delivery...
Everybody needs a holiday sometime even
sofa experts. Our factory is going on its holiday in between 6 July
and 1 September. But don't worry. It only means our lead time will
be two weeks longer than normal. So instead of four weeks it will
take six from your order to delivery.
We're so keen you sit on our sofas that
delivery, depending on your order, takes around 30 days*.
That's half the average time it takes
to get a high street sofa delivered, and at a better price. On one
occasion we delivered a sofa on an inflatable raft, but mostly we
deliver by lorry.
We do charge for delivery, but only £49 to
anywhere in mainland England and Wales. So it's the same if you
live in Llandudno, London or indeed Penzance. A fraction of what it
costs us! Scotland and offshore UK deliveries (which are to The
Scottish Isles, Northern Ireland, Isle of Man, Isle of Wight,
Guernsey and Jersey) we charge £98, again just a fraction of what
it costs us!
Access.
About a week before we deliver we'll ring you
so we can arrange a convenient date and also to discuss any
possible difficulties.
Our sofas are extremely well made and some are
very heavy. The van staff really hate us when they have to carry
them 500 yards up a hill.
But what if you don't live on the ground
floor?
We're real experts at getting sofas through
windows with a block and tackle. I once had all the larger contents
of my flat delivered that way through my third-floor window in
London.
Please let us know at least two weeks before
delivery if you'll need this
kind of help. Our delivery team will quote a (very reasonable)
cost for this minor miracle.
Delivery time slots.
Everybody hates hanging around for deliveries.
So we do delivery time slots to make it all hassle free.
Just ring our delivery team on 020 8961 6968
the day before your sofa is due. They'll let you know when it's
going to arrive, within a two-hour time slot.
Don't ring earlier than one day before your
sofa is due to be delivered. We won't have the information!
Your old sofa
Lovely new sofa from Sofa & Stuff on the
way? What about the old one?
In with the new. Out with the old.
There's a time to say goodbye in every sofa's
life. If that day is here, let us know. We'll organise for your old
sofa to be taken away to the local council recycling centre, for
£35 (that's just to cover our costs).
Or, send us the best photo you can, suggest a
price and tell us roughly where it lives. We'll put it on our blog
so someone can give it a good home.
*Subject to fabric availability.