with phone calls the day before to check on details
Sarah, July 2012
customer rating
Brilliant
We have already reccommended Sofas and Stuff to family who have now ordered with them. The staff were very friendly and helpful when I rang with questions. Our Sofa is so comfy, and the qualiy is very good. I would certainly go back to them for any more buys.
Our Fabric Protection pack took a little while to come but arrived quickly after a phone call, I couldn't fault them on anything else.
Annabel, July 2012
customer rating
Beautiful sofa
The staff were very helpful and I ended up with a great sofa and a second set of covers and as the frame is hardwood I expect it to see me out the rest of my days.
The swatches arrived promptly and the sofa arrived when they said it would. Staff followed everything up extremely well.
The only thing I had to do was ring up to check what the spare plastic rods were for.
Eddie, July 2012
customer rating
"The Sussex showroom was pressure free and dare I say comfortable. Delivery was delayed for a few weeks due to a batch faulty fabric, well I would rather wait than have a dodgy sofa, but it was delayed. The sofa itself is perfect and I loved it on sight and still do. The delivery guys where polite and kept their word. So apart from the wait the whole thing was a pleasant experience. I would use them again."
Mary, July 2012
customer rating
Great chairs, excellent service!
I love my new chairs! I chose them during a visit to the showroom, where staff were extremely helpful. ordering by phone was simple and the predicted manufacturing time was accurate. The delivery process was good too.
Thank you!
Jim, July 2012
customer rating
A very nice firm to deal with extremely helpful and obliging
Went to Tunbridge wells showroom the staff where very helpful and showed us a wide selection of fabrics and spent plenty of time finding out what we wanted.Good communication and information.A nice shopping experience
Angie, July 2012
customer rating
2 years in the research... I love my new sofa.
I spent 2 years looking for my sofa, its a big spend and with several internet companies to choose from & loving High Street shopping too the choice is a minefield. I must have read the making of the sofas to a tee and decided I wanted a British made one to support the economy here. After daily looking at styles, materials and receiving swatches and postcard designs through the post I plunged for the huge "Overbury"with sofas & Stuff and hurray "I love it "! Its so comfy and looks great and you dont have to keep plumping cushions. One of my girlfriends had also bought a sofa from S&S so i examined hers too and admired it. Had really good service from the company too, happy to recommend.
Tracey, July 2012
customer rating
Excellent service and excellent quality products
I was extremely pleased with the excellent customer service provided by the staff at the Tunbridge Wells showroom. They provided clear and accurate advice and were only too happy to accommodate when I had a query or question.
Yvonne, July 2012
customer rating
Excellent service and product.
I love my new sofa. Its so comfortable and well made.
The company kept me regularly updated on its progress and delivery was acurate to within 2 hours.
Chris, July 2012
customer rating
great company, great values, great deal
Highly recommended, a felt that we were purchasing from a company that cared and wanted to help us. After our first purchase, 3 months later we bought more!
Dominic, July 2012
customer rating
Love the sofa, should have listened to the advice
Good ordering system, sample fabrics despatched promptly; sofa arrived on time to an uncompleted house and the delivery team carried the sofa through hordes of builders with no complaints.
Only wish we had ordered the protective fabric finish - the sofas are only six months old but they have been well and truly trashed by the family. Looking very "lived in" but my advice to anyone with small children is - pay the extra money to get them protected - we didn't, to our cost.
Guy, July 2012
customer rating
Very helpful staff, timely and well organised delivery of sofas
Impressed with showroom, very helpful and informative staff and good communication regarding placing of order and delivery of sofas
Miller, July 2012
customer rating
Epically helpfull company
We weren't the easiest customers. Sofas and stuff were patient and helpful. When they made a mistake they pulled out all the stops to sort it out.
Joyce, July 2012
customer rating
excellent service throughout
From the showroom to delivery and quality of the product, nothing but complimentary things to say.
Hughes, July 2012
customer rating
Customer service as it should be.
Both my girlfriend and I were very reassured by Jane Bond's professional manner and knowledge of the products you offer. As a sales professional it's quite refreshing to meet quality salespeople; good selling is always something I look for when buying things of value. Subject to the sofa's meeting our expectations I would not hesitate to recommend Sofa's and Stuff.
Kerswill, July 2012
customer rating
Relaxed, helpful, made buying my sofa really easy
Very relaxed atmosphere, they were there if I needed advice but never pushy, and made some great suggestions re colours, couldn't have been more helpful
Karen, July 2012
customer rating
Pleased so far.
Am still waiting for my sofas but to date have been very pleased with Sofasandstuff.
Janet, July 2012
customer rating
couldn't have been more helpful
Can do this when I actually seem my Sofa and Chair but sure I won't be disapointed.
Lucy, July 2012
customer rating
Great Sofas and a wonderful Team of people.
I ordered one large sofa and a chair, and couldn't be more thrilled with them.
Stephanie, July 2012
customer rating
Great service and choice
We were recomended to go to sofa's and stuff by my boyfriends Mum and couldn't be happier with the sofa we have chosen. The lady who helped us (Suzanne? I believe) was very knowledgeable, and happy to let us browse and take fabric samples before ordering. We would definitely come back.
Jones, July 2012
customer rating
Fabulous range of sofas and Staff who know their products.
Thought the showroom showcased the sofas brilliantly and it took several visits to make our final decision. Delighted with our choices, they look great in situ, the fabrics are lovely and they are all really comfy. would definitely recommend them to anyone looking for a new sofa.
The only reason they don't get 5 stars is we didn't receive our stain treatment pack with the delivery and we haven't heard anything about it since.
Sofas and Stuff Response:
Dear Kirsty
Thank you for your review. Huge apologies that you have not received your staingard kit. Although our delivery team do what they can to make sure they have enough kits on the van they do occassionally run out and they certainly should let us know if this is the case. We shall re-iterate this to them, very useful feedback thank you. If you would contact us with your order number I will make sure we post one out to you today.
