Mr Davison, September 2014
Overall a good experience
Very happy with the product. The service was generally very good; pleasant and helpful.
A few minor niggles such as my email address being wrongly spelt (despite this having been pointed out more than once) and errors in the start date on the Stainguard warranty (which is being corrected) mean 4 rather than 5 stars.
Debbie & Peter, August 2014
The sofa’s arrived safe and sound and the two delivery guy’s could not have been more helpful.
The whole experience has been fantastic. The moment we went into the Tunbridge Wells store we were put at ease, given coffee and allowed to wonder around. When we needed help and advice it was provided and when it came to choosing fabric, cushions and a foot stool, the lady in charge gave us some very good ideas on matching fabrics and design.
Once we had placed the order all went to plan and when the sofa’s were available you kindly kept them for a month until we moved into a new house.
We had been recommended to the company by a colleague at work and we will and do recommend you to our friends.
Mrs Tyler, July 2014
Loving my Sofa's..................
Could not wait to take delivery of my two sofas - when the lorry finally arrived I was so excited - they were fab both of them meet my expectations and we are so happy - we have decorated the lounge and the new sofas are my pride and joy - so stylish and above all comfy - :))
Would recommend Sofas & Stuff for your new sofa
Mrs Susan Sang, July 2014
FANTASTIC SOFAS FANTASTIC SERVICE
I had been looking for sofas for quite a while and nothing had quite been what I was looking for. I then rang Sofas and Stuff at the show room near Basingstoke and the gentleman I spoke to was so unbelievably helpful, I could hardly believe it! I then visited their beautiful showroom near Alton/Basingstoke and received just the sort of service one always hopes for. I consequently ordered two sofas which have now arrived and I have not been disappointed with them. In fact, I absolutely love them!
Mr Moody, July 2014
very good product and good customer service
not cheap and waiting time for delivery a bit long but overall a very good product and good customer service
Mrs Green, July 2014
This is the second time I have ordered furniture from Sofas and Stuff. The first Kentwell sofa I ordered was sold with my last house as the new owners loved it so much!
My second order has given me the opportunity to have an even larger version of the Kentwell sofa and a Kentwell chair this time and I am very happy with both items - so comfortable. As before the service was very good from the start as I wished to again use my own fabric & Martyn at the Parsons Green branch was a great help as he was with my first order.
Using my own fabric also meant that it was easy to customise/personalise the style of the finished item to suit my own decor as well as keeping fabric costs down. I am very pleased with the end result and it arrived sooner than expected.
Delivery was very good and although the guys were running late (not their fault) they kept me informed with more than one phone call which was very much appreciated given their busy day. Only slight negative was that the poor delivery guys had not been informed of our being in a third floor flat with no lift - something I made clear from the start. It would have been helpful if they had been given this info particularly as I made a point of it at time of order.
All in all I would not hesitate to use Sofas and Stuff again - I'm already thinking of ordering another chair…….!
Mr Airey, June 2014
What a great way to buy your sofa
A sunny Saturday morning just outside Hungerford finds us in
your store relaxing with a Nespresso and trying your various sofas,
great relaxed environment to help our choices and not a hard sell,
your products are great and you delivered on time.
Mrs Bell, May 2014
Went the extra mile with great advice and recommendations on
colour and fabric
Sofas and stuff helped two 'dithery' customers with little
design experience choose a sofa and chair that they are truly
delighted with- great service, on time delivery- we will use them
Anthony, May 2014
Considerate, friendly professional advice at competitive
We spent a long time looking in a variety of shops and visited
Sofas & Stuff on 3 occasions. They were always extremely
helpful recognising that this was a major decision and it had to be
right. As is often the case we ended up with the first one we saw.
