Miss Hamilton, September 2014
Worth the wait
Staff in the Edinburgh store were very friendly and helpful. Delivery estimate was 8 - 10 weeks and it took 11 weeks in the end but the furniture looks great.
Both sofa and chair very comfortable. Only problem is that there is a smell from the sofa... hopefully it will fade but it's been a few weeks now and it's still noticeable!
Katrina, August 2014
Just wanted to say how absolutely delighted we are with our lovely chair. It is very well made to our specification & very comfortable! I was also impressed with the delivery service who placed the chair where I asked & unwrapped it, taking away all the packaging!
Carol, August 2014
So what to say about our sofas? yes we had to wait a while for them, but they are absolutely gorgeous!! so worth the wait.
They look amazing - exactly the "cottagey" look we wanted, and they are exactly right for our sitting room. Love the fabric, and love the scatter cushions in a contrasting colour.
Comfort - yes they are so comfortable, while supporting our backs as well.
Delivery men - brilliant! very punctual, very efficient and very friendly. Couldn't have wanted better.
Oh, and the ladies in the showroom when we went to look - so helpful and friendly, helped us lots to make the right decision for us. Thank you so much Pamela, Maira, Hector, and all at the Woodchester showroom.
Overall rating of the whole process - ten out of ten.
S Wallace, August 2014
Brillant, friendly, helpful and fabulous sofas!
I cannot recommend Sofas and stuff more highly! Fantastic company from the moment you step through the door of their beautiful showrooms and see their fabulous sofas! We went in for a look and ended up with three products!!
They are friendly, helpful and nothing is too much trouble. I had photos of samples sent to me when I got worried over matching current furniture after I had ordered my sofa. Coffee and a warm welcome guaranteed.
The sofas are just gorgeous. I also ordered a beautiful footstool which I modified to my own taste, and again they couldn't have been more accommodating. The fantastic armchair was not needed but we just couldn't resist once we sat in it!
Informed of the progress of my order throughout, the delivery was booked at my convenience. The delivery drivers were great. Not bothered by the out in the middle of nowhere location, they trundled down a very narrow track and found us. Happy to help, the set the whole lot up for us in a very jolly manner.
My experience was top notch from start to finish. My next sofa (I hanker for a chesterfield) will always come from Sofas & Stuff!
Louisa, August 2014
Great quality sofas; friendly, helpful and informative staff; an excellent choice of products and fabrics.
We bought 2 new sofas and were impressed with the choice of styles and the hundreds of fabrics. It was really nice to be able to select the style of sofa and choose the covering and legs, it felt very personal. All the staff were incredibly helpful and the showroom was in a beautiful setting! The sofas were delivered within the promised time scale and were even better than expected!
Miss Houlihan, July 2014
Charming helpful service
There was a problem due to email breakdown. The staff, particularly the charming Martyn, sorted everything out to my satisfaction with speed and efficiency. Love the sofa and chair. Thank you. Patricia Houlihan
Mrs Rowland, July 2014
Sofas look even better in our sitting room than they did in store
Good quality and comfy, even the basic range material that we went for looks good. Loose covers do not appear saggy and have a good fit.
Mrs Somerset, July 2014
sofa so good
We had a lovely experience at the warehouse, beautiful furniture, so hard to choose,
But we had fantastic advise from Julia, which helped, and made it easier
The two sofas and Chair looked wonderful in their new home,,, so comfortable,
The delivery Men were very helpful and informative.
Mrs Sellwood, June 2014
Very friendly and knowledgeable staff and helpful in making choices
Mrs Hill, June 2014
Excellent and friendly service
Our new sofas are now in situ and we are thrilled to bits with them. They have added some much needed glamour to our drawing room.
Mrs Makin, June 2014
Really good service, great sofa
Sofa is good quality exactly as we had hoped, service in the
shop brilliant unfortunately they misread my email address so I
never got an order confirmation to double check the order. I
emailed the info@. helpline twice but they never replied. I
Eventually received a text about delivery so knew it was on its
way. I noticed my email was incorrect on the delivery note so
called to ask for all paperwork to be resent. Still happy though it
came within the given timeframe taking arriving much earlier than
expected so a bonus. Would recommend.
Mr Cory Dobbelstein, May 2014
lovely comfy sofa
Very good quality sofa, comfy and roomy. But not that big that
is swamps you.
We have a 3 bed 1930 semi, and the lounge is not too big, but
the Large Alwington Sofa looks great in it.
The back cushions are feather filled and really need a lot of
Seat cushions are fine and only need a weekly plumping up.
Wished they made the back cushions the same.
Delivery was on time and went smooth
Miss Tyerman, May 2014
Outstanding quality, style and service!
We love our new sofa - it looks amazing and is so comfy! From
start to finish sofasandstuff have been excellent; we will
definitely be using them again.
Mrs Sleight, May 2014
Delighted we purchased our sofa from Sofas & Stuff
The staff were very knowledgeable, friendly and extremely
patient when we could not make our mind up quickly. The sofa is
really pretty and looks very hard wearing even though we did not
pick the most expensive fabric. Overall it looks a beautiful,
classical sofa which we are thrilled with. A minor hick up on
delivery date (which they were very apologetic about). Thank you
very much, we'd be very happy to recommend.
Ms Parsons, May 2014
It was the coffee and biscuits that swung it!!!
I wasn't having much luck finding a sofa that was a little bit
out of the ordinary but comfy and stylish. Happened upon sofas and
stuff on an internet search and luckily the show room in
Fittleworth is v v local so popped along,
What a lovely experience! Julia welcomed me in, guided me
through my many options and made me wonderful coffee with some
biscuits! She was very patient, helped me with a vast selection of
materials, and was very informative.
It still took me several months to decide but it was worth the
wait..... My Alwinton sofa is stunning! And really really
Thank you Julia for all your help!
Mrs Oliver, May 2014
From the helpful person I placed my order with to the two men
who delivered the finished item I have had nothing but ten
out of ten service. Thank you.