Best wishes
Dear Kirsty
Thank you for your review. Huge apologies that you have not received your staingard kit. Although our delivery team do what they can to make sure they have enough kits on the van they do occassionally run out and they certainly should let us know if this is the case. We shall re-iterate this to them, very useful feedback thank you. If you would contact us with your order number I will make sure we post one out to you today.
Best wishes
Susan, July 2012
customer rating
Fantastic Sofa and Service
Love the sofa, it is perfect aesthetically, in workmanship and in comfort. Beautiful!!! Made within the specifed timescale and arrived at a time suitable for us. Delivered and assembled by the delivery duo. Would definitely recommend Sofas and Stuff and would buy from them again. Fantasic!!!!!!!
John, June 2012
customer rating
Sofas and Stuff do occassionaly make a mistake and this was one of them this was rectified very quickly -
Ordered 3 pieces of furniture after very helpful advice and patience from staff.
Unfortunately the fabric covering ordered for one piece had long been discontinued by manufacturer so a refund for part of order was requested until we sorted out alternative fabric. Instead of crediting my credit card account, I discovered that a repeat transaction had been processed. This resulted in me owing the credit card company some £5000+. The total order was finally sorted out and I am generally happy with the quality of the furniture
Sheila, June 2012
customer rating
After trawling the internet for sofas we headed off to Tunbridge Wells and en route drove past Sofas and Stuff showroom. Having dropped in we then spent many a happy hour with the very patient staff, sitting on all the sofas before finally deciding on the Lanhydrock sofa and Sennen chair. Next few hours were spent trying to choose from the huge array of materials. The whole experience was a pleasure from beginning to end with delivery on time, within the alloted time slot. We are now enjoying lounging on our new sofa every evening, we're SO pleased with both sofa and chair we just can't stop looking at them! For the quality of materials and customer service we think they were very reasonably priced, not cheap but you get what you pay for. One very small complaint was that the delivery guys didn't fit the legs on the chair properly so when we sat in it the legs nearly came off. Will definitely head straight to Sofas & Stuff next time we need something and have already recommended to friends.
Maxine, June 2012
customer rating
I ordered the Helford sofa in Charcoal from Sofas & Stuff on a recommendation from a friend, having been badly let down by a major high street company. I ordered samples online, which were sent very quickly with a lovely hand signed note, and on ordering the sofa, I was kept up to date at each stage. The delivery was quick and easy, delivery guys were very polite and efficient.
I am completely bowled over by my new sofa, especially as I hadn't seen it before purchasing. It is extremely comfortable, with deep seat cushions. It easily seats 4 ladies, I discovered this after having a girls night in on Friday. It is a great colour, works very well with my bright pink cushions. It looks fantastic, in fact, I have a photo of it on my fridge so when I am having a bad day with the kids, I imagine sitting on it at 7pm once they are in bed, watching Corrie and curling up. I am in love.
Ray, June 2012
customer rating
Our hand made sofa arrived safely. The quality is excellent. The outlets do offer different prices for the same sofa so it is worth ringing around since they are probably made to order in the same factory. Customer service in the shops is excellent - we visited both Fittleworth and Pulborough and they do contact you if there are delays. I knocked off a star since we were told 5 - 6 weeks and it took 7 weeks to make and then the first possible delivery date was nearly two weeks further in the future. Overall highly recommended, we will buy from them again.
Felicity, June 2012
customer rating
The whole experience from walking into the Parsons Green showroom, to getting our sofa delivered has been an absolute pleasure. The service we received from the staff in the showroom was excellent - they attended to every detail, every question and talked us through all of the options clearly and honestly - from cushion fillings, to leg colours, to material choices, we were guided expertly. The delivery process was also efficient and convenient - love the fact that you get a text message with a 2 hour slot - so rare but so useful, and the delivery men put the sofa together on the spot - even putting little pads on the bottom of the feet so it wouldn't scratch our wood floor.
In short, all aspects were thought through and executed brilliantly. We love the end result - a fantastic quality sofa, which we will enjoy for many years. I have already recommended Sofas and Stuff to several friends and will continue to do so.
Carolyn, June 2012
customer rating
I accidentally came across the Sofas&Stuff show room unit in Fulham whilst I was in the area. The staff were fantastic in both hospitality (a shot of Nespresso always goes down well!) and of course their knowledge about their products. I was given good reliable advice at the point of purchase without feeling pressured to buy on the spot. Customer service was of a high standard.
My sofa and chair look amazing and the finish is of high quality. Looking forward to many years of sitting on them
Ann Marie, June 2012
customer rating
The showroom staff were really helpful, no matter how many questions I asked and your delivery men exceptional - I was late by 25 minutes getting home to take the delivery!! but they were fine about it and on top of that the castors had to be removed to get through one of the doors - he subsequently of course fitted them back on. They really were very patient and I was only the 'first drop' of the day!!
As for the item purchased (an armchair) I am delighted with it - so now I want another one!!
Ade, June 2012
customer rating
We recently bought 2 Alwinton sofas from sofas and stuff and have been very pleased with the whole experience. In the showroom, there was plenty of choice of styles and materials and the staff were very helpful, not to mention patient, as we took our time deciding on which combination to have.
Once ordered, the sofas were delivered on time and now look and feel great in situ in our living room. The prices are a little higher than some other popular retailers but you get what you pay for and these are stylish, well made sofas. Chuffed.
Michele, June 2012
customer rating
Really love our new Alwinton sofa - it looks fabulous! Having seen it first on the internet we discovered there was a showroom only 20 minutes away in Fittleworth so we went to have a look. The selection and quality of the sofas was really good and the staff were very helpful, welcoming and knowledgeable. Delivery was within the estimated time frame given when the order was placed and on the day arrived within the time slot allocated.
We are now thinking of ordering a footstool to match. Extremely satisfied with Sofas & Stuff and would definitely recommend.
Mrs White, June 2012
customer rating
Having done extensive research on line and decided that we liked Sofas and Stuff's range of shapes and colours we visited their showroom near Hungerford to see if the sofas were as good 'in the flesh'.
The showroom is a lovely airy space with a good selection of sofas on view and and extensive selection of swatches of fabric. We had a very useful discussion with a friendly lady, who steered us away from a couple of potential mistakes and helped us to choose a suitable fabric for the sofa we had earmarked on line.