The choice of fabrics and colours was almost overwhelming, but we
got there in the end thanks to lots of tea and advice on colour
co-ordination. The final price compared very favourably even with
competitors promotions and the build quality is much better. We
were asked to comment some time ago, but we deliberately delayed
posting this review until we had experience sitting on the sofas
and getting our friends comments which are all favourable. The
minor downside was that our door frame was damaged during delivery
even though our measurements met their criteria so we have had to
organise repainting. So check the measurements ver carefully and
watch the delivery staff.
Mrs Price, May 2014
Despite delays would recommend as pleased with sofa , would
prefer to pay deposit not total ammount on order.
It took longer for sofa delivery due to material availability ,
however I was kept informed and when material delivered and sofa
production started my order was fast tracked to prevent any further
There was also a problem with the availability with the legs
which I had ordered - but they were delivered by courier direct to
me to make sure they were with me to coincide with the sofa
delivery. Couriers very helpful and courteous and informed me of
the time slot and rang me on the day to advise on actual time, they
also fitted the legs.
So, overall despite delays, I would recommend as very pleased
with sofa. My only criticism is if there is a long delay you have
already paid up front !
Mr Higton, April 2014
Shop staff were very friendly and helpful. We were encouraged to
stay as long as we wanted.
Delivery men called 30 mins before they arrived allowing me to
get back from work in time. They did an excellent job of putting
sofas together and cleared up all their mess.
We've had the sofas for two weeks now and are really pleased.
They are firm and very comfortable. We love the colour too.
Mrs Allen, March 2014
They were brilliant and Philippa was very efficient!
Mrs Mccartney-Smith, March 2014
Great service, great value and great sofa.
The whole process was an enjoyable one. The staff were very
helpful and I didn't feel at all pressured or rushed. The sofa was
ready within the given date and the delivery went very smoothly.
The sofa is very comfortable and looks great. Would definitely
recommend Sofas & Stuff.
I know it looks as if we made it up but we didn’t!
Ohh Susie. What an absolute treat it was for me - you
totally made my wonderful day!!.... There was you - there was
our sofa waiting for us - and you so 'merry and bright' at
that early hour of the morning with coffee on top of it all... what
could anyone want more?! Thank you Thank you.
We'll be searching for a cottage, for sure, that takes both our
sofas and as soon as we find it, I'll be in touch to confirm and
pay you with the greatest possible pleasure. It was a delight
for me from the moment I walked into the showroom.
Isobel Williamson, March 2014
Very helpful staff, lovely sofa
I visited Hungerford and was ably helped by the lady on duty
that day, who guided me towards the right styles of sofa to suit
our needs. We discussed fabrics at some length, as I was being very
fussy about colour schemes and she sent me away with lots of
samples. Months later I finally got around to ordering and spoke to
another helpful lady at Hungerford. Some discussion & advice on
legs, and an email photo came very quickly, and then another email
with the quote in my chosen fabric. A couple of emails during the
manufacturing period, to update me on progress and confirm timing,
then a polite phone call about delivery. Sofa arrived on time and
was carried in, unwrapped, legs attached. Looks jolly good, is very
comfortable (such an improvement on the predecessor), and after all
the choosing, fabric and legs are spot on. Would recommend
Hungerford Sofas & Stuff.
Mr Coyne, March 2014
Fantastic service, expert advice, professional through and
The sofa and chair are fantastic we are so pleased with them.
The colours blend into our home so well and the style is jut what
we where looking for. We had looked all over for a sofa that would
compliment our life style and you came up trumps.
Your courteous staff have a good knowledge of the current
available cloths and knew what we had been looking for within a few
minutes, she was so good that every cloth she produced we loved
making our choice more difficult but a nice difficult if you know
what I mean.
Your delivery team tried very hard to arrange the most
convenient time for us which is a pleasant change in today markets,
a well done to them.
We have had a most pleasant experience doing business with you
and we have already recommended you to our friends and family.
Mrs Barsham, March 2014
Room for three
The most important thing for me when buying a new sofa was that
I wanted a three seater sofa with 3 cushions, nearly impossible to
find. I knew I needed a more specialist shop, so I went to my
nearest Sofas and Stuff.
