What people say...
We've had some really positive feedback from people who've bought their sofas from us. Some of this feedback has been sent to us directly, and some has been posted on other sites. For ease of reference we have re-produced a cross section of comments in one place, so that we could share what others have said, with you.
Rebecca Kane, Aug 2015
5 star service every time
LOVE this store. Great products, lots of help with choosing colours and fabrics. Great delivery and service every time. And they carry products up the stairs for you - so rare these days!
Mr Davis, Aug 2015
Always a pleasure to visit the barn
We are previous customers of Sofas & Stuff, as we were very happy with the patience shown to us while deciding on our sofa recently so we returned to look at the footstools. We were again given lovely service by Nikki even when our expected delivery day needed to be changed due to a work commitment suddenly popping up. I was then happy to have the item delivered to the barn and I could collect it at my convenience - which I did the next day. Unwrapped the well packaged item and checking it over found it to be in perfect condition and looking lovely - thanks to the furniture maker too!! Will easily recommend to others and also be a repeat customer. Thanks
Mrs Atkins, Aug 2015
New Sofa Excitement
The service at Sofas and Stuff was top quality as soon as I walked in to the huge showroom. I was offered a cup of tea or coffee immediately, invited to sit on any of the numerous sofas I liked, and then left in peace! When it suited me, I was given as much help and time as I needed and never felt pressurised to buy. Once I had made my mind up, ordering was easy and an approximate date for delivery was given. The sofa was delivered on time by courteous delivery guys who checked it over thoroughly before leaving. We are thrilled with our new purchase as it is sooooo comfortable!
Mrs Wall, Aug 2015
The two settees we ordered from Sofas and Stuff are beautiful! They are extremely well made- the fabric is lovely and soft and a fabulous colour. They were delivered on time and I cannot fault them. The ladies in the shop in Manchester were lovely from the moment we walked in - the whole experience could not be faulted.
Mrs Miller, Aug 2015
Our Camden Sofa
I have nothing but praise for the excellent service we received, mainly from Rachel but also from the other staff we dealt with. I had already tried other Sofa companies but had felt under pressure to sign up to a deal that was about to expire, and left to chose from lots of models and countless fabrics. This did not happen at Sofas and Stuff. Rachel was patient, imaginative and methodical with us. Our beautiful sofa was delivered earlier than expected in the end. It looks great and is incredibly comfortable. Our only criticism is that the delivery service was rather disorganised and unhelpful in comparison with the Company. No complaints about the delivery itself which was smooth.
Mrs Halstead, Aug 2015
Extremely happy Customers
From our first contact with our nearest showroom near Harrogate and then subsequently visiting to look at the sofas, we made up our minds fairly quickly. We were really pleased with the level of customer service and the quality of our beautiful Alwinton sofa in Swaledale linen. The couriers were excellent and delivered within the 2 hour slot as arranged. We would definitely use Sofas & Stuff again and would have no hesitation in recommending them to others.
Mr Webster, Aug 2015
Good company with excellent products
Show room staff very welcoming and helpful in finding just the product we required. Timescales for manufacture and delivery were kept to and the delivery firm used were both helpful and careful in the execution of their task. All in all very good customer service.
Mr Chkiliba, Aug 2015
Very good service
I would like to thank all Sofas & Stuff staff for the good service that they have provided. The quality of sofa is very good. Many Thanks to Rachel who did everything possible to deliver the sofa on time . Many thanks to delivery team for their kindness.
Arthur Bostrom, Aug 2015
The Best Shopping Experience Ever!
I visited the Manchester Sofas and Stuff store several times before making my choice. The welcome from the first visit was warm and became warmer and friendlier on each subsequent visit. I was never under any pressure, but help in finding the right sofa for me was always there when I needed it. I changed my mind several times, but I'm glad I did because I have the best sofa I've had now. Jane, Tina and Susie have made the whole experience fun, with lots of laughs , cups of coffee and great assistance at all times. The delivery process was on time and the guys who delivered were friendly, good and their job and helpful. They took away all the packing materials and made sure I was happy with the sofa before they left. Can't fault this experience: I really have never felt so looked after.
Lucinda de Mauley, Aug 2015
I love my sofa and it was all handled very smoothly. Many thanks for your efficient service.