Having ascertained that the sofa was as comfortable and well made as it looked, we ordered it and went off to Hungerford for a celebratory lunch.
The sofa was subsequently delivered on time by a couple polite, efficient chaps who carried it in and unpacked it for us and we are delighted with it.
Nigel, June 2012
customer rating
Good quality when product arrived. Also have to compliment the delivery men who were excellent and the most helpful I have ever experienced.
Overall service was at a good level, and the sofas are as good as anticipated. Would recommend
Elizabeth, June 2012
customer rating
Delighted with the sofa and the service. Very comfortable and attractive sofa, just what we were looking for. There was a hitch in the delivery as one piece was missing but quickly solved and delivered within a couple of hours. Very satisfied and would recommend Sofas & Stuff.
Stephanie, June 2012
customer rating
Absolutely love my new sofas! The whole shopping experience at the Fittleworth Showroom was very enjoyable and the staff were friendly, helpful but most of all they were patient!! The sofas were ready before the 6 week delivery period and the delivery guys were brilliant and let me choose the delivery time 2 weeks in advance. I would recommend Sofas and Stuff to ANYONE to needs a new sofa and doens;t want the cheap rubbish available on the High Street. Thank you!!
Anne-Laure, June 2012
customer rating
A quick note on your service:
Many thanks to Sofa & Stuff. Everything was perfect starting from the advice in the warehouse to the order and the delivery. I would recommend their sofas & stuff to all my friends! Thank you again and future orders from me will follow."
Joy, June 2012
customer rating
I had excellent customer service from Gaye at Eridge and I would give 5 out of 5 for efficiency and courtesy in the showroom. Also 5 out of 5 for the making of the sofas which came a week early and I'm delighted with them. The delivery company were unhelpful (1 of 5) but Gaye rectified this by getting local guys in who were 5 out of 5.
Thanks!
Evelyn, June 2012
customer rating
I am writing to say how happy I am with my lovely sofa. I shopped around for ages and finally came across Sofas & Stuff, I live in Bristol, so the nearest showroom was Hungerford. After sitting down on my chosen sofa, the Weybourne, I immediately new I had to buy it. It was the most comfortable sofa I'd ever sat on. I couldn't stop smiling.
Also, the staff there, Belinda and Philippa were extremely helpful and very professional.
I will certainly recommend Sofas & Stuff to all my friends looking for a beautiful and comfortable sofa!
Maria, June 2012
customer rating
Great quality and service. I would definitely recommend
Graham, June 2012
customer rating
Just wanted to let you know that the sofa arrived safely and we are DELIGHTED with it, best bit of furniture we have ever bought!! Everyone admires it.
And,better still, the delivery guys took the old one away. When it was delivered it had to come in through the window as the doorway was said to be too narrow but they managed to get it out via the door without difficulty!
Thanks again!
Graham, May 2012
customer rating
We approached buying a new sofa with trepidation as we have got it so badly wrong in the past.
When we moved to our cottage we ordered a sofa which when delivered would not fit through the front door. We had to remove the window to get it in but even then it was too big for the room.
However we need not have worried because right from the start Sofas & Stuff have been brilliant. We visited the showroom near Hungerford and were impressed by the staff as well as the furniture and the prices. Every question was professionally answered and advice given on how to ensure that the sofa we chose would fit through the door.
The sofa arrived on time and was delivered within the 2 hour time slot by 2 men, who not only got the new sofa in but also incredibly managed to remove our old one through the front door!!
We are absolutely delighted by the design and quality of the new sofa which has transformed our sitting room.
What a joy to find a company who enage with you and fulfil their promises
Anna, May 2012
customer rating
I love my new sofa! The staff at Tunbridge Wells and Fittleworth showrooms were so helpful, and didn't try to rush me into making a decision. And with all the sofas being so beautiful, it took me a long time!
The sofa was made in the 5 week timeframe I was given, and the customer service team who arranged my delivery were very helpful. The men who delivered my sofa were on time and even called me 15 minutes beforehand to let me know they would be here soon. They were friendly and professional.
The sofa itself is of a very high quality finish and so, so comfortable. More money than I was planning on spending, but definitely worth it.
Thank you!!
Marilyn, May 2012
customer rating
Just love my new sofas! Very, very comfortable, and the crisp, clean linen (great in this weather) turned out to be a really good fabric choice.
Cushions are really comfy, it was great to have so many fabrics to choose from.
Belinda was great, really helpful and friendly, gave us plenty of time to select and try out all the sofas and choose the fabric/s without any pressure (great showroom in Hungerford).
Thanks Sofas & Stuff, really pleased with my purchase.
marly
Andy, May 2012
customer rating
We received excellent service from the team at Hungerford, they were very patient and helpful. We took away lots of samples and received very quick quotes through once we had an idea of the sofas we wanted. The quality of the sofas is excellent and such a choice we really struggled to make a decision.
We did have to wait 8 weeks for ours to be delivered but again the service from the delivery company was excellent and they are certainly well worth the wait.
Thank you to all at Sofas & Stuff
Lisa, May 2012
customer rating
I have been meaning to drop you a line to thank you for all your spot-on advice with the furniture order for our bolthole in Norfolk.
The fabrics you suggested for the chair and sofa work brilliantly, and are a good foil for the wing chair in the moon fabric. We are very impressed with the quality of the pieces - plus also the delivery service. It could not have been a worse day when they arrived, but the guys appeared with covers for the carpets and were careful to wipe everything down as they unpacked. They were superb.
Kate, May 2012
customer rating
We are delighted with our new corner sofa, ordered through the Tunbridge wells showroom. We ordered a non standard sofa to accommodate the dimensions of the room which was a little confusing but they were very helpful and made sure we got it right. The result is just great, and very comfortable. Customer service prior to delivery was also excellent. They kept in touch to explain that a delay in delivery was due to quality control, they had re ordered our fabric choice because of a slub in the original delivery. Other companies might not have been so detail conscious. Delivery was efficient and bang on time. Will definitely recommend and use this company again.