They couldn't have been more helpful and had exactly what I
wanted. It was very useful to be able to take the swatches home to
try them out in situe.
They did the ordering for me on line and it arrived just when
they said it would.
The dogs and I are thrilled, there is room for all of us now and
when friends come they know there is room for three of us on the
Gay Hutchings, March 2014
I spotted a nice-looking sofa in the back pages of House &
Garden so I persuaded my husband to go to visit the Sofas &
Stuff showrooms at Bishops Stortford, about an hour's drive from
our home. The staff were very knowledgeable and helpful and we came
away having ordered a completely different sofa! The choice was
immense and it certainly pays to see them in the flesh. The fabric
samples were very useful and we ended up choosing a different one
from the one we had thought would go well in the room - just goes
to show that you need to see a colour in situ. The sofa arrived
sooner than expected, within 7 weeks rather than 8 and we are
extremely pleased and satisfied.
Mr Counsell, February 2014
Wide choice and flawless execution
We're pleased. The purchase of a sofa and a chair went as well
as you could expect. The Tunbridge Wells store is huge and staffed
with helpful people who do not press you to make a quick decision.
The choice is enormous. You order what you want, pay in full and
then they do what they say they will do - keep you informed on
delivery dates and time and then deliver.
Delivery is done brilliantly by some very talented guys, who
will (for an additional fee agreed up front) remove the old sofa.
They manipulated a big sofa through a tight gap without chipping
paint. Truly impressive.
The sofa and chair themselves are exactly to spec, without fault
and feel as if they will last for a long time.
We all go through a lot of average retail experiences, where the
company and the people seem disinterested. We saw quite a bit of
that when looking for the sofa. However the Sofas and Stuff
offering is at the very top of the tree.
Yeah, we're pleased.
Mrs Playfair, February 2014
Great service, product and price.
Lovely showroom at Leverton, Hungerford. Delightful,
knowledgeable and helpful staff. The two sofas I purchased are
beautifully made (in G.B.) and very comfortable. Highly recommend
Mrs Wynter, February 2014
Cool sofas, cool delivery
Sofas look great, and are even comfortable as well. Now we just
need lots of cushions to go on them. The guys who delivered the
sofas were heroes--they couldn't get the truck down the drive so
carried them both all the way, over 100 metres, and were still
cheerful. Sadly the rest of our drawing room now looks a bit tatty
so the sofas will prove to be more expensive than we thought!
Mrs Boycott, January 2014
We are very pleased with our sofa. Service in
shop was excellent and delivery efficient and careful.
S Lund, January 2014
Friendly, helpful and great at keeping you posted on
Really helpful and knowledgable staff to help guide your choice.
We had slight delay problem with our chosen material but were kept
posted on developments - A1 for communication. AND our sofa was
still delivered ahead of Christmas. A good experience all round -
have already recommended to friends.
Mrs Luff, December 2013
We are delighted with our new sofa and chair which were
delivered a fortnight ago. The whole process of selecting the
type of sofa and the material was fun. It was made easier by
the knowledge of all the staff we encountered in Parsons Green and
Fittleworth. I would certainly recommend Sofas and Stuff to
friends and I think the end product speaks for itself.
I would also like to say a big thank you to the delivery team
who were extremely helpful and, at very short notice, took our old
sofa and chair away."
One thing I really appreciated was all the staff we encountered
were helpful and friendly without trying to get us to sign up there
Sally, December 2013
Personal service with a fabulous choice of sofas and
When we visited the showroom near Ripley we were given a
friendly welcome and offered fresh coffee. We were then left to
browse. Once we had decided on the sofa we had lots of help with
choosing size, fabric, legs and depth. I found the advice on
matching the sofa to existing colour scheme very good and felt
confident that we had made the right choice.
When phoning to order the sofa staff were polite and
The delivery was within timescale promised and delivery driver
phoned to say he was 15 mins away so I was able to dash back home
with a disgruntled dog in time for them to arrive. The men were
very careful in the house and left everything looking very nice.
