Mrs Ray, February 2014
You will be guaranteed a fantastic, reliable and personal
service from Sofas & Stuff!
Sofas & Stuff are the best place to go and view a wide range
of sofas in comfortable surroundings. You can take as long as you
like to make that important choice, helped by a nice cup of coffee
and friendly staff!
Sofas & Stuff give you a reliable and totally honest
service, keeping you informed as your special sofa is made.
I would definitely go back to Sofas & Stuff again!
Mrs S, February 2014
Good service, great sofa
Had a nice experience in the showroom, friendly, relaxed and
helpful. Also liked the style, not a usual showroom full of brown
leather sofas. We came away thinking there were a few we'd have
We were happy to pay a bit more for the service and choice of
British sofa. Like the choice of local materials.
Very happy with it now we have it at home too. A bit firmer than
The main disappointment was the delivery. We were promised
delivery before Christmas during w/c 16 dec. when we got to middle
of December we were offered one delivery slot at short notice 7-9am
on 24 December (Xmas Eve). We were away for Christmas so that
didn't work (we were on a plane at 7am) and we didn't have the sofa
for the family events we held he following weekend and New Years.
I'd expect most people don't think before Christmas means Xmas eve
because not much you can do with your old sofa by then.
I suggested other dates and would have preferred to keep dealing
with sofas and stuff but instead had to deal with third party
delivery company. Initially told dates I gave wouldn't work as
delivery co. Closed until 6 jan. Then getting ready for work on 3rd
of jan at about 7.45 I got a call to say the sofa would be with us
in next 20 mins. Fortunately hadn't left for work and could
accommodate the sofa at short notice.
Delivery men were great, efficient and fast. So no complaints on
Generally not enough communication after we paid our money until
Diane, February 2014
Excellent service, great choice
From start to finish it was a pleasure dealing with Sofas &
Stuff. The showroom choice, staff attention and delivery where all
C Johnston, January 2014
Outstanding service, knowledgeable & friendly staff, lovely,
We wanted a pair of sofas with specific measurements. The
decision as to which style was painless thanks to Belinda, who
expertly guided us through the various options. We had previously
decided on a fabric, which was out of stock. Belinda sourced lots
of different similar fabrics & arranged for samples to be sent
to us. The final choice was much cheaper than our original fabric!
Sofas arrived as promised, before Christmas, were unpacked &
all the rubbish removed. Lovely, comfortable, good looking sofas -
very happy clients!
Mr Tisdall, December 2013
They delivered exactly what we wanted
We looked hard for a classic smuggler and finally settled on
sofas and stuff. We are very pleased with the result. The show room
staff were helpful and it was easy to choose our own fabric and pay
for this direct.
Christine, December 2013
We ordered a Petworth sofa in Scarborough cotton velvet after
visiting the Yorkshire showroom. We had driven down from Newcastle
and the drive took us well over the hour, we were so glad we
did as the staff there were extremely helpful and professional. We
were contacted regularly about the order and it arrived within the
timescale given. It's a stunning sofa, well made, and a lovely
addition to our drawing room. Would I use the company again? Most
certainly, the service we received was excellent, they are
competitively priced, and have an extensive choice of both styles
John, December 2013
Friendly Staff. Quality Product
Found this company on the net as we wanted British built
furniture. Found the staff friendly and very helpful. Sofa as ready
in timescale agreed but having to wait 10 days from it arriving in
their warehouse to delivery to us was a bit too long. Overall
pleased with purchase.
Sarah, November 2013
We are really thrilled and delighted with our new sofa and our
choice of fabric.
Even more so as we were unable to view the sofa in store.
Relying on my judgement and also my daughter who viewed it and gave
it a "sit on test "for comfort !
The staff at the Tunbridge Wells store we found to be
friendly,efficient and help full.
The delivery guys were also great as they very kindly
carried our old sofa outside and positioned it into our shed . So
all on all a very big thank you.
Mrs Keatley, November 2013
Everything was hastle free at Sofas and Stuff. The staff were
very helpful, coffee was offered, nothing appeared to be too much
trouble.The material samples came very quickly. The sofa is great,
the delivery men were polite and professional, what is not to
Mrs Field, October 2013
Lovely sofas, helpful staff.
The staff at the Gloucestershire shop were very helpful,
spending a lot of time with us to get the fabric colours\styles
that we wanted. We ordered 4 sofas. Now they have arrived, they are
lovely - just what we wanted. Very comfortable and lovely fabrics.
Delivery men were very professional. I hope the Stain Guard Cover
that we were sold is a 'no quibble' insurance because it was
expensive. Only negatives were - we were quoted a price - then when
we made, what we thought were small changes, i.e. different type of
feet, requesting arm caps - these added considerably to the price.
Also we had a nine week wait between order and delivery, whilst
this wasn't a huge problem, it would have been better if this had
been made absolutely clear, whereas I think we might have been told
that in a quiet whisper! Overall - would recommend the company.
Mary, October 2013
My sofa is great, your service, samples, show room were all as I
would expect. Delivery all happened as planned.
Happy to be annonimously quoted. 5 out of 5.
Michael, May 2013
The delivery was on time, the sofa was exactly what we wanted
and we are very pleased with everything and shall not hesitate to
recommend you to others.