Jane, May 2012
customer rating
A really friendly and personal company to deal with without any high pressure sales techniques.
They cope well with all manner of questions and requests for unusual dimensions and variations whilst offering great coffee on tap.
The sofas are excellent quality and come in a wide variety of stylish designs.
We now have 3 sofas, 2 in a holiday cottage which still look perfect after 2 years constant use and now a further 1 in our own home.
Great delivery and after sales service too.
Highly recommended and I would look no further for sofas now.
Joanne, May 2012
customer rating
I was initially very impressed with the Sofas & Stuff website and found the local showroom easily. The showroom was lovely and the staff very helpful. I found exactly what I wanted - was slightly over my budget but I thought it was worth it. Generally I thought the prices were quite good for the quality. Delivery took a bit longer than I had hoped, approx 10 weeks, but worth the wait. The delivery men were very helpful also, they unpacked the sofas and took away the packaging which was appreciated. The sofas look fabulous and are very comfortable!
Marcia, April, 2012
customer rating
We visited the showroom in West Sussex and the staff were great and every patient and nice about my 3 year old daughter and my niece who sat on more sofa's than I did. The staff were really knowledgeable about sofas and recommended a great local pub for lunch. When the sofas arrived the delivery guys were fab and I am thrilled with the sofa and would definitely recommend them!
Allan, April, 2012
We happened on Sofas and Stuff by pure chance! We had been looking for may be a couple of years and found nothing that was just what we wanted. We didn't want to compromise! Then when walking near Hungerford we happended to see the sign.
Thank heavens we did! We had muddy walking boots on, but the staff said that would be no problem. I expect they thought we were just time wasters wanting to sit a while in the middle of a long walk, but we weren't! It was sumptuous! Firm but just so comfortable! It was almost too good to be true, so we re-visited on our way home a couple of days later. And we were very impressed yet again.
The staff were very helpful and knowledgable, and sent up so many samples of different materials. We finally ordered and waited.
Then we had a slight hitch (Cos that's all it was!) The lorry broke down (It rarely happens) and they wanted to deliver another day. I told them I had taken the day off and didn't want to do that again, so they hired a small lorry and delivered it that evening.
A lovely couple with their children had obviously taken time out to satisfy the customer! What more can I say? EXCELLENT from start to finish. The sofas are solid, firm but extremely comfortable. I can thoroughly recommend them to ANYONE wanting a suite of sofa's
Tamsin, April 2012
customer rating
I just wanted to drop you a quick email to say how delighted we are with the order. It all looks lovely and the quality and comfort just what we wanted!
The delivery men were also really hepful, tidy and competent. So just wanted to mention that also. Thank you again. From start to finish I have been really impressed with your service and would definitely recommend you to others.
Best wishes
Helen, April 2012
customer rating
This was a big purchase for me that I had been saving for, for a long time. I did research and visited a couple of similar style outlets. I visited the place near Harrogate and found it a very pleasant experience. The staff were there if needed them and knew their sofas, materials and the options available. They were never pushy and gave me loads of time to consider my options. They provided me with various quotes and options, and I felt comfortable going away to make my mind up. My second visit was just as relaxed, and eventually I came to a decision, which I felt was quite bold. Now my sofa and stool has arrived I am sure I made the right decision and love them.
I had a little difficulty co-ordinating with the delivery guys regarding a mutually agreeable time, however when I contacted the ladies in the shop again they listened to my concerns and resolved the matter very quickly.
I would recommend Sofas and Stuff, a little pricey but the quality and service is excellent. Thanks.
Susan and Malcolm, April 2012
customer rating
We have just taken delivery of our sofa. We are really pleased with it. It comes up to expectations.
Thank you.
Isabelle, April 2012
customer rating
I found your website helpful and informative. I could tell easily which sofa would be suitable. I asked for sample materials and was sent them promptly. We decided to come to Parsons Green store as we needed to see more colours. The people there were tremendously helpful, patient and when we made the transaction it was quick and easy. We were also sent a sample of the material we chose which was great and made us feel we had made the right choice. We wanted the sofa before Easter and you arranged that. The only blip was the delivery people ringing up on the morning to say it would not be delivered until 7.00 that evening and we were going out. However, they left it in the garage and we eventually got it through the door. Overall I would say 4.8 - not bad!
Ruth, April 2012
customer rating
Sarah, March 2012
Just wanted to say the sofa has arrived - its fabulous, I have enclosed some photos as requested - I'm so pleased we went for this colour in the end, thank goodness! Also it arrived with dark feet not light - but actually we like the dark ones so please don't bother swapping - i will phone the office too. Thanks to you and your colleagues for all your help, advice and patience, we will certainly be back for our other room in due course. Meanwhile we continue to speak of your company in the highest terms to anyone one who will listen!
Eleanor, March 2012
customer rating
Very happy with my comfortable Coniston sofa, service and delivery from Sofas and Stuff. I went to the Parsons Green showroom, close to the tube stop.
Tarnya, March 2012
customer rating
I love my new sofa's (all 3 of them), and can thoroughly recommend a visit to Leverton Nr Hungerford. The friendly knowledgeable staff helped me to choose my materials over a cappucino, and with a wide choice of styles in the showroom you are made to feel extremely comfortable and not rushed in any way whilst making your decision. Although the delivery was half an hour late the driver gave me plenty of warning, and they were both polite and tidy. Thank you and I will definitely be back.
Matt and Nikki, March 2012
customer rating
We have used Sofas and Stuff twice and have been extremely satisfied with the quality of the service and the products. The sofas are extremely comfortable, made to the highest standards. The team were friendly and knowledgable and helped us every step of the way. Working around our working schedule, they supported us with delivery times and made sure we had a phone call prior to delivery that gave us a more precise time of delivery. Overall, we are delighted.
Anna, March 2012
customer rating
A very pleasant experience throughout - from the knowledgeable, helpful staff at the showroom, through to friendly and efficient deliverymen. We are delighted with the final product, the sofa looks great and is very comfortable - I would recommend Sofas & Stuff to everybody!