Mrs Lamb, December 2013
Perfect sofa and service
We originally saw a sofa from Sofas & Stuff featured in a
magazine so visited the store in Yorkshire. We were guided
(helpfully but not obtrusively) by staff there and encouraged to
try a large selection of the sofas. We eventually settled on a
Kentwell and went away with many samples of fabric.
Making a final decision took us a very long time due to
work/home commitments and general indecision! However throughout
this time, Sofas and Stuff were always professional and helpful,
providing additional quotes and fabric samples whenever we asked
for them and not putting any pressure on us.
Once we finally placed an order, everything continued smoothly -
the sofas were ready ahead of schedule, booking a delivery slot was
prompt and convenient and the sofas were delivered within the first
minute of the time slot.
The sofas are beautiful, comfortable and easy to look after -
everything we'd hoped for and more. Many, many thanks to all the
staff we dealt with. We have no hesitation in recommending them to
Miss Evans, December 2013
Good service, nice sofa
I was very happy with the sofa and chair I received. The guys
who delivered the items were great and even though it was pretty
difficult to fit the sofa through my lounge door they persevered
and managed to just fit it in!
I also ordered a bed but this is still waiting to be built as I
need to finish decorating the bedroom. However, it also seems fine
and exactly what I wanted.
Mrs Johnson, November 2013
'Our two sofas are a definite 5 out of 5 for quality and design
and are very pleased with them.
When we visited the showroom in Fittleworth, West Sussex we
found the staff extremely knowledgeable and very helpful in making
our final choices
Delivery was a little worrying but after some very careful
manoeuvring through the doorways both sofas were successfully
installed. The delivery guys were extremely polite and helpful
We would definitely use Sofasandstuff again for any future
Mr & Mrs Squire, November 2013
We are very pleased with our sofas and enjoyed the whole
experience. We were able to park for free right outside the
Parsons Green showroom, your friendly staff entertained and showed
endless patience with our 3 energetic children whilst we discussed
and tried out the sofas (conveniently, all the sofas were available
to view, in store) the free swatches allowed us to colour match
conveniently and with ease at home. The delivery was bang on
time as arranged and your delivery guys were very polite and
helpful. And we love the sofas, which have transformed our
living room !
The only small thing was we would have liked a bigger range of
wooden feet to choose from, but that's a minor point given that now
we have them they're absolutely fine .
Mrs Guinney, November 2013
Good service in the show room and excellent delivery service
I was made to feel really welcome in the show room and nothing
was too much trouble, which was very helpful given I had my two
young children with me. They were very patient as I demanded a wide
range of different material samples and asked lots of questions.
The delivery of the sofa was also very slick.
Mrs Barrett, November 2013
The perfect sofa!
Lovely people to deal with and I enjoyed visiting their barn in
Fittleworth where everyone was friendly and helpful. Sofa arrived
on time and is just perfect.
Mr Johnson, November 2013
Excellent friendly service.
When we went to the showroom we knew roughly what we wanted by
way of size and colour of fabric. Nadia looked after us really
well. She didn't hassle us whilst we looked around but when we were
ready for assistance she gave us her full attention and really
helped us firm up what we wanted and explained the various options
to us very clearly.
The delivery was within the time advised when we placed our
order and was again dealt with in an efficient and friendly
We love the sofas and wouldn't hesitate to buy more from Sofas
and Stuff and would certainly recommend to anybody looking for a
Mr Phoenix, October 2013
Professional, personal and totally trouble-free, highly
We came across this company from an Internet search, and are
really pleased we did! From the moment we walked into the West
London showroom we knew we'd made the right choice. Staff were
knowledgable, friendly and totally interested in getting it right
for you. Ordering couldn't have been easier and unlike some
companies who once they've got your money lose interest, we were
kept informed of our order's progress. The sofas were delivered by
courteous, friendly chaps, on a date that was agreed in advance for
our convenience and they arrived, in perfect condition, when they
said they would. And yes, they look great AND are comfortable.