Mrs Dodd, May 2014
Great looking Sofas, Very Happy Customer
The customer service was very friendly and informative from
start to finish. Very happy with the sofas, our front room has been
Mrs Miller, April 2014
Brill and Marvy
Sofa is comfy, looks good, all family are happy with size, shape
and colour and all was very efficient as well as being timely
Mrs Thomas, April 2014
They do what they say on the tin, fast, efficient, friendly good
I knew which sofa I wanted as I had seen an advertisement for
it. The showroom staff were very caring and helpful, kept us
informed, did what they said they would do, delivered on time with
first class delivery people. Thank you.
Mr Hitchman, April 2014
As ordered, on time and delivered with a smile.
SofasandStuff were a pleasure to deal with. Evereyone involved
in the service was very helpful and we were kept informed at each
stage of the process. The sofa was delivered when promised,
installed and all packaging was removed. All in all, a first rate
experience. Thank you and well done.
Mrs Field, March 2014
Lovely sofas, helpful staff.
The staff at the Gloucestershire shop were very helpful,
spending a lot of time with us to get the fabric colours\styles
that we wanted. We ordered 4 sofas. Now they have arrived, they are
lovely - just what we wanted. Very comfortable and lovely fabrics.
Delivery men were very professional.
I hope the Stain Guard Cover that we were sold is a 'no quibble'
insurance because it was expensive.
Only negatives were - we were quoted a price - then when we
made, what we thought were small changes, i.e. different type of
feet, requesting arm caps - these added considerably to the price.
Also we had a nine week wait between order and delivery, whilst
this wasn't a huge problem, it would have been better if this had
been made absolutely clear, whereas I think we might have been told
that in a quiet whisper!
Overall - would recommend the company.
Mr Palmer, March 2014
Excellent from start to the sofas being delivered, very helpful
at the barn when picking fabrics and sofas
Scott & Jayne, March 2014
Fabulous why would you go anywhere else.
We had trolled through the internet and had dwindled it down to
three companies....the first one that we visited an assistant
didn't even bother to approach us, the second it took them over a
week to get back to us with a quote and then we went to Sofas &
Stuff well we were sold the moment we walked through the door.
We were made to feel very relaxed and welcome we sat on the sofa
that we had seen on the internet and it was so comfortable that we
didn't want to leave the shop ( the glass of mulled wine that we
were given on arrival may have helped with this) our quote was done
on the spot, order placed and it was delivered in just over 4
weeks. We are so happy with our purchase and would highly recomend
sofas & Stuff to anyone .
Fiona, March 2014
Never make recommendations normally as experiences always
And i especially wouldn't recommend buying blind as i did,
however sofas and stuff have been very helpful and our sofa is
everything i hoped it would be. Communication was very prompt,
swatches requested arrived very quickly, delivery was arranged and
sofa arrived exactly when specified by very helpful men who also
took all wrapping away. it is a lovely comfortable sofa i just
wonder why it is the exception to be happy with service and
whatever item it may be- sofas and stuff really do understand the
whole experience something a lot of other companies could learn
John Miller, February 2014
Very pleased with the sofa and bed which arrived sooner than
expected and were assembled and positioned efficiently by 2
We went to Sofas and Stuff to look at beds and sofas because we
had had such a good experience when we ordered our last sofa. We'd
been to Sofas.com in Chelsea and were a bit underwhelmed although
the products seemed very similar. We were treated like friends at
the Fittleworth Barn and we went ahead and ordered our new sofa and
bed. During our visit (which we were astonished to see lasted
nearly 4 hours!), we had the full attention of Susie who was so
helpful and utterly patient. We also had about 20 minutes with
Andrew, the owner who instils confidence and helped enormously with
his detailed knowledge of production and materials quality. It is
difficult to find any fault in our experience, in the furniture
quality or in the value for money. We have recommended our friends
and family to go there without hesitation.
Mrs Batt, February 2014
Great, very helpful and smooth running
Great, very helpful and the whole order went through very
Miss Williams, February 2014
The most comfy sofa!
The sofa (alwinton) is fantastic. It is great for curling up on
on a chilly evening. The fabric (harris tweed) is cosy and feels
good. The delivery went smoothly and the guys were very friendly
and helpful as we were worried about getting the sofa through our
small doors. Overall the experience has been good.
Kimiko McClellan, February 2014
Delighted with my purchase
I made a great deal of research before I decided to buy a sofa
from Sofa and Stuff. Although there are many similar designs
available in the market, the sofa I chose from Sofa and Stuff was
the best in terms of its fabric quality, stylish and well balanced
design as well as great value for money. From the point of placing
my order to delivery and instalment, the staff were efficient and
very courteous. I am a delighted customer.
Mr E Goodman, February 2014
what a beautiful show room and furniture
Found the website on line and was a mediately impressed .
Arranged to visit the Bishops stortford show room. When we arrived
we loved the showroom and the staff were so helpful. Found the sofa
we wanted and the material and even had the choice of legs. Made
the order and were told end of February so was happy with that.
Received a phone call to say it will be delivered end of January so
that was even better for us. Lovely sofa very comfy perfect for
Mr Davies, February 2014
The reason we decided to use sofasandstuff was primarily because
the showroom was extensive and the sales staff knowledgeable and
relaxed in approach. Now we have our 2 sofas, they are without
question, the best buy we have ever made. Finding a sofa that is
stylish, comfortable and good value is not easy. The seats contour
to your body and immediately make you feel at home. The only
downside is that getting out of the seat to make a coffee or go to
bed is now so much harder............you don't want to leave !
Debbie, January 2014
Thanks for your assistance, we visited the London showroom twice
before making an order and were never rushed into a decision.
Mr Daly, January 2014
Great showroom, good service, good products and good value.
We loved the B.Stortford showroom and rated the staff. The
delivery service was good, the value of the sofa is good and the
product is good. We are pleased.