Catherine, March 2012
customer rating
Excellent Barn showroom where the staff took the trouble to find the right sofa for us and didn't mind the children carrying out the bounce test on the sofas. Delivery early but rang 20 mins before, all went to plan and sofa looks great and is very comfortable. Delivery Company forgot the fabric protection box but I am informed that this should arrive soon. Good service throughout. I would definitely recommend.
Humby50, March 2012
customer rating
We ordered a new sofa from the branch of Sofas & Stuff near Tunbridge Wells. The sofa itself is wonderful and the just what we wanted. The staff at the branch were really helpful and provided us with multiple samples of the fabric we chose when we kept loosing them! The actually delivery of the sofa was great, although the delivery team actually turned up a little early. It was also hard to find a day that the delivery team could fit us in so probably best to know you'll have a good stretch of time where you might be able to accomadate the delivery.
LGCL Fletcher, March 2012
customer rating
We absolutely love our new sofa, so confortable and looks great. The fact that we can be flexible with it eg 2 piece suite, corner sofa, foot stool to go anywhere is an added bonus. Very impressed with the quality of the product, the colour and texture of it goes wonderfully in our new lounge. The staff at Chilton Foliat branch were brilliant and most helpful advising us accordingly and letting us have some samples to take away. Even impressed with the delivery people; how they took care with it when setting it up. Thank you to all and would definitely recommend Sofas & Stuff to all we know and any sofas we get in future will undoubtedly be through Sofas & Stuff.
Balaam, March 2012
customer rating
Excellent service, buying a sofa was never so easy.
The whole experience of buying a sofa was easy and pain free. The entire range of sofas were on display with every swatch available to help me choose exactly what I wanted. The sales person was very helpful and knew what she was talking about, offering advise when needed. I now have a lovely, high quality ,British made sofa that is a dream to sit on.
Barbara, March 2012
customer rating
I recently had my beautiful Woolsthorpe Sofa and Chair delivered from Sofas and Stuff. I ordered them off the internet with the fantastic advice given by Mandy (at Sussex I think) She had sent me a Romo fabric in a creamy colour but I decided to go with a shade of grey. Mandy suggested a colour and asked me to trust her!! Well very early one morning 2 weeks ago, the sofa and chair arrived..not only had I never sat on a Sofas and Stuff sofa, I had not much idea what colour it would be (apart from the Romo website and the feel of a fabric swatch, Linara). I can safely say I'm in love with my new furniture. They are beautiful to look at, really well made and very very comfy to sit on. The delivery guys were superb…the best I've ever dealt with. Funny (even at the crack of dawn) polite and super efficient. My old sofa was carried round the back of the house and the new one brought in through the front. They took all the packaging,screwed the legs on and even plumped the cushions. Thanks so much for such brilliant service. I have recommended you to anyone who will listen and on Facebook!! Cheers.
Colin, March 2012
Very happy with the product look forward to its comfort for a long time. Very pleased and appreciative of the help from Sofa & Stuff staff who really pulled out the stops to help us meet an export time limit. This also applies to the delivery staff who were more than helpful.
Ralph, March 2012
My wife and I visited your Parsons Green showroom on Sunday 11th March. We were looked after by Ms Nadia Strachan. Although we were placing the 4th order that various members of our family have placed with your firm, you should know that Ms Strachan was quite the most patient and helpful member of staff that any employer could ever hope to have represent them. She was courteous, very knowledgeable about your firm's products, hugely patient and totally helpful. Having run my own businesses for several years, I do understand and really appreciate the value of well trained, polite and customer orientated staff. Ms Strachan is as good as they come.
Burdge, March 2012
customer rating
very patient and friendly personal service
I loved the range of sofa's so many fabrics to choose from that you really need a whole day in their warehouse. plenty of coffee provided and staff very friendly. just one thing i was offered insurance with my first setee but not the second and of course i forgot to ask after i had purchased it. i would definately reccommend having their insurance as it is such a good cover.
Bridget and David, March 2012
Just to let you know that we have received the sofa and like it very much and to commend the efficiency and curtesy of your delivery team.
Kathryn, March 2012
customer rating
From start to finish the service from Sofas & Stuff was fantastic. I was very nervous about getting the sofa into the house so the team in the Parsons Green branch helped me with measurements. The sofa was ready slightly early, as I was going on holiday, the delivery was put back - again with no problem. Delivery was quick, the guys got the sofa round some odd angles and unpacked my sofa and put it in to place for me. The sofa itself is a work of art! A similar sofa in a well known upmarket sofa shop was over twice the price. The fabric is plush and the cushions well stuffed. Could not be happier!
Parfitt, March 2012
customer rating
great,love it
great service very friendly, supurb delivery and very help full in choosing our colour combination. would definatley recomend to others.
Walker, March 2012
customer rating
Very helpful but I did not purchase.
A very helpful company with intelligent staff who knew what they
were suggesting in terms of size and shape of sofa for the space
that is available.
McCabe, March 2012
customer rating
Friendly, helpful staff and a first rate service
You receive the sort of service that is so lacking in many places today. The heading of this review sums it up. Highly recommended. Enough said:-)
Heather, March 2012
customer rating
Superstar Service!
During one of the busiest times of the year, last year - December, Sofa's and Stuff went above and beyond the call of duty by arranging delivery with an additional company, to ensure that we met our incredibly tight 'do or die' deadline. (And at no extra cost to my clients - who were delighted with the sofa bed and that it arrived in time for their guests staying over the Christmas period.)
Aside from this, frankly, heroic effort on their behalf they are always very charming on the phone. I cannot recommend this company - and their products, highly enough.
Eaton, March 2012
customer rating
love them and our sofa !
first class service, first class sofa delivered by first class man in a van!
Ellison, March 2012
customer rating
Excellent service, delivered to France very satisfied
My wife and I visited the site in Hungerford and were well received. The staff were helpful and friendly. As we live in France we obtained an Independent remover to transport the suite. S and S delivered the suite to the Independent remover and the goods arrived safely. We are very satisfied.
Atac, Mrach 2012
customer rating
excellent
excellent service and finish
Holden, March 2012
customer rating
Superb Service from ordering to delivery!