Pam, January 2013
After a difficult time with a well-known department store regarding a poor quality piece of furniture, I found Sofa & Stuff situated just up the road from us. Suzanne was a delight to deal with, nothing was too much trouble. I was very pleased with the ordering process and took receipt of my lovely Snuggler chair last week. I was very pleased with the quality & style.
I enjoyed visiting the Barn showroom and it was easy to park. I also found if you chose the house fabrics the prices were very good value compared with other retailers.
The only criticism I have is about the very unhelpful people who make the delivery appointments on the phones at the delivery company.
Once the delivery was sorted the delivery guys were very friendly, polite & helpful & phoned me when they were 20 minutes away to say they would be with me soon.
Joy, November 2012
Chose our new sofa from the barn at Chilton Foliat and spent a considerable time choosing the material in a very relaxed atmosphere with excellent help from the ladies there. Received swatches within a couple of days and some extra material to have an old poufee recovered to match. The sofa was ready within 5 weeks. My only criticism was that because we could not accept the sofa on the day offered because of a hospital apointment we had to wait a further 3 weeks for delivery until they were in our area again. Sofa is lovely and delivery men were excellent and courteous and took away all packaging.
Ann, October 2012
We had recently moved and decided to treat ourselves to a new set of sofas and chairs. I wanted to find a company that sold British made sofas and that was reasonably local to our new home. We went to the Tunbridge Wells branch which has a really good selection of sofas and chairs on show and a veritable treasure trove of materials. We met Nikki, who was so helpful and skilled. I had a vague idea of what I wanted and Nikki helped me develop those into a beautiful selection of sofas and chairs. Nikki has a great deal of experience in textiles, patterns and colours and, with her expert eye, gave me the confidence to chose a variety of patterns which go together so well. If you need inspiration there is a really useful ideas book with pictures, colour combinations and materials to browse.
Nikki and her colleagues were very helpful, whether in person or over the telephone, and provided good old fashioned service, which is so rare these days. The delivery men were polite, prompt and tidied up after themselves. They managed to get a very large sofa up two flights of very narrow staircases without damaging the sofa or the wallpaper!
Since I've had the new furniture in place I have had loads of compliments on the comfort, style and material used. We are delighted with our sofas and chairs and would definitely recommend Sofas and Stuff.
Isabelle, September 2012
I'm a fussy shopper, I know that, but felt thoroughly disheartened at ever finding a sofa that I liked, to fit in the very precise, small space that I had available.
I accidentally came across the Sofas and Stuff website and was delighted to find they had a showroom in Hungerford. What a wonderful experience! Was almost like a day out - beautiful barn in a lovely countryside location. Incredibly helpful staff who really knew their products, knew instantly what would fit, and spent time with me to find the correct fabric. And then they sent me away without placing an order - to put newspaper templates on the floor of my living room to give me the confidence that it would fit, and it would be right!
I went back the following weekend and placed the order, and was slightly upset that I would have to wait over 6 weeks to receive my lovely new sofa.... only I didn't. Less than 5 weeks passed and I received a phone call to arrange delivery.
The delivery guys were an hour early, which wasn't a problem, as I had to be home anyway. The were friendly and careful, and put the sofa exactly where I wanted it.
If only all shopping experiences were like this!!
David, July 2012
The delivery of our new sofa and two chairs were delivered just 20 mins late, but the delivery people had the courtesy to phone to let me know. They were very helpful and even removed our old suite into our garage. The new suite is lovely, fits perfectly in our little cottage. Its well made and so comfortable. Also just to say I was not comfortable with ordering on line so we visited a barn showroom in Fittleworth where the staff were very friendly and helpful, making the experience a pleasure, especially for my husband, who has a dislike to sofa shopping
Lisa, July 2012
First class service and beautiful product delivered on time
Polite helpful staff, allowed me to use my own fabric and design a slightly bespoke size and given a 2 hour delivery window with phone calls the day before to check on details
Hughes, July 2012
Customer service as it should be.
Both my girlfriend and I were very reassured by Jane Bond's professional manner and knowledge of the products you offer. As a sales professional it's quite refreshing to meet quality salespeople; good selling is always something I look for when buying things of value. Subject to the sofa's meeting our expectations I would not hesitate to recommend Sofa's and Stuff.
Janet, July 2012
couldn't have been more helpful
Can do this when I actually seem my Sofa and Chair but sure I won't be disapointed.
Lucy, July 2012
Great Sofas and a wonderful Team of people.
I ordered one large sofa and a chair, and couldn't be more thrilled with them.
Isabelle, April 2012
I found your website helpful and informative. I could tell easily which sofa would be suitable. I asked for sample materials and was sent them promptly. We decided to come to Parsons Green store as we needed to see more colours. The people there were tremendously helpful, patient and when we made the transaction it was quick and easy. We were also sent a sample of the material we chose which was great and made us feel we had made the right choice. We wanted the sofa before Easter and you arranged that. The only blip was the delivery people ringing up on the morning to say it would not be delivered until 7.00 that evening and we were going out. However, they left it in the garage and we eventually got it through the door. Overall I would say 4.8 - not bad!
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Shena, January 2012
Our sofas arrived last Friday and we're very happy with them. The saleswoman who assisted us at the Parson's Green showroom was faultlessly professional, knowledgeable and pleasant. No false promises were made and the sofas were delivered on time as planned. The sofas are comfy, well made and look good. I would recommend Sofas and Stuff to anyone. Five stars!!