Easily a five star rating.
Mrs Royle, October 2013
Super, friendly service, a fantastic product
I would wholly recommend sofa & stuff. From the outset
everyone has been so helpful, sourcing endless fabric books &
then going over endless options until we found the perfect
combination of sofas, chair & footstool. Sofas arrived on time
& look fab.
Miss Walter, September 2013
I love my sofa
I visited the shop in Parsons Green, and met Nadia. My cousin
and I sat on all the sofas, took some material samples and talked
to Nadia about delivery costs to Shetland, delighted to find the
costs were very reasonable. Went home and thought long and hard
about my selection. Finally phoned and placed my order.
8 weeks later the sofa was delivered. Delighted with my sofa and
if Sofas & Stuff can successfully deliver to the Shetland
Islands they can deliver anywhere!! Very pleased with my sofa and
have recommended the company several times.
Katie, September 2013
We have had our two new sofas delivered and are absolutely
thrilled with them.
We would like thank you for your excellent service from ordering
up to delivery.
Many thanks and we will recommend you to our friends.
Mrs Howard, September 2013
Fantastic product, highly satisfied
I bought 2 sofas and am very happy with them, the service from
Sofas and Stuff has been highly efficient, they arrived on time and
the delivery men very helpful.
Medcroft, September 2013
lots of stuff but no fuss
A very pleasant experience from the browsing to the selection,
right through to the delivery, could not have been easier, well
done Sofa & Stuff we will recommend you to everyone!
Adele, July 2013
Will definitely use u again first place I'd look got sofa bed
Sally, July 2013
I give Sofas & Stuff 5/5 for everything: the lovely girls in
Chilton Foliat; the fab barn from which to choose; the delicious
coffee so welcome after quite a long meandering drive;
the amazing service; the on-going contact with me to tell me
what was happening and when; the brilliantly prompt delivery; and
last but not least the FAB sofas! Huge thanks to you all!
Derek, June 2013
I think that your sofa and the armchair which I have purchased
from you is wonderful and Only wish that I had done it
sooner. Your service and reception at the Barn Showroom
Was immaculate . Your subsequent delivery men were most polite
and helpful. We
We're delighted with your care and attention, our marks to you
are 5 out of 5 . Well Done at all your staff who looked after
us. We have already recommended your firm To several people who
have admired our new sofa and armchair.
Mrs Cole, May 2013
Perfect in every way.
We were made most welcome in the Stroud showroom and given lots
of unbiased advise before making our choice. Delivery was on time
and the sofa exactly to the specification ordered.Thank you,You
will probably see us again.
Bridget, May 2013
Really enjoyed choosing new sofas and chairs at the Fittleworth showroom - Mandy was so patient and now the furniture has arrived and our revamped sitting room is finished we are delighted and sitting very comfortably - All were delivered on time and we will certainly be recommmending Sofas and Stuff to our friends - thank you
Mrs Hiscocks, May 2013
Professional service and an excellent product.
The reception we received from the staff in a couple of the
stores over several visits was excellent: professional, thoughtful,
gracious, and hospitable. The choice of sofa, both the design and
the fabric, for us was hard, hence the three visits, but the advice
was most useful, and thus far we have been delighted. The sofa has
been a wonderful addition to our drawing-room. In fact we may well
be adding a second one!
Mark, May 2013
Very pleased with the new sofas. Service from start to delivery was excellent and would highly recommend Sofas and Stuff.
the sofas are very high quality and reasonably priced, very comfortable and a treat to loung on.