Miss Berry, January 2014
Lack of communication
I can't fault the actual sofa, when it finally arrived. It's
great! However I have to rate only 3 stars because I ordered this
specifically within the Christmas delivery lead time only for it
not to be ready. I was told 5-6 weeks lead time. After 5 weeks I
emailed the contact in store who took my order to find out at
estimated delivery - no response. So a week later (after 6 weeks) I
rang up to be told "oh, don't you know? there's a problem with your
order and it won't be ready until mid-January". I clearly had not
been told at any point in the order process that my delivery would
be delayed. It was due to the fabric supplier, however this was not
my problem, yet the person I spoke to was of the opinion that it
wasn't their problem or fault either. I would have minded less if
I'd been told of this problem as soon as they knew of it. I clearly
needed a sofa for Christmas having guests about to arrive and no
furniture in my new house. The person I spoke to had no
suggestions, so it was my request/suggestion that they deliver a
showroom sofa as a matter of urgency for me to use until mine was
ready. They agreed to this request after a few internal discussions
and from then on dealt with it very well indeed, fitting my
delivery in to suit me. However I did feel aggrieved that it was I,
rather than Sofas & Stuff, who came up with the solution to the
problem! I didn't expect this service for such an expensive sofa
and for the approachable, friendly marketing spiel they produce. I
don't think it'd stop me ordering from them again though...the sofa
Mr Simmonds, January 2014
Great designs, good quality and wonderful service from all the
staff. Many thanks.
Helpful showroom staff, good communication on progress/delivery
at all times.
Would recommend to a friend.
Debbie, January 2014
Many thanks for our great sofa, it's fab. Special thanks to
Martyn and the London team who made us most welcome (twice - as we
The delivery team must have a mention too - Joy was brilliant in
organising the delivery date and the chaps could not have been more
Just waiting for the stain guard to arrive via post (as they had
run out on the delivery van.)
Mrs Ross, January 2014
I am really pleased with my sofa choices - the fabrics are
really lovely. Its so difficult to imagine what the finished pieces
will look like but I am particularly proud of my tartan snuggler,
its so beautiful. Teh furniture has transformed our lounge into a
gorgeous snug. The pre-Christmas delivery was a little close to the
wire, but the delivery company were excellent - flexible, prompt
and polite. All round great service
Ms Ide, December 2013
I am in love with my settee and foot stool
I am really happy with my new settee and foot stool. For years
and years (read 30) I had the same settee so if I was going to have
a new one I wanted it to be the right choice....and.... it was. It
looks good and it feels nice to sit in. "James" doesn't fluff it up
for me so I have to do that on a daily basis and that may be a
slight negative point.
Miss Burnham, December 2013
Absolutely thrilled with the sofa and fabric!
I was looking for a sofa for some time and liked the various
size options that Sofas and Stuff offered. I bought the Alwinton in
Forth Chalk. It was great because I only had a small front room and
I didn't want anything too big. It looks great in the room and is
really comfy. I am so pleased with it I am tempted to buy another
sometime soon to match.
Mrs Robinson, November 2013
Beautiful products. We ordered another throw to compliment one
we already had from Sofa's & Stuff. Very quick & efficient
delivery & beautiful throw. Many thanks!
Mr P Gooderham, December 2013
Fabulous selection of material, styles of sofa. helpful staff.we
Great delivery service..will definitely rec to all.
BB, December 2013
The whole experience was fantastic from start to finish!
When I have purchased sofas in the past from other places it's
never made feel as excited as I did when I purchased this one. From
when we first looked around the barn, to the first sit down on my
sofa - I couldn't of hoped for such an Experience. Staff even
called me after I'd placed the order to confirm I was happy with my
colour choice as I had been jumping between two colours. I would,
and have, recommended to everyone and anyone that will listen Sofa
& Stuff is the place to go. Plus we have had lots of comments
on how comfy our new sofa is. Thank you
Sue, December 2013
Just writing to say that we are really pleased with our sofa and
We would like to thank you for all the attention and help you
gave us - it was really appreciated.
The delivery was fine and please thank all your colleagues for
Miss Machin, December 2013
We are very pleased with our sofa we purchased
Mrs Maitland, December 2013
Fantastic, helpful service from start to finish.
We went to the Hungerford showroom and felt very at home
wandering around with a cup of tea as we discussed various options
and tried out several sofas for comfort. They have a great choice
of "house" fabrics but we wanted something different. Again that
was no problem. The sofas arrived at the specified time - so
helpful being given a 2 hour delivery slot. Thank you Sofas &
Abigail, December 2013
Excellent service and product with poor follow-up on fabric
The delivery guys were great, although they came exactly as I
was leaving for the school run which I had requested was the only
20 mins to avoid during the two hour window. As I left an open
house, by the time I returned the sofa was delivered and all
packaging removed. The sofa is wonderful, comfortable and elegant.
However there was no fabric protection, purchased at £80. I went to
our local store the week after who said that they would make sure
the certificate and details on the number to call in a 'stain
emergency' would be sent to my email to confirm the fabric
protection however this has still not been done nearly three weeks
later. The store did give me a spare fabric protection box and
confirmed it had been on my order but I am without the certificate
I was promised which I will now need to chase again which is
Kae, November 2013
Just wanted to say thankyou for the delivery of our lovely sofa.
It is gorgeous and we are very happy with our purchase. Our sofa
very well made and were pleased to have caroline's help when
ordering our sofa in parsons green . We would certainly recommend
sofa and stuff!
Bryony, November 2013
Sofas & Stuff were not only very efficient but the sofas are
I bought my sofas off the website, having had excellent help
from one of their staff. I explained what I needed and they
recommended a couple that they thought would be suitable and then
we chose one. They were very helpful with choosing the fabric. They
delivered the sofas on the date I had asked for. They were on time
and the delivery men unwrapped everything, set up the sofas and
took all the packaging away. I would highly recommend Sofas &
Stuff, I was so pleased with everything.