Sofa and Stuff were extremely helpful, friendly and efficient. They kept in me informed with delivery times and the men who delivered my gorgeous new sofa were also very friendly and took much pride in the product. I love my sofa and I have had lots of positive comments from friends and family. I would use them everytime!
Davies, March 2012
customer rating
Very helpful and efficient service. An excellent product.
We were very pleased with the sofa we purchased in November. Very well made in hard wood, excellent fabric and a good choice patterns and colours.
Katrina March 2012
customer rating
Great service, fantastic quality
We have ordered 6 sofas and two footstools from Sofasandstuff. The service they give is excellent. The order was processed quickly and efficiently. It arrived exactly when they said it would - and their carrier called to arrange a delivery time. The sofas were delivered all wrapped in bubble wrap and the carrier unpacked and placed them, taking away all rubbish and taking great care not to damage the carpet etc. The quality is great and they are so comfortable. So much better - and much better value - than some of the huge companies who advertise all the time on TV. I couldn't recommend them more highly and we will be back!!
John, March 2012
customer rating
Just wanted to say the sofa has arrived - its fabulous, I have enclosed some photos as requested - I'm so pleased we went for this colour in the end, thank goodness! Also it arrived with dark feet not light - but actually we like the dark ones so please don't bother swapping - i will phone the office too
Thanks to you and your colleagues for all your help, advice and patience, we will certainly be back for our other room in due course.
Meanwhile we continue to speak of your company in the highest terms to anyone one who will listen!
De Le Voi, March 2012
customer rating
An excellent experience all round, from first visit to the showrooms to delivery of our new sofa. The choice range is very good and the staff helpful & informative. The delivery was telephoned in advance and arrived on time - the delivery men polite and tidy. The sofa we chose fits so well into our existing home decor - generally "Provencal", and everything down to the castor wheels just perfect. We would be very happy to recommend Sofas and Stuff to anyone.
Jill & David, March 2012
Our sofa arrived today on the day and time of arrival given. The service was brilliant as was the whole procedure - from firstly a great website, a visit to the showroom, help and advice regarding different fabrics from the ?manageress, the processing of the order - all were terrific and finally the sofa when delivered is perfect. Having seen it in situ, we will be back to order a matching chair in the next week or so.
Eve, February 2012
Everything about my sofa from first walking in your store to the delivery men leaving (with ALL the rubbish) was wonderful. It all happened just as you said and everyone was very friendly and efficient. Full marks on everything.
Rosie, February 2012
I went to The Barn at Fittleworth twice before ordering my two sofas, which have been much admired and envied by my friends! I've recently moved down a coastal track and hats off to the delivery guys who found the cottage and were very helpful.
Stephen, February 2012
customer rating
I would just like to thank you for the excellent customer service we have received throughout the whole process of buying and taking delivery of our sofas. I would like to mention at this point the delivery company that you use were absolutely brilliant, the knocked on the door first to assess the best way to bring the sofa in etc. The removed all the packaging and even screwed the feet on for me, they were brilliant and extremely friendly.
Overall a 10/10 experience.
David, February 2012
customer rating
We were delighted with the experience of dealing with your firm, from first entering the showroom to receiving our delivery of two sofas.
Nicolette, February 2012
customer rating
The sofas are great thank you. We purchased from you having found you on the website. Plenty to see and choose from, with as much help as we wanted and as much time as we needed to contemplate our choices over a cup of tea.
The delivery guys did a brilliant job especially as it chucked it down with rain on their arrival - they wrapped all the cushions up to ensure nothing got wet. They couldn't have been more helpful.
The sofas are great thank you. We purchased from you having found you on the website. Plenty to see and choose from, with as much help as we wanted and as much time as we needed to contemplate our choices over a cup of tea. The delivery guys did a brilliant job especially as it chucked it down with rain on their arrival - they wrapped all the cushions up to ensure nothing got wet. They couldn't have been more helpful.
Ian, February 2012
customer rating
I can confirm that we do love our sofas, and the experience was a pleasurable one. We visited the showroom where we were well looked after.
Although there was an error in the booking, it was quickly rectified when I pointed it out.
The delivery staff contacted me in advance, set expectations, and were then courteous and thorough throughout the delivery process.
I would rate the experience as 5, so much so that I shall be ordering a further sofa later on today !!
I can confirm that we do love our sofas, and the experience was a pleasurable one. We visited the showroom where we were well looked after. Although there was an error in the booking, it was quickly rectified when I pointed it out. The delivery staff contacted me in advance, set expectations, and were then courteous and thorough throughout the delivery process. I would rate the experience as 5, so much so that I shall be ordering a further sofa later on today !!
Monica, February 2012
customer rating
I did mean to order the larger one, was my mistake, but to be honest this size probably suits the room better.
Cushions big and comfortable enough for people to sit on the floor if we have people round.
Am very pleased with the actual Sofa though and your service.
I did mean to order the larger one, was my mistake, but to be honest this size probably suits the room better. Cushions big and comfortable enough for people to sit on the floor if we have people round. Am very pleased with the actual Sofa though and your service.
Joanna, February 2012
customer rating
We are extremely happy with our chairs and the free set of covers. The delivery guys were very friendly and called when they were 30 minutes away so I knew when they would arrive.
We would rate our experience as 5 out of 5 and would definitely recommend you to our friends.
We are extremely happy with our chairs and the free set of covers. The delivery guys were very friendly and called when they were 30 minutes away so I knew when they would arrive. We would rate our experience as 5 out of 5 and would definitely recommend you to our friends.
Michael, February 2012
We bought our sofa in the Sofas and Stuff clearance sale and I have to say we are extremely happy with the sofa and the delivery service that bought it to our home. We were however slightly underwhelmed by the service we received in The Parsons Green showroom by the shop staff who seemed quite reluctant to answer questions and made us feel ever so slightly like they were doing us a favour by selling the sofa. This could possibly have been because it was a clearance item, but we were still spending a significant amount of money with them and felt they could have been slightly more helpful on the actual sale.