Nicola, March 2013
Very pleased with our new sofas. Excellent service at the Woodchester Mill showroom. Friendly and helpful staff. Vast selection of styles and fabrics to choose from. We bought two small Kentwell sofas in a lovely Fennel green colour. Prices are very good for the style and quality of the sofas. Delivery was within the 5-6 weeks. However I've had to give 4 stars due to incompetent delivery company. We managed to have one sofa delivered as expected on the Monday but the other was on it's way up north somewhere! They planned to deliver our other sofa on the Thursday but again brought the wrong sofa! We eventually had it delivered the following day. But despite this mix up we're very happy with our new sofas and have had lots of great comments about them from friends and family.
Nick and Melissa
It was refreshing to talk to someone well informed , willing to provide advice and answer those difficult questions on fabrics, style , colour etc. the choice of fabrics was limitless but made all the much easier by the understanding of Susan and her colleagues at the Fittleworth Showroom. Delivery was on time and undertaken with care. Very pleased.
Sophie, March 2013
I have just bought two gorgeous sofas and a beautiful armchair from Sofas and Stuff and I am completely THRILLED with them. I chose them from the Hungerford shop where Belinda was incredibly helpful. I took my curtain fabric with me and she was brilliant at coming up with suggestions both from the in-house fabric choices as well as endless ideas from the huge choice of designer fabrics - You can have anything. The result is fantastic and not only do they look wonderful but they are unbelievably comfortable too. The delivery guys were excellent and were very patient when I changed my mind a few times about the positioning of the sofas! The whole choosing/ordering/delivery process has been every bit as good as when I bought a few pieces about 18 months ago and I would never go anywhere else now.
Marion, March 2013
"Beautiful Alwinton sofa and so comfortable! We visited the Ripley barn to view and were given good advice by Claire. I was nervous about choosing the fabric from a small swatch but all is well and we are very happy with our choice. Wouldn't hesitate to recommend the company"
Dena, March 2013
Great service from start to finish, very helpful staff in the showroom and the delivery was on time and done with care. Really pleased with the sofa that we received.
Eleanoer, February 2013
DELIGHTED WITH SOFA AND WOULD RECOMMEND TO FRIENDS AND FAMILY
As above--meet my expectations , looks great , good delivery arrangements and ability to contact the company with any queries post ordering very important
Dawn, January 2013
Comfy sofa - great service
I'm delighted with the sofa which we received towards the end of last year, the sofa is extremely comfortable and is exactly what pictured. The service was great and the showroom in Hungerford is a lovely place to go and make your decision over which sofa suits you and your family. The only slight downside would be for larger scatter cushions however is minor in the scheme of things....
Sarah, January 2013
i spent quite a few months unable to decide if i even wanted to change my sofas, but can to the conclusion that to have the ones i had recovered worked out as expensive as getting 2 new ones from Sofas and Stuff. so after many visits to your showrooms (and other firms showrooms) i decided on the 2 i now have! after a failed attempt at delivering before Christmas (only i time and day offered), you then tried to redeliver in the New Year...this also failed as the room was being painted! but they eventually touched base in the second week of January! the delivery men were good and even managed to deliver me the cleaning kit for leather sofas (i have 2 fabric covered ones!!)...hopefully this is being sorted as we speak!
the sofas are very smart, but need a lot of bouncing on them as the cushions are rather too "puffed up”. In time i am sure these will improve and look more lived in!
otherwise i am extremely happy with the goods...
Sarah, January 2013
Very high quality product and great service.
Ordered a Kentwell sofa which we love.
It is very very comfortable and looks good too! I dropped by the showroom to have a look and got great service there. Was emailed information quickly and was given lots of fabric samples to help me choose the fabric colour in the right light.
Overall very pleased and when I have the budget will order more!
Caroline, December 2012
Excellent all round. We visited the Ripley Barn and the staff there could not have been more helpful. A welcoming cup of coffee after the long drive and then endless patience with our questions and request for extra swatches. I liked the fact that we came and looked, went home, and then decided to buy - all with no pressure. I also like the fact that we could choose exactly what we wanted, colour size and style. We have now taken delivery and they are wonderful! I would recommend Sofas and Stuff to anyone.