Mr Gardner, November 2013
Friendly, knowledgeable and helpful. Met all their promises.
Made the whole experience of spending money pleasurable. A
fairly rare feeling for this male.
Mr Turpin, November 2013
Good service in store and delivery on time
Plenty of choice of styles and fabrics with helpful staff to
guide us. Great value for money too, better than the usual high
Jill, November 2013
I found Sofas & Stuff at Eridge on line and went to visit
and thought the showroom was lovely, unique. Nikki and Ali
were very helpful and knowledgeable.
The delivery time was as advised and the delivery men were
helpful and very pilot.
The sofa is lovely, I am trying not to fall asleep on it each
evening. I therefore give you five out of five..
Mrs Owen, December 2013
Excellent tailored service on a whole
When we starting looking for our sofa's, we were looking for an
exact quality matched with a contemporary look. Sofa's and stuff
were able to provide this with. We have only had our sofas for a
few days so cannot comment on wear and tear etc, however, here feel
luxourious and are exactly what we expected. The only thing the
company could improve on is their courier service. It seemed like
literally a man with a van. This just took the shine off what were
Mr P T, November 2013
Fabulous service from beginning to end- definitely well worth a
Sales staff and delivery men both very professional.
Products fabulous quality and all British made a definite plus-
Mrs Last, November 2013
Excellent sofas and service.
I found Martyn at the London store extremely helpful when I rang
for advice as I was only able to shop on line. Samples of fabric
were sent speedily which helped me decide what would look right in
my home. The men who delivered the sofas were also very good at
their job. All in all a great shopping experience and a delight to
be buying British made.
Elayne, November 2013
The sofa is lovely and as I expected. The delivery people were
very efficient and very helpful.
They were earlier than expected and did not ring us first as
requested, but this did not, in the event, cause any inconvenience
We will be happy to give you 5 out of 5 and would very much
appreciate a Marks and Spencer voucher.
Mrs Wiggins, November 2013
just what we had been looking for!
we were having trouble finding a sofa that was comfortable and
the correct width as we have a short wall for it to go on.
we saw the website of Sofas and stuff and called in and found
the alwinton sofa, comfy, slouchy with loose covers, which is what
we wanted but too wide.
however it was a relief to be told that it was no problem to
bespoke the sofa to our size. Marvellous!!
it arrived sooner than expected and the delivery men were very
helpful in unwrapping etc etc. we ordered a spare set of covers as
well. highly recommend Sand S!
Mrs Gilbertson, November 2013
Great customer service
Really pleased with service over the phone and at the Hungerford
show home. Thought the website was helpful too.
Mr House, November 2013
excellent service, lovely comfy sofas.
I was very happy with the service at the Yorkshire barn. Good
advice but not to pushy. Sofa arrived in time scale given and seems
very good quality and is very comfortable. Noticed after a few days
one of the legs was bending but it seems only that it hadn't been
screwed in fully, I did this and all seems OK now. Would definitely
Martin, November 2013
excellent service, lovely comfy sofas.
I was very happy with the service at the Yorkshire barn. Good
advice but not to pushy. Sofa arrived in time scale given and seems
very good quality and is very comfortable. Noticed after a few days
one of the legs was bending but it seems only that it hadn't been
screwed in fully, I did this and all seems OK now. Would definitely
Miss Gilmour, October 2013
We could not be happier with our lovely new sofa.
The whole process - from visiting the show room and choosing a
sofa to delivery - was a pleasure. Everything ran smoothly, all the
people involved were helpful, friendly and professional, and the
end result was exactly what we wanted. Five stars!
Mrs Chatwin, October 2013
Relax in style with Sofas and Stuff
The sales persons were extremely helpful giving us informative
advice on selecting the right sofas. The only down side was when
our two sofas arrived one did not have the correct matching piping,
however, the firm was very quick to remedy the error with little
inconvenience to us.
N Hill, October 2013
A pleasant experience from order to delivery
Have now purchased two sofas from Sofas and Stuff. The whole
experience was excellent from order to delivery. Thanks to the
Sales staff at Parson's green showroom, Martyn and Nadia for the
help, advice and patience whilst I deliberated over size and
colour. Delivery was as stated and this was for custom made sofas.
Aftercare, delivery team has all been good. Would be happy to
recommend the company to friends considering purchasing a sofa etc.
Finally, and not least of all sofas look great and are just what I
Mr Golding Truman, October 2013
Good quality products and personal service when dealing with
We have ordered both a king size bed and 2 sofas from
"Sofasandstuff". We have been very pleased with all our items.
There was a slightly longer wait for our items than originally
advised. But then all items have been hand built in the UK, and
with specific fabrics. We would recommend family and friends to
consider using "Sofaandstuff" in the future.
Heather, October 2013
Comfort & class!
We were delighted with the service received. Although we
had to wait a bit longer than was arranged (because a flaw was
found in the original fabric) the sofas and chair were certainly
worth the extra wait.
Miss Martin, October 2013
My platinum wish list!
After a lot of sitting on comfortable but not quite what I
wanted sofas from your normal high street names, a friend told me
about Sofas and Stuff. Although the nearest barn is a fair distance
from me, the fact that I could mix and match to create my ultimate
sofa and chair combination was too tempting to give up. Pamela
could not have been more welcoming or helpful and we tried every
chair and sofa in the barn! Coming home with a huge range of
swatches, I put my personalised platinum wish list together and
started emailing Pamela and Vicky to get their advice and guidance.
Within four days we had everything sorted out and I placed an order
at the beginning of September. My bespoke sofas and chair arrived
ahead of schedule in the middle of October, an amazing production
time for bespoke furniture. The furniture is a comfortable as I
remembered and looks amazing too. I am thrilled that I took the
time to make the journey to Gloucestershire and have recommended
Sofas and Stuff to friends and family already.
Amanda, October 2013
My husband and I visited your showroom in Parson's Green.
