Once your furniture has arrived at the warehouse, the team will check it over and book it in. They will then send you an e-mail with a suggested delivery date and follow it up with a telephone call. We deliver Monday to Friday between 8am and 8pm. The day before your booked delivery date, we will send you another e-mail confirming your 3-hour delivery window, this is a guide only.
We charge £69 for delivery to anywhere in mainland England, Wales or Scotland, except if you live in a hard to reach areas of the UK. Our standard delivery charges do not apply for orders with over 8 pieces or to Clearance items. Please ring us on 0808 1783211 for a quote.
If your postcode is AB, DD, DG, ML, or PA, we will charge you £99.
For Isle of Wight deliveries, we will charge you £98.
For any UK offshore, European deliveries or for any postcode that appears in the list below, we will need to give you a quote for the cost of delivery.
HS, IV, KA, KW, KY, PH, TD and ZE
If your delivery is an awkward one, eg, hard to access location, up a few flights of stairs with no lift, etc.. then your delivery may cost extra. It is best to call first and speak to one of our team.
Please call us on 0808 1783211.
Please remember that we are only able to store orders in our warehouse for up to three weeks. After three weeks we will need to charge you £20 per week per item we have been unable to deliver to you.
As you can imagine, the delivery of large pieces of furniture is not always as easy and straightforward as we would like.
It is really important for a pain-free delivery that you have a good look at the inside and outside of your house, looking especially at tight areas such as corridors, narrow doorways and staircases. Outside, please check your lane, your drive, overhanging trees to flag up any possible difficulties before we set out to deliver your furniture.
Forewarned is forearmed and with the right information both you and we can be well prepared in advance to manage tricky access without tears.
Check for fragile items outside that should be moved before delivery: statuary, flowerpots, bird tables, urns, hanging lanterns and so on.
Inside the house and staircase if necessary, take down any valuable paintings, mirrors or bric-a-brac that could be damaged en route.
In short, we very much hope you will take responsibility for giving us the clearest possible access through your home. This protects both your home and your belongings. Sometimes where there is very restricted access we may be able to help you by delivering and collecting your sofas by taking out doors or window frames.
There is a risk that when we are making every effort to get your furniture in through a narrow space, your paintwork, wallpaper and woodwork could be damaged. We will endeavor in these situations to ask your permission first.
Another good idea is to cover all valuable carpets or runners that could be damaged in the process of delivery with dust sheets, polythene or newspaper.
Our delivery teams have many years experience, and we can if necessary often remove windows and doors, and deliver via a balcony. Specialist equipment may be necessary which we do not carry in our vans, so if you want this service please let us know in advance and we will let you know what it will cost.
Finally, sofas and beds are bulky items, and hallways are often narrow places. This is why we need you to sign an agreement indemnifying the delivery team and Sofas & Stuff against any damage to either furniture or property, before we can place your gorgeous new sofa exactly where you want it.