Mr Pattenden, Aug 2015
Wonderful sofas and amazing customer care.
We bought our sofas from Nikki in Tunbridge wells and could not praise her enough.Throughout our purchase she was very helpful and kept us informed of our sofas progress. We love them and are very proud of our freshly done lounge. A big thank you to her and the company. Faultless!! Highly recommend!
Gaye Hardiman, Aug 2015
know your delivery arrived on time, the staff were pleasant and courteous, and the goods (two sofas) were in place in no time. I am very pleased to pass on my thanks for and satisfaction with your good service.
Alan Whiteley, Aug 2015
Excellent product, delivery very good and helpful
Mr Brooker, Aug 2015
Excellent service throughout
Chose a new settee at the Eridge store, plenty of helpful advice as required without any sales pressure. Delivered on time by very helpful and cheerful operatives. Very pleased with the quality of the settee, very comfy!
Mr Adams, Aug 2015
first class product.
From the day of placing the order,new sofa,to the day two men carried it into the lounge ,we received excellent service.The sofa is extremely comfy and obviously made to a very high standard.Certainly a company easy and professional to deal with.
Don and Hilary Moore-Barton, Aug 2015
Our furniture was received in perfect condition and exactly as required including non standard legs finished as specified by us.
We were very welcomed at ‘The Barn’. We could not fault in any way the information, patience and detailed help we received in making our final choice.
If only all retail therapy was like that! Five+ out of ten.
Customer, July 2015
The reception at the showroom was a bit off hand. The salesperson was busy with phone calls etc. The subsequent contact by email was good and I took delivery of the sofa when I expected to do so and I have no complaints about the quality or value for money.. A minor hitch with the delivery was that the area code for my phone number was given to the courier as the Harrogate code not York so the courier did not contact me as expected. I am very pleased with my sofa which is the main thing and the couriers were very polite and accommodating.
Sarah Hughes, July 2015
Great service from setting my foot in the shop to sitting on the delivered sofa. The sofa itself is a high quality product, very pleased.
S Merryweather, July 2015
Fabulous Kentwell Chairs
Very thrilled with our two new Kentwell chairs. We visited the Manchester showroom in April together with my 'mood board'. (Parking was no problem) Jane intuitively knew the look and style that I was hoping for and devoted a lot of time showing me suggestions of fabrics. We chose the house fabric Jura in Taupe. The chairs arrived a couple of weeks ago and fit beautifully with our existing leather sofa and furnishings. Many thanks to Jane and Tina at the Manchester showroom for all their help.
Mr and Mrs Smith, July 2015
We cannot praise highly enough the service we received at Sofas & Stuff. The help and advice we needed was second to none.
Juliet, July 2015
The shop in Edinburgh is well presented, light and airy. The staff are very helpful and provided good advice. Sofa delivery was efficient with a call 30 minutes before arrival. Importantly the sofa is comfortable and we are very happy with our purchase, the only problem being it makes our other sofa look old and worn.
Miss Richardson, July 2015
Delivery men A team
The whole experience was great but the delivery men take the biscuit. Being a women living on my own it can be intimidating having two strange men in your house. They were extremely helpful and did everything to make sure my sofa was delivered.
Mrs Larkin, July 2015
We were treated courteously and efficiently.. WE never felt that we were taking too long. The discussions were very helpful and the explanations good in every detail. Delivery was first rate. I would say that we couldn't find fault except that the coffee was not very good. I looked at them to see if they had a chaise longue, but unfortunately couldn't find one. Many thanks for a good experience.
Mr. Agnew, July 2015
Delivery team 5
Sale service 5
Excellent all round.
Jacqui Thistlewood, July 2015
We were told that the legs, on the large Linton sofa, were unattached for delivery - this was not the case and made for a VERY tight squeeze into the house & room. The delivery guy were excellent in getting the sofa in. The sofa looks amazing and is very comfortable. Very good service at Red Brick Mill showroom. Good price for a British sofa and it arrived in only 6 weeks.
Of course, it's just as important to us to know if you didn't enjoy the experience, so we can improve. Either way ring us on the freephone number: 0808 1783211 or email us on firstname.lastname@example.org