We were given a very friendly and relaxed welcoming from
Martyn. We had quite specific ideas about the colour and
texture of fabric we were looking for, having spent a long time
looking at numerous sofas in numerous shops. Martyn was
incredibly patient as we rejected one after another fabric due to '
not quite the right colour' or 'too expensive' (he kept happily
giving us quotes for various options), or 'wrong texture' etc
etc. Whilst at no point was he pushy he didn't give up and
keep trying to find the right fabric at the right price. He
gave constructive opinions when asked and fully achieved our
remit. Some 6 weeks later we have just taken delivery of said
sofas and we are delighted. Added to this the delivery guys
were cheerful, friendly and respectful of our newly decorated
house. The sofas arrived very well protected and were fully
uncovered and assembled in our sitting room. An all round
excellent experience and I would recommend Sofas and Stuff every
Sally, October 2013
We are at last connected to the internet at our new home in
Sedbergh, so I can now tell you just how delighted we are with our
new sofa which arrived last week. The style and the colour
are just perfect and it looks fantastic in the space we planned for
it. Of course its real purpose is to be sat upon, and we are
having to limit ourselves to very short coffee breaks at the moment
as there is still a lot of unpacking and organising to be done and
there is a great danger of relaxing and falling asleep!
The whole experience of buying a British made sofa from you has
been a pleasure, with such a choice of styles and even more choice
of beautiful fabrics. We also appreciated the time to linger
over a cup of coffee, take as much time as we liked to try the
sofas, and take advice from you without being rushed. It was
also interesting to compare our previous lives in the textile
Many thanks for everything.
Jennifer, October 2013
A good shopping experience
The staff at the barns are very patient and helpful . No
pressure to rush your choice of furniture . I had many samples
before making my selection .The delivery men were polite and
careful. My sofa is very comfortable my only complaint is rather
too many machinist cottons left sticking out of seams.
Tomlinson, September 2013
Good service - shame about the cushions!
Very patient sales assistant, given lots of help. Pleased with
overall look of sofa. Not sure at the moment whether the fabric is
appropriate as it's very prickly. Have been assured that it will
"settle down". Scatter cushions were badly made, zips too long. Not
sure how they passed the "checker". However, very pleased that the
company have offered to send replacements without quibble.
Would recommend company.
Mr Davis, September 2013
We are thrilled with our recent purchase. The sofa was delivered
on time and exactly as specified. A really comfortable, stylish
Mrs Wickham, August 2013
Very good product shame about the delay in manufacture
We visited the showroom in Eridge and were very pleased with the
helpful staff we took away fabric / colour swatches to decide what
we wanted, we returned a couple of weeks later to place our order
which seemed very straight forward. The delivery date was confirmed
between 5 to 6 weeks which seemed reasonable, 6 weeks passed and we
had not received any correspondence so we decided to chase up
delivery of our order., there appeared to have been an oversight
and our sofas had not been manufactured. The lady on the phone was
very apologetic and explained that we unfortunately would have to
wait a further 6 weeks until our sofas would arrive, she offered us
a refund of the delivery fee and protection charges as an apology
which seemed fair but still inconvenient. We received the sofas as
promised in 6 weeks and we are very happy with them, unfortunately
the whole experience was tarnished by the earlier problems.
Michael & Alison, July 2013
Satisfaction with Style!
From the moment you walk in helpful assistance is at hand, even
offering a coffee to help with your deliberations!
Choice is not simple as there are so many, and so varied sofas,
from which to make your selection. The advantage of having a
specialist outlet to hand is that you are able to try similar
sofas, in varying sizes, view different fabrics, discuss
alternatives with knowledgeable staff; all of which results in very
happy customers and a product which pleases.
sprig, July 2013
Lovely, good quality sofas at a reasonable price. We had
to wait a bit longer for ours as the 'house' fabric we chose was
not available in stock, as one would expect from a house fabric.
Good service at the barn and no hard sell.
SC99, July 2013
Having visiting many sofa shops and being utterly
uninspired, we were so glad we found Sofas and Stuff. We
couldn't find anyone to beat them on a combination of design,
comfort, quality and price. The Harrogate staff were so
knowledgeable and helpful, enabling us to customise our
furniture so that we got exactly what we
wanted.Everything arrived as and when promised
without any hitches anywhere along the line. We love our new
furniture and can't recommend Sofas and Stuff highly
Mrs Youngs, July 2013
Loving new sofa
Great sofa, I'm glad we had it altered (ie made the back
cushions taller)...it has made it that bit more
comfortable....after all sofas are all about being comfortable
It also looks fab in our new look sitting room.
The staff in the showroom couldn't have been more helpful and
Mrs Read, June 2013
Having put up with our old sofas for far longer than we should
have, my husband and I eventually (and reluctantly) took our
two young kids sofa shopping. The staff at Sofas and Stuff
in Fittleworth made us feel so welcome that, after our
second visit, the kids actually started asking if we could have a
day out at the sofa shop!! The ladies in the shop were
extremely patient with our indecisiveness and, after looking at
photos and measurements of our living room, came up with some
superb suggestions. Our sofas were delivered last week and we
couldn't be more pleased. I would (and have) recommend
Sofas and Stuff to anyone! 5/5
Joelle, June 2013
Yes, we are really pleased with the sofa, very well made and the
material is really nice. The delivery was no problem also,
packaging all taken away etc. And choosing the sofa was
really enjoyable, we went to the Fittleworth barn and looked round,
although it took a while to decide, the staff were really helpful
and we eventually made our decision!
Thanks very much, a load off our minds! I would say 5 out
of 5, can't think of any reason not to!
Mrs Brown, May 2013
I just wanted to drop you a quick line to thank you both for all
your help and patience. The new sofas arrived about 10 days
ago and are just lovely. They fit in the room perfectly
- size, shape, colours - everything! To hear my husband say
it's the best £1500 he's ever spent, whilst stretched out on his
jade sofa, is pretty fab. My husband hates spending
I'd also like to add ....that 'The delivery guys were polite,
charming and the installation was effortless'.!!
