Mrs Craig, September 2013
Great first impression, need to follow through for a better
Loved the show room and helpfulness of the staff. great
selection of fabrics and styles on display. This really matched the
impression set by the web site. There was a mistake on the order
input which meant I was quoted the wrong price. This was quickly
rectified with a follow up phone call on the Monday. My
expectations were managed that 5 week delivery would be a stretch
give the holiday period. In the event the time scale was met but
after an incorrect notification of delivery (wrong day) which meant
a day waisted hanging around. Very happy with the chair and
footstool and that it arrived within 5 weeks! Would buy again.
Mrs Barttelot, September 2013
Sofa and stuff have gigantic choice of sofas and stuff plus the
bonus of them providing gigantic service with helping client to not
only chose the furniture but the fabric of your personal
Do go to Sofa and Stuff if you need a chair, sofa , sofa bed or
even a bed. The atmosphere is so relaxing and the staff do not in
any way bamboozle you but are there to help you with choice of
furniture but more importantly they have an enormous choice of
fabrics which you can chose from... You can conrol the finished
price by the fabric price . Take a piece of your curtain fabric
with you... That will help when you are confronted with this
amazing choice on offer, Another marvellous help is that the staff
know their fabrics so can so a lot of the choosing work for
Jane, June 2013
Dear Carole and Alison and to all others who were involved with
Please accept my apologies for the lateness of this email of
thanks for the safe arrival of the two chairs for Oates, which as
with the Wadenhoe before were delivered and 'set up' by two of your
very competent and courteous delivery team.
In both cases with the Sennen and the Angus, the choice of
fabric, colour ways, texture and style of chair work so well in
their setting at Oates and look to have been made with the high
standard of 'attention to detail' that is just one of the many
'selling points' of Sofas and Stuff. Although they have had little
use so far the initial comfort is certainly evident, and no doubt
they will stand several years of R&R time.
These chairs together with the Wadenhoe, which is superb,
complete our business, for the time being, with Sofas and Stuff. As
mentioned in an earlier email to Carole, Sofas and Stuff has lived
up to everything that our family friend's, (and customers of
yours), the Horseman's, described. We are both very grateful for
the time, explanations, guidance and follow up support which we
received from you and of course we are very happy with the made and
supplied orders. We have already passed on your details to friends
following compliments made on the sofa and chairs and will continue
to do so with confidence.
With all good wishes and thank you again.
Julian, November 2012
Service in the shop was exceptionally good, friendly, helpful and knowledgable staff who were not overbearing. The range of styles, sized and fabrics, and the flexibility and choice were amazing. It took around 2 months to deliver the sofa and chair we ordered but it was well worth the wait as they are beautiful and the quality is very high, so much so that we have ordered another identical chair. At £49 the delivery charge seems very high, on the other hand the goods were very well wrapped in protective coverings and the delivery men did all the unwrapping and took away all the waste, as well as attaching the legs to the sofa and chair. They also arranged a 2 hour delivery slot and phoned 45 mins before arrival.
Laura, November 2012
Forgive me, I am an old dinosaur when it comes to IT so would prefer to give you my feedback on your quality of product and service via this email. Our recent chair delivery was a bespoke order and the outcome is a fabulous chair that is receiving many compliments – thank you! It both looks fantastic and more importantly is the most comfortable chair in the house so we are all fighting to use it.
Last year we purchased a sofa from yourselves which continues to please us all, gets lots of use and still manages to look great. I cannot rave more highly about your company, its products and the service you provide. The person that has impressed me most is Nadia at your Fulham showroom, she has been helpful, efficient and a delight to deal with.
Congratulations and good luck in these challenging times.
Mary, July 2012
I love my new chairs! I chose them during a visit to the showroom, where staff were extremely helpful. Ordering by phone was simple and the predicted manufacturing time was accurate. The delivery process was good too.
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Mary, July 2012
Great chairs, excellent service!
I love my new chairs! I chose them during a visit to the showroom, where staff were extremely helpful. ordering by phone was simple and the predicted manufacturing time was accurate. The delivery process was good too.