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COVID-19 FAQs

Hello, Sofas & Stuff here.

In light of recent government communications and advice from the World Health Organisation regarding COVID-19, we are working with our showrooms to take the appropriate actions to maintain the safety of our staff and customers.

All our showrooms as of today are open for business.

If you would like to have a private design appointment to discuss your sofa, chair and bed needs, in one of our stores, then book one here. We can also chat to you online with Live Chat, look out for the blue icon in the bottom right hand of your screen when you are on our website, or we can chat to you over phone on 01798 300353.

If you have any other sales or support enquiries,

please contact the main number 0808 1783211

or contact your nearest showroom.

Q. Are your showrooms open as normal?

A. Unfortunately, all of our showrooms will be temporarily closed from 24th March until further notice. However, you can still order online, and speak to us via our online live chat, emailing us at [email protected] as well as by calling us on 01798 300350.


Q. Why have you closed showrooms?

A. We wanted to keep our showrooms open as long as possible, but following recent government advice, we’ve had to make the decision to close all of our showrooms in order to minimise any potential risk. We put the safety of our colleagues and customers first, so closing our showrooms for the time being is the right thing to do.


Q. When will showrooms be open again?

A. We are keeping a close eye on the situation, and this decision will be based on any updates from the Government and Public Health England. We look forward to welcoming you in our showrooms again when the time is right.


Q. What if I need to speak to someone about my order?

A. If you have any queries about your order, our customer service team will still be on hand to help. We know the coming days and weeks will be filled with uncertainty, so if you have any questions, please email us at [email protected] or call 01798 300350 to speak to a member of our team.


Q. Can I still receive delivery of my furniture items?

A. We know you are really keen to receive your new furniture, but following the latest advice from Government and Public Health England regarding non-essential travel and services, we have temporarily had to suspend all deliveries for a period of three weeks. After this time and, following latest advice, deliveries and collections will operate as usual. If you have a query on an existing order, please email our customer service team on [email protected] or call 01798 300350. Your patience is sincerely appreciated.


Q. Can I still place an order online for delivery?

A. Yes, orders can still be placed through our website. If you have any questions, you can use the live chat function on our website where one of our team members will be able to assist with anything you may need.


Q. Should I be concerned about touching an order I have received or collected?

A. There is no evidence to suggest that the virus can be transmitted from packaging, according to Public Health England.


Q. Are you changing your returns policy / process during this time?

A. No, we are not.


Q. Are your Support / Customer Services still open?

A. Yes, you can contact our Support Team via [email protected] or on Live Chat, look out for the blue icon in the bottom right hand of your screen when you are on our website.

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