Mr Groom, June 2013
beautiful furniture, very helpful staff
I would thoroughly recommend sofas & stuff; we had a very
enjoyable experience at the head office and showroom in Sussex
where there were lots of sofas on display which helped enourmously
when we were making our choice. The prices were very competative
and we were very pleased to use an english company and to know that
the furniture was hand built to order in this country. The only
problems were that despite changing our order 2 weeks prior to
delivery, the sofas came with the wrong legs and without the stain
cleaning kit that we had paid for. This however was quickly
rectified and the new legs and clening kit were put in the post
within 10 days. The quality of the furniture is excellent and we
would not hesitate to use this company again
Mrs Vinall, May 2013
Great friendly, efficient service and a high quality chair that
we are thrilled to have in our home, thank you!
My brother has used Sofas and Stuff previously so we were
already assured but the quality of the product. We didn't visit the
showroom, but felt we had sufficient information to know exactly
what we wanted to order having looked at the website, compared it
with similar styles from other retailers and already knowing the
fabric sample we wanted to use. The final reason we chose Sofas and
Stuff was because they could source our fabric and we didn't have
to go through a laborious process of having to re choose from a
The ordering was simple and efficient and I was able to ask
advice about the wear of the fabric which was both informed and
After a 6 weeks the chair arrived, the delivery being simple and
efficient to arrange. The chair is everything we could imagine it
was going to be and we are thrilled with the end result. It is
extremely comfortable and I am sure will grow old gracefully with
I wouldn't hesitate to recommend Sofas and Stuff, they have been
Josie, March 2013
After viewing some sofas via the Internet we sent an email and received a prompt reply answering our questions. As a result my husband and I visited the shop in Parsons Green where we received a very warm welcome and were offered coffee and biscuits.
After sitting on a number of sofas we decided to buy the ones we had seen on the Internet. There was a significant range of fabrics and legs so it did not take long to find something suitable.
Placing the order was straightforward and we were advised the sofas would take 5 weeks for delivery. We received an email just before the 5 weeks were up advising the sofas were ready for delivery and delivery was then arranged for the following week.
The sofas turned up on the day as planned and were set up by two very friendly delivery guys. The sofas look excellent in our living room and as an added bonus came with 4 scatter cushions which we had not expected.
I would definitely recommend sofas & stuff and give the team a rating of 5 out of 5.
Chris, March 2013
We visited the Tunbridge Wells showroom as this is closest to us. We were able to ask questions with absolutely no sales pressure or hassle.
Loads of styles and materials to choose from and plenty of swatches available to take back and consider at home. We visited the shoproom twice over a period so made sure we had the right final choice. Also looked in lots of other stores, in magazines and and online but nothing came close. Service throughout was exemplary - great communication and friendly support.
We ordered the Arlington extra big sofa in pale blue stripe - it is amazing and is exactly what we wanted!! We get compliments all the time and it exactly suits our new home. We have now purchased 2 matching armchairs.
Can't recommend Sofas and Stuff more highly - only wish we had more money and spare rooms to buy more!
Steve, March 2013
My wife and I visited the Parsons Green showroom on a number of occasions and each time Nadia was very friendly and helpful, offering practical advice. There was an excellent range of fabrics to choose from and we ordered a sofa for delivery before Christmas. Although it was a busy period Sofas & Stuff kept to the delivery date they gave us so we had the pleasure of a new piece of furniture over the holiday period. We were so pleased with our purchase that we followed up in early January with an order for a pair of non matching armchairs.
We have just taken delivery and we are even more pleased with these two pieces than we were with the sofa.
Sofas & Stuff supply quality furniture and all the staff we dealt with (Parsons Green showroom, head office and delivery men) were polite, efficient and a pleasure to deal with. We recommend the company to our friends who admire our new furniture and would do not hesitate to to do the same to anyone reading this review.
Patricia, March 2013
I love my sofa - I needed a small sofa for a little cottage and chose the alwinton compact - it fits perfectly and whilst not large it comfortably seats 2, unlike some of the other shops I looked at before I found sofas and stuff.
The service at the barn was excellent - I wanted to use fabric of my own that I already had, which was no problem - again unlike other shops - and at a reasonable price. Suzanne was very patient and helped me find my fabric in one of the fabric books, to check its suitabiity, as I couldnt remember its name.
The delivery team were very good - I live in a small lane but they happy to wheel my sofa down to the house and didnt mind the slightly awkward entry to the house (narrow access) - all without any grumbles.
Overall an excellent experience shopping with sofas and stuff - definitely a 5 out of 5 and would definitley recommend and buy again if the need arises. Thank you!
Katy, March 2013
So deliciously comfy and elegant and excellent no hassle service
What a relief in the world of house renovation!
Jayne, March 2013
Great service, rubbish delivery!
Enjoyed buying the sofas, great people in the showroom. Kept up to date whilst waiting for the sofas online. Disappointed by the delivery guys. Unfriendly, in a rush, made me feel uncomfortable and instead of turning around in my cul de sac, decided to mount the pavement. At no time did these guys ask me if I was happy with sofas
Steve, January 2013
After visiting the Parsons Green showroom and getting great service (I asked lots of questions!) I ordered two sofas. Both arrived before Christmas as promised. They were delivered on time and quickly put in place/put together by the two delivery men. Also arrived with a small box of care products which I didn't expect. They look fantastic and when we do our other lounge I'll be going back.
Sims, January 2013
Good service, you actually kept and did as arranged. Friends who have visited since delivery, think it is good buy and fits into the space well.
Alison, January 2013
Sofa So Good!
Very pleased with my sofa and armchair which are exactly what I wanted and arrived well in time for Christmas. Our house was flooded on 23rd December but, as I had decided on a sofa with legs, the water did not damage the furniture and Having its legs in water has not made any difference
Ben, January 2013
”I am grateful for the excellent service.