Dear Michael
Thank you enormously for your feedback; it's the only way we learn and improve. In your case it looks like we have not done the best of jobs of making you feel valued and cared for, and for that I offer a very sincere apology. I will be talking this through with my colleagues in London today, as part of our regular training programme, and hope that, as a result, we never leave anyone feeling "unloved" again.
Many thanks again for your valued feedback,
With very best regards
Andrew
Ruth, February 2012
customer rating
Dear Andy and team,
I would like to thank Nikki and all the staff at the Eridge branch of Sofas and Stuff. The service I received was very proffesional and extremely helpful , from choosing the settee [Helford] right through to the fabrics and trimmings,nothing was too much trouble. There was some delay in the delivery but this was due to the holiday period over Xmas and new year. The dilivery itself was done with great care and the sofa looks great. Just one disappointment was the scatter cushions ,if I position the zip at the base the design becomes upside down,and not centered. Overall Sofas and Stuff will getting a further order from me.
Many thanks
Michael P, February 2012
We visited Sofas & Stuff in their delightful Fittleworth showroom, near Petworth, West Sussex. The showroom is a beautifully converted barn and it made for a great setting to view the sofa's this company offers. We soon fell in love with one particular sofa and chose our fabric from the extensive selection. We placed our order and were given an approximate delivery time which turned out to be surprisingly accurate. We were kept updated at every stage throughout the order and delivery process, the customer service was excellent.
I was impressed by the level of help & advice we were given, the staff were knowledgeable & they listened to us and answered our questions, they went out of their way to help with fabric choices and advice.
Check out Sofas and Stuff, you won't be disappointed...!
Kate, February 2012
Excellent Barn showroom where the staff took the trouble to find the right sofa for us and didn't mind the children carrying out the bounce test on the sofas. Delivery early but rang 20 mins before, all went to plan and sofa looks great and is very comfortable. Delivery Company forgot the fabric protection box but I am informed that this should arrive soon. Good service throughout. I would definitely recommend.
Sarah, February 2012
customer rating
We bit the bullet and bought two new sofas. Having looked at other outlets, we were recommended Sofas & Stuff in Fittleworth. Very professional and helpful and lots of sofas to look at and try out in the Showroom. Great quality and lovely fabric to choose from.
Ordering was easy and delivery painless. Lovely guys who even took my current sofa outside for me.
Highly recommend Sofas & Stuff. Very patient with someone who doesn't find it very easy to make up her mind - especially when spoilt for choice!
We bit the bullet and bought two new sofas. Having looked at other outlets, we were recommended Sofas & Stuff in Fittleworth. Very professional and helpful and lots of sofas to look at and try out in the Showroom. Great quality and lovely fabric to choose from. Ordering was easy and delivery painless. Lovely guys who even took my current sofa outside for me. Highly recommend Sofas & Stuff. Very patient with someone who doesn't find it very easy to make up her mind - especially when spoilt for choice!
Alan, February 2012
customer rating
I have visited the showroom in Fittleworth three times now, and each time I have been received with a friendly welcome and the offer of an excellent cup of coffee. Everybody has been at pains to help with our deliberations, but never with a hint of pushy salesmanship. What has helped the sale particularly is the flexibility and obvious willingness to adapt to suit particular needs and preferences. I had no difficulty in deciding on the sofa bed and chair that I ordered in this case, and I came back with a friend who has ordered two sofas and some material. Again, it was the range of models on offer, and your flexibility that helped her make her decisions. It was a real pleasure for me to accompany her back to the showroom, and your organization is now on a very short list of my favourite shops. From my experience on this particular order, I can rate the experience as nothing other than a 5.
Hazel, January 2012
customer rating
5 out of 5 for website, easy to use, like the fact sofa picture changes colour with fabric selection.
5 out of 5 for showroom, lighter than most, every style possible on display.
5 out of 5 for staff, friendly, helpful but not o.t.t.! most establishments either you cannot find anyone or will not leave you alone which scares me off!
5 out of 5 for delivery, did not have to wait in all day and staff courteous and efficient.
5 out of 5 for customer service, when I had buyers remorse you were very reassuring and helpful!
5 out of 5 for product, looks great, love the quality, competitive prices.
Debra, January 2012
customer rating
You were very good all the way through the process. The website was very easy to use and I was kept well informed. I appreciated having a 3 hour window for delivery. The guys who delivered were neat and tidy and did everything as you say below. I would rate you as a 5 and recommend you to all of my friends!
Diane, January 2012
customer rating
We bought our sofa by looking at the website and ordering on the phone. The lady I spoke to was extremely helpful and helped me choose the right sofa and fabric for our needs. The sofa arrived 4 weeks later by two really nice delivery guys who wouldn't let me in my living room until it was uncovered and in situ!! It was like a big surprise and very exciting! Thank you so much for our lovely sofa, we will definately buy from you again and will recommend you to everyone!
Elizabeth, January 2012
I just wanted to thank you so much for the wonderful service you provided. I am thrilled with my new sofa and chair which arrived on the Thursday before Christmas. The delivery men were also efficient, careful and friendly.
Jean, January 2012
customer rating
Choosing our sofa with Sofas and Stuff was easy…right from trying all the styles out in the calm surroundings of the Fittleworth show room, to dealing with the staff over the phone. We had the exact size we wanted delivered by really helpful guys. I would only fault this part on the short notice we had of the delivery date, which was only 3 days. However we are very pleased with our sofa and would definitely use this company again.
James, January 2012
customer rating
The sofa is fantastic and extremely comfortable. The delivery team were quick and left no trace of themselves, they even managed to get the sofa in through the narrow doorway meaning they did not need to remove and replace windows.
Furthermore they were extremely light hearted and talkative… fantastic! 5/5
Shena, January 2012
customer rating
Our sofas arrived last Friday and we're very happy with them. The saleswoman who assisted us at the Parson's Green showroom was faultlessly professional, knowledgeable and pleasant. No false promises were made and the sofas were delivered on time as planned. The sofas are comfy, well made and look good. I would recommend Sofas and Stuff to anyone. Five stars!!