Alison, November 2012
After trawling stores and the internet for months on end, I was starting to lose faith in ever finding my "dream" sofas. Then, quite by chance, I stumbled upon your website. You know when you are onto something when you suddenly perk up and take notice. The website is clear, informative and very user friendly with some quirky touches. I had a browse and felt quite excited when I found the style I wanted in the right size , plus they had the exact colour fabric I was looking for. There is such a great selection to suit all tatses. Long story short, we took a ride out to our nearest barn which was in North Yorkshire. We were warmly welcomed by people who appeared genuinely interested in what we wanted. Very knowledgeable on the products, no pressure selling and also make lovely coffee ! Smooth, hassle-free ordering, delivered on time, friendly and polite delivery guys. Most importantly, the sofas are beautiful, I love them, couldn't be happier with the look or the quality. Top notch. Well done !
Belinda, October 2012
I love my Kentwell sofa. Swift delivery from 2 very helpful delivery men who took away my old sofa.
Wold definitely buy from here again
Nicola, July 2012
Hungerford showroom exceptional
I bought a wonderful sofa from Leverton. The service was superb and the staff brilliant. I also bought one online and the service again was swift and simple. I highly recommend this company.
Julie, July 2012
An excellent company, an excellent service.
I was really impressed by the high standard of service that I received from Sofas and Stuff. The staff were brilliant - they were extremely helpful, and even when I made a mistake with the sofa that I ordered I was able to change my mind and get a sofa that I am completely happy with. The delivery company was also excellent, giving a two-hour delivery time, so no waiting in for the whole day. I would recommend anyone wanting a new sofa to go to Sofas and Stuff first - they provide a much better service than any other high street store that I went to, a really extensive range of fabrics to choose from (including cheaper ones if you're on a tight budget), and a quick delivery time for a made-to-order piece of furniture.
Ann Marie, June 2012
The showroom staff were really helpful, no matter how many questions I asked and your delivery men exceptional - I was late by 25 minutes getting home to take the delivery!! but they were fine about it and on top of that the castors had to be removed to get through one of the doors - he subsequently of course fitted them back on. They really were very patient and I was only the 'first drop' of the day!!
As for the item purchased (an armchair) I am delighted with it - so now I want another one!!
Eaton, March 2012
love them and our sofa !
first class service, first class sofa delivered by first class man in a van!
H P Green, January 2012
I cannot praise Sofas & Stuff highly enough.
From my very first telephone contact and at every stage throughout my order, the customer service was second to none. I really didn't think companies like this existed anymore. When we visited the Parsons Green showroom, the help & advice were outstanding and the staff were friendly, knowledgeable & listened to us without being over bearing. All the staff went out of their way to help with fabric choices and advice & when I wished to use my own fabric, they were very helpful at ensuring I understood it met with current Fire Treatment Regulations etc.
The sofa itself is excellent and we are very happy with it. The overall cost was very reasonable and certainly less than a lot of other stores, whilst the quality is superior to many others we looked at.
It was delivered on time & even the delivery service for such a large item was excellent. It's not always easy to deliver in London these days but not only was I contacted in advance regarding my delivery date, but the delivery men phoned me when they were about 20 minutes away. They were very efficient and careful inside my home & all the packaging was taken away and I was given a chance to inspect the sofa before signing for it.
A special mention must be made of Martyn, Dan & Nadia at the Parsons Green branch - all of whom were very, very helpful. We would have no hesitation whatsoever of recommending Sofas & Stuff - they have it all - great sofas, great prices, great staff & great delivery service. We would buy another sofa there in a heartbeat. Outstanding!
back to top
Rosie, December 2011
Completely wonderful! We LOVE our new sofa, its perfect, as was the whole process. More than helpful staff helping us choose the perfect one for us, getting it to us in time for Christmas, and delivered by a charming driver and assistant who were in contact by phone 3 times to give time of delivery, and even carried the old one to the garage for us. We could not recommend them more highly.