However I am disappointed with the comfort. I went for the upgrade option of an additional £50 for feather cushions. I took this option on a previous sofa and was prepared to pay the price of puffing up the cushions in return for the added comfort.
Yet I sense that despite the factt that I did not compromise on cost, the company have compromised on the quality of the feathers provided. I was told that this is not a common option and belatedly I understand why. For a £3,000 ish sofa I find that there is hardly any give when I sit on the sofa. I would like to think that the sofa can be worn in but I sense and fear that a compromise has been made over the quality and that there will continue to be a rather too firm. The flipside is that there is so little give, the cushions rarely need to be puffed up....”
Richard, December 2013
Yes sofas are fine and your delivery guys were on time, fast, careful and all went well.Thank you.Rated 5 out of 5.
Rachel, November 2012
Beautiful sofas, competitively priced, lovely showroom
We visited the barn in Fittleworth, West Sussex. Fabulous selection of sofas, helpful but unobtrusive sales people. They gave great advice. I ended up ordering an armchair I didn't even know I wanted as it was so comfortable. We were really impressed with the value too. We waited just over six weeks for delivery, as advised. The delivery people were polite and efficient, even when they had to remove the doorframe to get our new armchair in. We absolutely adore our new furniture.
Chris and Libby, November 2012
"We ADORE our sofa! Positively glowing comments have included the words 'exquisite' and 'beautiful' and 'divinely comfortable'. Our visit to your Eridge showroom, near Tunbridge Wells, was an enjoyable experience with help but no hassle and plenty of time to choose a spectacular fabric. Delivery was trouble-free and we have nothing but praise for the service provided by all at Sofas & Stuff."
Lisa, November 2012
I bought a Kentwell sofa and Alwinton armchair from you earlier this summer which we were absolutely delighted with, and needed some cushion inspiration for the finishing touches. We wanted a seaside theme – but something classy not twee. Claire at Harrogate clearly knows her fabrics and pointed us in the right direction in our search for a coastal theme – something classy, and not too twee. We are delighted with the results – and again really impressed with the complete end-to-end customer service you provide.
Sarah, October 2012
Lovely sofa, happy with delivery and purchase process
Frances, October 2012
Read about Sofas and Stuff in a magazine and saw the sofa we liked the look of. We were checking out all sorts of sites but like the look and feel of the website and the fact that the products were all British made. After taking a very long drive out to the Tunbridge Wells branch, all our thoughts were confirmed. The lovely Lady who ran the barn was so friendly and more than helpful with time, energy and advice, without being at all pushy. Just interested and keen to help us find a solution. She gave us a good quote, didn't look down on us when we talked of a limited budget but rather helped us get what we want within our limited budget. The next few days saw a myriad of samples arrive through the post. We took a long time to order as we had just moved and life was hectic and when we did, even the fact that the factory closed for two weeks for summer was not a problem. It was worth the wait. The sofa was delivered without any fuss or sucking of teeth by some really helpful guys and our sofa is now firmly ensconced, part of the family, looks and feels wonderful.
We are so very happy with it and with dealing with Sofas & Stuff.
I can't rate this company high enough and feel more people should know about them, so do trust the good reviews and buy your sofa from them.
I put my priceometer at average because they are not a budget, cheap company but not a snooty over priced company either. I think their prices are competitive and yes, if expensive for some, well you get what you pay for and the expense is really worth it.
So average means, I find their prices sit well in the marketplace.
Christine, October 2012
We saw the style we liked in John Lewis but the squish looking sofa was uncomfortable with too deep a seat and sloped back. I found a similar style (Alwinton) on the Sofas and Stuff and the seat depth was slightly less so we headed off to Hungerford. There were plenty of display models so we could try the even narrower seat depth (we decided against this) and we could see a wide range of fabric on other models. After helpful advice we ordered two large Alwinton sofas. They arrived yesterday during the 2 hour window we were promised.
The experience at the showroom led me to recommend Sofas and Stuff to my elderly parents who are downsizing and find shopping on the modern high street a trial. They do not have internet access but I printed off the page with the selection of small sofas and showed them my fabric samples. They recently visited the Harrogate showroom and ordered a Petworth snuggler and I hope they are as pleased as we are when their order arrives.
Patrick, October 2012
Better than DFS but a way to go
Excellent good quality product very pleased indeed, poor delivery times though we had to wait 10 weeks having been quoted 6-8, I do not know of any other businesses that shut down for a summer holiday?!
Clare, August 2012
Really helpful staff in the shop. Fantastic range of sofa styles with both fitted and loose covers. Really efficient delivery with the shortest lead time I could find after a lot of research! Really pleased with the sofas - thank you.
Paris, July 2012
After having been very uninspired after visiting the large High Street sofa chains we visited the Sofas and Stuff barn showroom in Fittleworth in June.
We had a good idea of which style of sofas we wanted and as soon as we walked through the door we had spotted the one, however on looking around the showroom there were several styles which really jumped out.
We were greeted by Mandy who was fantastic, she seemed to have all the time in the world for us, no pressure and very knowledgable. She talked us through the two types of sofas in which we were interested and the options available to us and then helped us with the huge range of fabrics on offer.
We went away to think about the options and returned the following weekend when we ordered a sofa and an armchair which were completely different to the style which we had first imagined. Again Mandy had so much time for us and have to say she is a fantastic asset to Sofas and Stuff (her colleague, although we did not deal with her, seemed equally friendly and knowledgable too).
We were told that the delivery date was in five weeks and exactly five weeks later the sofa and armchair arrived here at the cottage. The delivery men gave a slot of between 0930 - 1130 and at 1030 they arrived, unwrapped the items, placed them where I asked, set both the sofa and armchair up beautifully and cleared the small amount of mess.
The sofa and armchair have been here for a week and we are so pleased! They are exactly what we asked for, so well made, comfortable and look just perfect next to the open fire.