Neesa, January 2012
customer rating
Really helpful unpressurising staff, great coffee, lovely environment to choose your sofa and massive choice of fabrics. Really pleased with the end result - extremely comfortable and I think the fabric will look good for a long time. Delivery was very efficient and the sofas were delivered on time and the packaging taken away - all in all a great service and I would definitely recommend them.
Carol, January 2012
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It is very nice to begin the new year with a big thank-you to all of you at Sofas & Stuff from two very satisfied customers. .We were very pleased with the excellent service we received and the sofa's purchased ,we will be recommending your company to all our friends.
Best wishes for your business in 2012.
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H P Green, January 2012
customer rating
I cannot praise Sofas & Stuff highly enough.
From my very first telephone contact and at every stage throughout my order, the customer service was second to none. I really didn't think companies like this existed anymore. When we visited the Parsons Green showroom, the help & advice were outstanding and the staff were friendly, knowledgeable & listened to us without being over bearing. All the staff went out of their way to help with fabric choices and advice & when I wished to use my own fabric, they were very helpful at ensuring I understood it met with current Fire Treatment Regulations etc.
The sofa itself is excellent and we are very happy with it. The overall cost was very reasonable and certainly less than a lot of other stores, whilst the quality is superior to many others we looked at.
It was delivered on time & even the delivery service for such a large item was excellent. It's not always easy to deliver in London these days but not only was I contacted in advance regarding my delivery date, but the delivery men phoned me when they were about 20 minutes away. They were very efficient and careful inside my home & all the packaging was taken away and I was given a chance to inspect the sofa before signing for it.
A special mention must be made of Martyn, Dan & Nadia at the Parsons Green branch - all of whom were very, very helpful. We would have no hesitation whatsoever of recommending Sofas & Stuff - they have it all - great sofas, great prices, great staff & great delivery service. We would buy another sofa there in a heartbeat. Outstanding!
Clifton, January 2012
customer rating
Very pleased with our sofa and the help we received from the team at the Fittleworth showroom made the selection and ordering process effortless. Sofa delivered on time before Christmas and we were pleased with the quality of the sofa particularly given the price.
Mandy, January 2012
customer rating
I was delighted to see my new sofa which was delivered whilst I was out. The people delivering had to go to quite a bit of trouble to get it into the room as the door was too small but they managed without making any fuss. The sofa looks great - probably better than I had imagined.
Susan, January 2012
customer rating
Experience 5/5 - your service was exactly as you described, in every aspect from ease of order, help and advice, date of delivery, and then superb delivery arrangement whereby you called me to set a convenient time and date. This was undoubtedly the best service I have ever had from any retailer for any kind of product.
Finally, I had left a cheeky request in a note with my (non-English speaking) cleaning lady, to see if the delivery guys could help me by moving the existing sofa down the stairs into another room, before installing the new sofa in its place in the 1st floor study. Not only was this done, it was done without quibble or suggestion of a charge, or indeed any damage to our bendy stairwell.
By comparison, John Lewis tried to charge me £80 for helping me move the last remaining desk a mere 6ft outside of my study before laying the new study carpet….meanwhile George Smith sofas have proved late, expensive and unhelpful.Your people are experts in both sofas AND service - and I have recommended your company to many people since. Experience 5/5 - your service was exactly as you described, in every aspect from ease of order, help and advice, date of delivery, and then superb delivery arrangement whereby you called me to set a convenient time and date. This was undoubtedly the best service I have ever had from any retailer for any kind of product.
Finally, I had left a cheeky request in a note with my (non-English speaking) cleaning lady, to see if the delivery guys could help me by moving the existing sofa down the stairs into another room, before installing the new sofa in its place in the 1st floor study. Not only was this done, it was done without quibble or suggestion of a charge, or indeed any damage to our bendy stairwell.
By comparison, John Lewis tried to charge me £80 for helping me move the last remaining desk a mere 6ft outside of my study before laying the new study carpet….meanwhile George Smith sofas have proved late, expensive and unhelpful.Your people are experts in both sofas AND service - and I have recommended your company to many people since.
Vivian, January 2012
customer rating
We were very pleased with the attentive helpful and knowledgeable staff in our local showroom ; they couldn't have been any better!
The delivery date was bang on time and we are delighted with our purchase. The delivery team were polite friendly and took all the packaging away having placed it where we wanted it. All in all a good shopping experience.
Pat, December 2011
The delivery of the 2 sofas ordered went very smoothly and were delivered at the time confirmed. Both men were very polite and careful with the furniture which was taken into the correct room,unpacked,taking all packaging away. We have been pleased with the service we have received from Sofas and Stuff from the showroom to delivery. The sofas seemed a little hard at first but have now softened a bit and are now very comfortable as well as looking good! I would not hesitate to use your company again or to recommend you in the future.
Rosie, December 2011
customer rating
Completely wonderful! We LOVE our new sofa, its perfect, as was the whole process. More than helpful staff helping us choose the perfect one for us, getting it to us in time for Christmas, and delivered by a charming driver and assistant who were in contact by phone 3 times to give time of delivery, and even carried the old one to the garage for us. We could not recommend them more highly.
Mrs Eales, December 2011
Just want to say a huge thank you for our sofa. Your service from start to finish has been excellent and could not fault it. The sofa was delivered well within promised timescales and I am delighted with the sofa and it's quality. We are going to have a very comfy Xmas. Thank you again and hope you all have a lovely festive season.
Nicola, September 2011
customer rating
We are absolutely delighted with our sofa and chair, so much so that I placed a second order for another sofa, chair and footstool. The colours and the fabrics are lovely and both deliveries went extremely smoothly. I would definitely rate our experience as being 5.
Sally, July 2011
customer rating
Did mean to contact you to say what a smooth process this has all been. I was kept fully informed about delivery times etc and the delivery lads were very helpful indeed. You have been a really good company to deal with – will be happy to recommend to friends
Londongirly, 2011
customer rating
Of course, it's just as important to us to know if you didn't enjoy the experience, so we can improve. Either way ring us on the freephone number: 0808 1783211 or email us on feedback@sofasandstuff.com
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