Delivery

kentwell Scarborough Baltic Sea

Kentwell large sofa in Scarborough Baltic Sea

2 chairs

Delivery

 

Delivery Time

The delivery of your handmade sofa, bed or chairs is timed for between 6 -10 weeks from our acceptance of your order, depending upon the model you choose and your choice of cover fabric.  If we are making something special for you in your own fabric or in a fabric that is particularly difficult to get hold of, then you will understand that we may need to add extra time to your delivery.

 

Delivery Time Slots

A week before your delivery you will receive a call from our warehouse to give you a date. We will then call or text you again the day before, to give you a two-hour window for your delivery. Should anything untoward occur or if your delivery is running late, the driver’s assistant will keep you updated.

 

Delivery Costs

Mainland England and Scotland deliveries cost just £49 and Wales £69. Harder to reach places across the water cost more and rates vary, so we will be very happy to give you a quote: just give us a call. If you live offshore in a remote part of the UK or Ireland, please give us a ring and we will recommend a delivery partner for you.

 

Please remember that we are only able to store orders in our warehouse for up to three weeks. After three weeks we will need to charge you £10 per week for any item we have been unable to deliver to you.

 

Returns Policy

If you are not entirely happy with the handmade sofa, sofabed, bed or chair you ordered online when it arrives, we will take it back free of charge and refund your order.

This policy applies to all sofas, beds and chairs in fabrics and colour ways displayed on our website and purchased from the website only. It does not apply to models and fabrics that you may have chosen in person from one of our showrooms.

 

Please note the exception: corner units

Unfortunately, we are unable to accept back or refund corner units that have been made or assembled to your specifications.

 

 Awkward corners and other impediments to a painless delivery… 

As you can imagine, deliveries of large pieces of furniture is not always as easy and straightforward as we would like.

It is really important for a pain-free delivery that you have a good look at the outside of your house, the lane, the drive, overhanging trees, narrow doorways and staircases to flag up any possible difficulties before we set out to deliver your furniture.

Forewarned is forearmed and with the right information both you and we can be well-prepared in advance to manage tricky access without tears.

We would appreciate it enormously if you could ensure, for example, that access via your lane or drive is wide enough and that overhanging trees will not impede the delivery van. Sometimes we can arrange a smaller van.

Check for fragile items outside that should be moved before delivery: statuary, flowerpots, bird tables, urns, hanging lanterns and so on.

Inside the house and staircase if necessary, take down any valuable paintings, mirrors or bric-a-brac that could be damaged en route.

A good idea is to cover valuable carpets or runners that could be damaged in the process of delivery with druggets or dust sheets, polythene or even newspaper.

In short, we very much hope you will take responsibility for giving us the clearest possible access and for protecting your belongings.

Sometimes where there is very restricted access we may be able to help you by delivering and collecting your sofas without taking out door or window frames .

There is a risk that when we are making every effort to get your furniture in through a narrow space, your paintwork, wallpaper and woodwork may be damaged if there is a very tight squeeze.

Our team are very skilled, and where we need to remove glass, windows and doors, or need to deliver via a balcony, we can do this, but we hope you understand that accidental damage in the process is possible.

You will understand that this is why we need you to sign the agreement below indemnifying the Celtheath delivery team and Sofas & Stuff against any damage to either furniture or property, before we can authorise your delivery.

Meanwhile, together, we will make every effort to deliver your furniture with every possible care. Here’s to a very happy delivery.