I would have absolutely no hesitation about using Sofas & Stuff again, I would recommend them wholeheartedly to any of my friends or family who are looking for gorgeous, quality items from a very professionally run company.
Mrs Howard, July 2012
Excellent service from beginning to end. Very good choice and helpful staff. Expert delivery. No problems!
John, June 2012
Sofas and Stuff do occassionaly make a mistake and this was one of them this was rectified very quickly -
Ordered 3 pieces of furniture after very helpful advice and patience from staff.
Unfortunately the fabric covering ordered for one piece had long been discontinued by manufacturer so a refund for part of order was requested until we sorted out alternative fabric. Instead of crediting my credit card account, I discovered that a repeat transaction had been processed. This resulted in me owing the credit card company some £5000+. The total order was finally sorted out and I am generally happy with the quality of the furniture
Ade, June 2012
We recently bought 2 Alwinton sofas from sofas and stuff and have been very pleased with the whole experience. In the showroom, there was plenty of choice of styles and materials and the staff were very helpful, not to mention patient, as we took our time deciding on which combination to have.
Once ordered, the sofas were delivered on time and now look and feel great in situ in our living room. The prices are a little higher than some other popular retailers but you get what you pay for and these are stylish, well made sofas. Chuffed.
Michele, June 2012
Really love our new Alwinton sofa - it looks fabulous! Having seen it first on the internet we discovered there was a showroom only 20 minutes away in Fittleworth so we went to have a look. The selection and quality of the sofas was really good and the staff were very helpful, welcoming and knowledgeable. Delivery was within the estimated time frame given when the order was placed and on the day arrived within the time slot allocated.
We are now thinking of ordering a footstool to match. Extremely satisfied with Sofas & Stuff and would definitely recommend.
Graham, June 2012
Just wanted to let you know that the sofa arrived safely and we are DELIGHTED with it, best bit of furniture we have ever bought!! Everyone admires it.
And,better still, the delivery guys took the old one away. When it was delivered it had to come in through the window as the doorway was said to be too narrow but they managed to get it out via the door without difficulty!
Graham, May 2012
We approached buying a new sofa with trepidation as we have got it so badly wrong in the past.
When we moved to our cottage we ordered a sofa which when delivered would not fit through the front door. We had to remove the window to get it in but even then it was too big for the room.
However we need not have worried because right from the start Sofas & Stuff have been brilliant. We visited the showroom near Hungerford and were impressed by the staff as well as the furniture and the prices. Every question was professionally answered and advice given on how to ensure that the sofa we chose would fit through the door.
The sofa arrived on time and was delivered within the 2 hour time slot by 2 men, who not only got the new sofa in but also incredibly managed to remove our old one through the front door!!
We are absolutely delighted by the design and quality of the new sofa which has transformed our sitting room.
What a joy to find a company who enage with you and fulfil their promises
Lisa, May 2012
I have been meaning to drop you a line to thank you for all your spot-on advice with the furniture order for our bolthole in Norfolk.
The fabrics you suggested for the chair and sofa work brilliantly, and are a good foil for the wing chair in the moon fabric. We are very impressed with the quality of the pieces - plus also the delivery service. It could not have been a worse day when they arrived, but the guys appeared with covers for the carpets and were careful to wipe everything down as they unpacked. They were superb.
Jane, May 2012
A really friendly and personal company to deal with without any high pressure sales techniques.
They cope well with all manner of questions and requests for unusual dimensions and variations whilst offering great coffee on tap.
The sofas are excellent quality and come in a wide variety of stylish designs.
We now have 3 sofas, 2 in a holiday cottage which still look perfect after 2 years constant use and now a further 1 in our own home.
Great delivery and after sales service too.
Highly recommended and I would look no further for sofas now.
Balaam, March 2012
Excellent service, buying a sofa was never so easy.
The whole experience of buying a sofa was easy and pain free. The entire range of sofas were on display with every swatch available to help me choose exactly what I wanted. The sales person was very helpful and knew what she was talking about, offering advise when needed. I now have a lovely, high quality ,British made sofa that is a dream to sit on.
Jill & David, March 2012
Our sofa arrived today on the day and time of arrival given. The service was brilliant as was the whole procedure - from firstly a great website, a visit to the showroom, help and advice regarding different fabrics from the ?manageress, the processing of the order - all were terrific and finally the sofa when delivered is perfect. Having seen it in situ, we will be back to order a matching chair in the next week or so.
Rosie, February 2012
I went to The Barn at Fittleworth twice before ordering my two sofas, which have been much admired and envied by my friends! I've recently moved down a coastal track and hats off to the delivery guys who found the cottage and were very helpful.
Michael P, February 2012
We visited Sofas & Stuff in their delightful Fittleworth showroom, near Petworth, West Sussex. The showroom is a beautifully converted barn and it made for a great setting to view the sofa's this company offers. We soon fell in love with one particular sofa and chose our fabric from the extensive selection. We placed our order and were given an approximate delivery time which turned out to be surprisingly accurate. We were kept updated at every stage throughout the order and delivery process, the customer service was excellent.
I was impressed by the level of help & advice we were given, the staff were knowledgeable & they listened to us and answered our questions, they went out of their way to help with fabric choices and advice.
Check out Sofas and Stuff, you won't be disappointed...!
Elizabeth, January 2012
I just wanted to thank you so much for the wonderful service you provided. I am thrilled with my new sofa and chair which arrived on the Thursday before Christmas. The delivery men were also efficient, careful and friendly.
Pat, December 2011
The delivery of the 2 sofas ordered went very smoothly and were delivered at the time confirmed. Both men were very polite and careful with the furniture which was taken into the correct room,unpacked,taking all packaging away. We have been pleased with the service we have received from Sofas and Stuff from the showroom to delivery. The sofas seemed a little hard at first but have now softened a bit and are now very comfortable as well as looking good! I would not hesitate to use your company again or to recommend you in the future.
Mr Scott, June 2013
Can't 100% recommend